{"id":982,"date":"2017-07-31T17:33:32","date_gmt":"2017-07-31T15:33:32","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=982"},"modified":"2024-06-27T10:16:00","modified_gmt":"2024-06-27T08:16:00","slug":"telephone","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/telephone\/","title":{"rendered":"Direct Energie : les num\u00e9ros de t\u00e9l\u00e9phone"},"content":{"rendered":" <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n Nouveau <\/p>\n <p>\n Total Direct \u00c9nergie devient TotalEnergies ! Plus d’informations <a href=\"https:\/\/www.agence-france-electricite.fr\/actualites\/total-direct-energie-devient-totalenergies\/\">ici<\/a>. <\/p>\n <\/div>\n\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">1er fournisseur alternatif avec plus de 2 millions de clients en France, Direct Energie met \u00e0 leur disposition plusieurs moyens pour g\u00e9rer leur abonnement \u00e0 l\u2019\u00e9lectricit\u00e9 et \/ ou au gaz. L\u2019espace client Direct Energie est bien utile pour payer sa facture, envoyer un mail au fournisseur ou suivre sa consommation. Mais certaines d\u00e9marches n\u00e9cessitent de <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/\">contacter Direct Energie<\/a>. Cela peut notamment se faire via son <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/service-client\/\">service client <\/a>\u00a0par t\u00e9l\u00e9phone. Direct Energie poss\u00e8de plusieurs num\u00e9ros de t\u00e9l\u00e9phone. En fonction du profil et de la nature de la demande des appelants, les num\u00e9ros de t\u00e9l\u00e9phone Direct Energie sont diff\u00e9rents. <\/span><\/p>\n<div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n <div class=\"p\">\n<p style=\"text-align: center\"><span style=\"font-weight: 400\">Souscrivez \u00e0<strong>\u00a0tous vos contrats d\u2019\u00e9nergie<\/strong> en quelques minutes avec papernest au <strong><a href=\"tel:+33977422439\">09 70 25 21 76<\/a><\/strong>, du lundi au vendredi de 8h30 \u00e0 21h et le samedi de 9h \u00e0 19h.<\/span><\/div>\n<\/div><br \/>\n<span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Quel est le num\u00e9ro de Direct Energie en cas d\u2019urgence ? Quel est le num\u00e9ro de t\u00e9l\u00e9phone de Direct Energie pour une r\u00e9siliation ? Qui appeler en cas d\u2019erreur sur sa facture Direct Energie ? Toutes les r\u00e9ponses dans cet article.<\/span><\/p>\n<h2 id=\"contacter_direct_energie\">Quels sont les moyens de contacts de Direct \u00c9nergie ?<\/h2>\n<div class=\"\">\n<div class=\"\">\n<table>\n<tbody>\n<tr>\n<td><strong>Par t\u00e9l\u00e9phone<\/strong><\/td>\n<td>Composer le <strong>09 70 80 69 69<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par mail<\/strong><\/td>\n<td>Envoyer \u00e0 <strong>service.client@total-directenergie.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par courrier<\/strong><\/td>\n<td>Envoyer un courrier \u00e0 l’adresse suivante :<br \/>\n<strong>Total Direct Energie – Service Clients<br \/>\nTSA 21519<br \/>\n75901 Paris CEDEX 15<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u00c9lu \u00e0 plusieurs reprises \u00ab\u00a0meilleur service client de l’ann\u00e9e\u00a0\u00bb, le service client de Direct \u00c9nergie fait partie des plus efficaces et r\u00e9actifs. Il est joignable par t\u00e9l\u00e9phone, en ligne ou par courrier.<\/p>\n<\/div>\n<\/div>\n<h2 id=\"contacter_direct_energie_par_telephone\"><span style=\"font-weight: 400\">Comment contacter Direct Energie par t\u00e9l\u00e9phone?<\/span><\/h2>\n<ol>\n<li><span style=\"font-weight: 400\">Vous \u00eates client Direct Energie<\/span><\/li>\n<\/ol>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Pour contacter le service client, lorsque vous \u00eates d\u00e9j\u00e0 client Direct Energie, vous devez composer le num\u00e9ro de t\u00e9l\u00e9phone suivant :\u00a0<\/span><b>09 70 80 69 69<\/b><span style=\"font-weight: 400\"> (prix d’un appel local), du lundi au samedi de 9 h \u00e0 19h. Le service client Direct Energie est r\u00e9put\u00e9 pour sa qualit\u00e9 d\u2019\u00e9coute et son efficacit\u00e9. Vous pouvez \u00e9galement laisser un message au service consommateur de Direct Energie via leur formulaire. Le service client Direct Energie s\u2019occupe :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">de souscrire \/ r\u00e9silier les contrats<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">de la facturation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">du suivi de la consommation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">de l\u2019acc\u00e8s \u00e0 l\u2019espace client<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">des d\u00e9m\u00e9nagements<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">des r\u00e9clamations<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">du raccordement au r\u00e9seau avec les GRD.<\/span><\/li>\n<\/ul>\n<p>Quand contacter le service client Direct Energie ?<\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Direct Energie g\u00e8re quelques 2 millions de clients au quotidien, et son service client, bien que r\u00e9put\u00e9 pour sa qualit\u00e9 et son temps d\u2019attente relativement faible, est parfois sujet \u00e0 des pics d\u2019appels, pendant lesquels la patience des consommateurs peut \u00eatre mise \u00e0 l\u2019\u00e9preuve.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Vous \u00eates client Direct Energie Offre Online<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Si vous avez choisi l\u2019Offre Online (100% web), la gestion de votre contrat se fait enti\u00e8rement sur le site internet du fournisseur, pas de service client ni de conseiller disponible. Le plus simple est donc de <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/en-ligne\/\">contacter Direct Energie en ligne<\/a>. En revanche, un serveur vocal est mis \u00e0 la disposition des abonn\u00e9s \u00e0 cette offre, joignable 24h\/24, 7j\/7. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Ce serveur ne permet pas de joindre une personne physique, mais les abonn\u00e9s peuvent trouver la plupart des r\u00e9ponses \u00e0 leurs questions et effectuer certaines d\u00e9marches comme d\u00e9poser une rel\u00e8ve de compteur ou payer une facture.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Le num\u00e9ro du serveur vocal Direct Energie est le <\/span><b>09 77 40 12 41 <\/b><span style=\"font-weight: 400\">(prix d\u2019un appel local)<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Vous n\u2019\u00eates pas client Direct Energie <\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Vous \u00eates \u00e0 la recherche de votre nouveau fournisseur d\u2019\u00e9nergie et \u00eates int\u00e9ress\u00e9(e) par les contrats de Direct Energie ? Des questions avant de souscrire ? Le service commercial du fournisseur est joignable au 3099 (service et appel gratuits) et ouvert du lundi au samedi de 08h \u00e0 21h. <\/span><\/p>\n<h3><span style=\"font-weight: 400\">Vous \u00eates un professionnel<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Les professionnels clients Direct Energie peuvent contacter le fournisseur au 09 77 40 50 60 (prix d’un appel local du lundi) au samedi de 9 h \u00e0 19h. Les prospects professionnels des offres Direct Energie peuvent contacter un conseiller Direct Energie Pro et se renseigner sur les offres au 01 73 14 19 96 (prix d\u2019un appel local depuis votre poste fixe). Ce service est ouvert du lundi au vendredi de 9h \u00e0 19h.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Vous \u00eates une collectivit\u00e9<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Si vous voulez obtenir des renseignements un un devis sur les offres Direct Energie, vous pouvez prendre contact avec le service d\u00e9di\u00e9 aux entreprises et aux collectivit\u00e9s au num\u00e9ro suivant\u00a0<\/span><b>01 73 03 75 00.<\/b><\/p>\n<h3><span style=\"font-weight: 400\">Vous avez une urgence sur votre installation \u00e9lectrique \/ de gaz<\/span><\/h3>\n<p><span style=\"font-weight: 400\">En cas de :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Fuite de gaz,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Suspicion de fuite de gaz,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Coupure de courant non expliqu\u00e9e,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">C\u00e2bles tomb\u00e9s au sol,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Pr\u00e9sence d\u2019\u00e9tincelles sur l\u2019installation \u00e9lectrique,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ou toute autre situation anormale sur votre installation \u00e9lectrique \/ de gaz…<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">L\u2019interlocuteur \u00e0 contacter n\u2019est pas Direct Energie mais le gestionnaire de r\u00e9seau, charg\u00e9 de la maintenance et de la gestion des appareils de comptages et du r\u00e9seau d\u2019acheminement d\u2019\u00e9lectricit\u00e9 ou de gaz. Ce sont eux qui interviennent en cas d\u2019urgence chez les consommateurs.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Le gestionnaire du r\u00e9seau \u00e9lectrique en France est Enedis, son num\u00e9ro de t\u00e9l\u00e9phone en cas d\u2019urgence est le 09 726 750 **. Les deux derniers chiffres (\u00e9toiles) correspondant au num\u00e9ro de votre d\u00e9partement (appel non surtax\u00e9).<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Le gestionnaire du r\u00e9seau de gaz en France est GRDF, son num\u00e9ro de t\u00e9l\u00e9phone en cas d\u2019urgence est le num\u00e9ro Urgence S\u00e9curit\u00e9 Gaz ; 0 800 47 33 33.<\/span><\/p>\n<h3 style=\"text-align: left\"><span style=\"font-weight: 400\">Vous cherchez \u00e0 joindre le si\u00e8ge social Direct Energie <\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Contacter le si\u00e8ge social ne vous permettra pas de souscrire un nouveau contrat ou de poser des questions sur votre abonnement. Cependant, si vous d\u00e9sirez prendre contact avec le si\u00e8ge social de Direct Energie, vous pouvez appeler le num\u00e9ro de t\u00e9l\u00e9phone suivant : <\/span><b>01 55 48 05 80<\/b><span style=\"font-weight: 400\">. Pour joindre le si\u00e8ge social par courrier, vous pouvez \u00e9crire \u00e0 l’adresse suivante :<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">Direct Energie<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">2 bis rue Louis Armand,<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">75015 Paris.<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400\">Vous avez souscrit \u00e0 l\u2019Assistance d\u00e9pannage Direct Energie<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Direct Energie propose \u00e0 ses abonn\u00e9s plusieurs services de d\u00e9pannage en cas de panne \u00e9lectrique \/ sur leur installation de gaz, probl\u00e8me de plomberie ou de serrurerie. Un conseiller r\u00e9alisera un pr\u00e9-diagnostic t\u00e9l\u00e9phonique et organisera le d\u00e9placement d’un technicien agr\u00e9\u00e9 si n\u00e9cessaire.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span> <span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Direct Energie propose trois options au choix, voici leurs num\u00e9ros de t\u00e9l\u00e9phones :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;text-align: justify\"><span style=\"font-weight: 400\">Option Confort : <a href=\"https:\/\/www.axa-assistance.fr\/fr\/\">AXA Assistance<\/a> 0 970 80 65 00 (Service gratuit + prix appel)<\/span><\/li>\n<li style=\"font-weight: 400;text-align: justify\"><span style=\"font-weight: 400\">Option Confort Plus, S\u00e9r\u00e9nit\u00e9, S\u00e9r\u00e9nit\u00e9 Plus, Assistance gaz, Esprit Libre ou option <\/span><span style=\"font-weight: 400\">Premium : Mondial Assistance 0 970 80 65 05 (Service gratuit + prix appel)<\/span><\/li>\n<li style=\"font-weight: 400;text-align: justify\"><span style=\"font-weight: 400\">Assurance Coups Durs : 04 26 29 43 07 (Service gratuit + prix appel)<\/span><\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>1er fournisseur alternatif avec plus de 2 millions de clients en France, Direct Energie met \u00e0 leur disposition plusieurs moyens pour g\u00e9rer leur abonnement \u00e0 l\u2019\u00e9lectricit\u00e9 et \/ ou au gaz. L\u2019espace client Direct Energie est bien utile pour payer sa facture, envoyer un mail au fournisseur ou suivre sa consommation. Mais certaines d\u00e9marches n\u00e9cessitent … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/telephone\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « Direct Energie : les num\u00e9ros de t\u00e9l\u00e9phone »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":983,"parent":834,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u00e9l\u00e9phone Direct Energie : les num\u00e9ros<\/title>\n<meta name=\"description\" content=\"Tous les num\u00e9ros de t\u00e9l\u00e9phone pour contacter Direct Energie : prendre un contrat, posez des questions, faire une r\u00e9clamation, payer sa facture.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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