{"id":979,"date":"2017-07-31T17:22:40","date_gmt":"2017-07-31T15:22:40","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=979"},"modified":"2024-06-27T10:15:58","modified_gmt":"2024-06-27T08:15:58","slug":"service-client","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/service-client\/","title":{"rendered":"Le service client de Direct Energie"},"content":{"rendered":"<p><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<caption style=\"text-align: left\"><strong>R\u00e9capitulatif : joindre le service client de Direct Energie ?<\/strong><\/caption>\n<tbody>\n<tr>\n<td><strong>Par t\u00e9l\u00e9phone<\/strong><\/td>\n<td>Composer le <strong>09 70 80 69 69<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par mail<\/strong><\/td>\n<td>Envoyer \u00e0 <strong>service.client@total-directenergie.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par courrier<\/strong><\/td>\n<td>Envoyer un courrier \u00e0 l’adresse suivante : <strong>Total Direct Energie – Service Clients<br \/>\nTSA 21519<br \/>\n75901 Paris CEDEX 15<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n 28\/05\/2021 <\/p>\n <p>\n Total Direct \u00c9nergie fait peau neuve : <a href=\"https:\/\/www.agence-france-electricite.fr\/actualites\/total-direct-energie-devient-totalenergies\/\">appelez-le d\u00e9sormais TotalEnergies<\/a> ! <\/p>\n <\/div>\n\n<p style=\"text-align: left\">Le service client de Direct Energie est joignable via diff\u00e9rents num\u00e9ros de t\u00e9l\u00e9phone, adresse, r\u00e9seaux sociaux, messagerie instantan\u00e9e, services mails, etc. Face \u00e0 autant de canaux de contact, les consommateurs se trouvent parfois un peu perdus : quel num\u00e9ro Direct Energie contacter en cas d\u2019urgence ? Pour une r\u00e9siliation ? Comment acc\u00e9der \u00e0 son espace client ?<\/p>\n<p style=\"text-align: left\"><div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n <div class=\"p\"><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Pour\u00a0<strong>faire des \u00e9conomies d\u2019\u00e9nergi<\/strong>e et mieux ma\u00eetriser votre consommation, les conseillers papernest vous r\u00e9pondent et vous conseillent du lundi au vendredi de 8h30 \u00e0 21h au <strong><a href=\"tel:+33977422439\">09 70 25 21 76<\/a><\/strong>.<\/div>\n<\/div><\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Direct Energie offre \u00e0 ses abonn\u00e9s d\u2019effectuer la majeure partie de leurs d\u00e9marches depuis leur espace client (particulier ou professionnel), mais certaines situations n\u00e9cessitent l\u2019assistance d\u2019un conseiller. Vous souhaitez <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/\">joindre le fournisseur<\/a> d’\u00e9lectricit\u00e9 et de gaz Direct Energie ? Retrouvez ci-dessous tous les contacts utiles pour appeler le service client de Direct Energie ou leur \u00e9crire.<\/span><\/p>\n<h2 id=\"joindre_direct_energie\">Comment joindre le service client de Direct \u00c9nergie ?<\/h2>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<caption style=\"text-align: left\"><strong>R\u00e9capitulatif : comment contacter le service client Direct Energie ?<\/strong><\/caption>\n<tbody>\n<tr>\n<td><strong>Par t\u00e9l\u00e9phone<\/strong><\/td>\n<td>Composer le <strong>09 70 80 69 69<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par mail<\/strong><\/td>\n<td>Envoyer \u00e0 <strong>service.client@total-directenergie.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par courrier<\/strong><\/td>\n<td>Envoyer un courrier \u00e0 l’adresse suivante :<br \/>\n<strong>Total Direct Energie – Service Clients<br \/>\nTSA 21519<br \/>\n75901 Paris CEDEX 15<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Pour r\u00e9duire l’attente au t\u00e9l\u00e9phone, il est recommand\u00e9 de contacter le service client durant les heures creuses de la journ\u00e9e. Cependant, les conseillers restent joignables aux autres heures de la journ\u00e9e.<\/p>\n<\/div>\n<\/div>\n<h2 id=\"le_service_client_de_direct_energie_numeros_et_contacts\"><span style=\"font-weight: 400\">Le service client de Direct Energie : num\u00e9ros et contacts<\/span><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Le service client de Direct Energie permet de <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/telephone\/\">joindre un conseiller par t\u00e9l\u00e9phone<\/a>. Afin de d\u00e9sengorger son standard t\u00e9l\u00e9phonique et pour mieux traiter les demandes des consommateurs, Direct Energie a divis\u00e9 son service client en plusieurs canaux. Il n\u2019existe pas un mais quatre <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/numero\/\">num\u00e9ros de t\u00e9l\u00e9phone Direct Energie<\/a> pour contacter le service client du fournisseur. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">En fonction de votre profil (service particuliers, service petits professionnels et service grandes entreprises et collectivit\u00e9s) et de votre offre (Classique, Online, Verte). En revanche, les horaires d’ouverture sont les m\u00eames pour tous. Pour les abonn\u00e9s \u00e0 l\u2019offre Online (100% web), pas de service client mais un serveur vocal accessible 24h\/24h, 7j\/7. <\/span><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<tbody>\n<tr>\n<td><b>Profils<\/b><\/td>\n<td><b>T\u00e9l\u00e9phone<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Particuliers<\/span><\/td>\n<td><span style=\"font-weight: 400\">09 70 80 69 69 (prix d’un appel local)<\/span><\/p>\n<p><span style=\"font-weight: 400\">Du lundi au vendredi de 9h \u00e0 19h<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Particuliers clients de l\u2019offre Online<\/span><\/td>\n<td><span style=\"font-weight: 400\">09 77 40 12 41, prix d’un appel local, ouvert 24h\/24, 7j\/7 (serveur vocal).<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Professionnels<\/span><\/td>\n<td><span style=\"font-weight: 400\">0977 40 50 60\u00a0(prix d’un appel local)<\/span><\/p>\n<p><span style=\"font-weight: 400\">Du lundi au vendredi de 9h \u00e0 19h<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Entreprises et collectivit\u00e9s<\/span><\/td>\n<td><span style=\"font-weight: 400\">01 73 13 87 81\u00a0(prix d’un appel local)<\/span><\/p>\n<p><span style=\"font-weight: 400\">Du lundi au vendredi de 9h \u00e0 19h<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<h3><span style=\"font-weight: 400\"><br \/>\nQuand contacter le service client Direct Energie ?<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Le service client Direct Energie est r\u00e9put\u00e9 pour son temps d\u2019attente relativement faible au t\u00e9l\u00e9phone. Malgr\u00e9 cela, certaines journ\u00e9es et plages horaires sont plus charg\u00e9es que d\u2019autres. Pour \u00e9viter une attente trop longue au t\u00e9l\u00e9phone, il est conseill\u00e9 de contacter le fournisseur selon l\u2019emploi du temps suivant : <\/span><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<tbody>\n<tr>\n<td><b>Temps d’attente moyen constat\u00e9<\/b><\/td>\n<td><b>Lundi<\/b><\/td>\n<td><b>Mardi<\/b><\/td>\n<td><b>Mercredi<\/b><\/td>\n<td><b>Jeudi<\/b><\/td>\n<td><b>Vendredi<\/b><\/td>\n<td><b>Samedi<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Matin (9H-12H30)<\/span><\/td>\n<td rowspan=\"4\"><span style=\"font-weight: 400\">Moyen<\/span><\/td>\n<td colspan=\"3\"><span style=\"font-weight: 400\">Moyen<\/span><\/td>\n<td rowspan=\"4\"><span style=\"font-weight: 400\">Faible<\/span><\/td>\n<td><span style=\"font-weight: 400\">Moyen<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Midi (12H30-14H)<\/span><\/td>\n<td colspan=\"3\"><span style=\"font-weight: 400\">Faible<\/span><\/td>\n<td rowspan=\"3\"><span style=\"font-weight: 400\">Faible<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Apr\u00e8s-midi (14H-18H)<\/span><\/td>\n<td colspan=\"3\"><span style=\"font-weight: 400\">Moyen<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Soir (18H-19H)<\/span><\/td>\n<td colspan=\"3\"><span style=\"font-weight: 400\">Faible<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p><span style=\"font-weight: 400\">Pris(e) par le temps ? Laissez votre num\u00e9ro de t\u00e9l\u00e9phone sur le <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/en-ligne\/\">site Internet de Direct Energie<\/a>. Un conseiller vous rappelle imm\u00e9diatement et gratuitement. Service ouvert du lundi au samedi de 8h \u00e0 21h.<\/span><\/p>\n<h2 id=\"les_numeros_de_lassistance_direct_energie\"><span style=\"font-weight: 400\">Les num\u00e9ros de l\u2019assistance Direct Energie<\/span><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Direct Energie propose \u00e0 ses abonn\u00e9s plusieurs services de d\u00e9pannage en cas de panne \u00e9lectrique \/ sur leur installation de gaz, probl\u00e8me de plomberie ou de serrurerie. Ces services sont accessibles 24h\/24 et 7j\/7. Un conseiller r\u00e9alisera un pr\u00e9-diagnostic t\u00e9l\u00e9phonique et organisera le d\u00e9placement d’un technicien agr\u00e9\u00e9 si n\u00e9cessaire.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Voici les diff\u00e9rents num\u00e9ros de contact en fonction de l’option choisie :<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Option Confort Plus, S\u00e9r\u00e9nit\u00e9, S\u00e9r\u00e9nit\u00e9 Plus, Assistance gaz, Esprit Libre ou option\u00a0<\/span>Premium : Mondial Assistance 0 970 80 65 05 (Service gratuit + prix appel)<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Assurance Coups Durs : 04 26 29 43 07 (Service gratuit + prix appel)<\/span><\/li>\n<\/ul>\n<h2 id=\"comment_ecrire_au_service_client_de_direct_energie\"><span style=\"font-weight: 400\">Comment \u00e9crire au service client de Direct Energie ?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Direct Energie re\u00e7oit les courriers postaux et num\u00e9riques :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Depuis la page \u201cContact\u201d du site du fournisseur, les abonn\u00e9s et prospects peuvent lui envoyer directement un mail. Direct Energie s\u2019engage \u00e0 r\u00e9pondre sous 24h ouvr\u00e9es.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Pour envoyer vos demandes \u00e9crites par voie postale, l\u2019adresse du service client de Direct Energie est la suivante :<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400\">Direct Energie – Service Client<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">TSA 21519<\/span><\/i><i><span style=\"font-weight: 400\"><br \/>\n<\/span><\/i><i><span style=\"font-weight: 400\">75901 Paris Cedex 15<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400\">C\u2019est \u00e0 cette adresse qu\u2019il faudra envoyer vos demandes de r\u00e9siliation et r\u00e9clamations, par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception. Envoyer ses lettres par courrier permet de conserver une trace \u00e9crite de ses demandes. <\/span><\/p>\n<h2 id=\"le_service_client_de_direct_energie_est_il_linterlocuteur_quil_vous_faut\"><span style=\"font-weight: 400\">Le service client de Direct Energie est-il l\u2019interlocuteur qu\u2019il vous faut ?<\/span><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Certaines d\u00e9marches et demandes concernent le service client, d\u2019autres non. Avant d\u2019appeler votre fournisseur, assurez-vous qu\u2019il s\u2019agit bien de l\u2019interlocuteur qu\u2019il vous faut. Il serait dommage de patienter au t\u00e9l\u00e9phone inutilement. Le service client Direct Energie peut vous aider dans les cas suivants :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Souscription \/ r\u00e9siliation de contrat<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Demande d\u2019informations sur les offres Direct Energie<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Modification des coordonn\u00e9es bancaires \/ du mode de paiement<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Question sur sa facture ou sa facturation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Probl\u00e8me d\u2019acc\u00e8s \u00e0 son espace client<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Informations sur sa consommation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Demande de raccordement au r\u00e9seau<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Demande d\u2019information sur les offres de parrainage<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">En cas d\u2019urgence sur votre installation \u00e9lectrique ou de gaz (fuite, odeur suspecte, c\u00e2bles tomb\u00e9s au sol, pr\u00e9sence d\u2019\u00e9tincelles autour du compteur, etc), le premier r\u00e9flexe des consommateurs des consommateurs est de d\u00e9crocher le t\u00e9l\u00e9phone et d\u2019appeler leur fournisseur. Or ce n\u2019est pas Direct \u00c9nergie qu\u2019il faut contacter en cas d\u2019urgence mais votre gestionnaire de r\u00e9seau.<\/span><\/p>\n<h2 id=\"en_cas_durgence_les_numeros_a_appeler\"><span style=\"font-weight: 400\">En cas d\u2019urgence : les num\u00e9ros \u00e0 appeler<\/span><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Les gestionnaires de r\u00e9seau\u00a0(GRD) en France sont charg\u00e9s de la maintenance, de la gestion et du d\u00e9veloppement des r\u00e9seaux d\u2019acheminement d\u2019\u00e9lectricit\u00e9 et de gaz, et des appareils de comptage (les compteurs). En cas d\u2019urgence, ce sont eux qu\u2019il faut contacter et non les fournisseurs d\u2019\u00e9nergie. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">En France m\u00e9tropolitaine, deux gestionnaires de r\u00e9seau sont en situation de monopole, il s\u2019agit d\u2019Enedis pour l\u2019\u00e9lectricit\u00e9 et de GRDF pour le gaz. \u00c0 eux deux, ils couvrent environ 95% des r\u00e9seaux. Les 5% restant sont g\u00e9r\u00e9s par des Entreprises Locales de Distribution (ELD).<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;text-align: justify\"><span style=\"font-weight: 400\">En cas d\u2019urgence sur votre installation \u00e9lectrique, appelez Enedis au 09 726 750 suvi des deux derniers chiffres de votre d\u00e9partement (appel non surtax\u00e9). Pour un r\u00e9sident en Loire-Atlantique (44), le num\u00e9ro sera le 09 726 750 44.<\/span><\/li>\n<li style=\"font-weight: 400;text-align: justify\"><span style=\"font-weight: 400\">En cas d\u2019urgence sur votre installation de gaz, contactez le num\u00e9ro Urgence S\u00e9curit\u00e9 Gaz de GRDF : 0 800 47 33 33 (appel gratuit depuis un poste fixe).<\/span><\/li>\n<\/ul>\n<h2 id=\"direct_energie_un_service_client_plusieurs_fois_recompense\"><span style=\"font-weight: 400\">Direct Energie : un service client plusieurs fois r\u00e9compens\u00e9 <\/span><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Fournisseur alternatif relativement jeune (2003), Direct Energie a d\u00fb faire preuve d\u2019innovation pour concurrencer les g\u00e9ants EDF et Engie. Sa strat\u00e9gie \u00e9tait double : proposer aux consommateurs des offres tr\u00e8s avantageuses en termes de tarifs par rapport aux tarifs r\u00e9glement\u00e9s, et se focaliser sur la relation client. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Une strat\u00e9gie qui a pay\u00e9 : Direct Energie comptabilise aujourd\u2019hui 2 millions de clients en France, et a remport\u00e9 le titre de Service Client de l’Ann\u00e9e dans la cat\u00e9gorie \u00ab\u00a0fournisseur d’\u00e9lectricit\u00e9 et de gaz\u00a0\u00bb. Premier fournisseur alternatif derri\u00e8re les historiques EDF et Engie, Direct Energie vise de passer la barre des 2 millions de clients \u00e0 la fin de l’ann\u00e9e. Il pourra d\u00e9sormais afficher le titre \u00ab\u00a0\u00e9lu service client de l’ann\u00e9e 2017\u00a0\u00bb sur son site web et ses autres supports de communication.<\/span><\/p>\n<h2 id=\"foire_aux_questions\"><span style=\"font-weight: 400\">Foire aux questions<\/span><\/h2>\n<h3><span style=\"font-weight: 400\">Dois-je contacter le service client si je change de fournisseur ?<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Tout d\u00e9pend de si vous d\u00e9m\u00e9nagez ou non. Si vous quittez Direct Energie pour revenir aux tarifs r\u00e9glement\u00e9s EDF par exemple, inutile de contacter Direct Energie ; EDF se chargera de r\u00e9silier votre ancien contrat au moment de la souscription. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">D\u2019ailleurs, dans le cas d\u2019un changement de fournisseur mais pas d\u2019adresse, il est justement conseill\u00e9 de ne pas contacter son futur ex-fournisseur : suite \u00e0 votre demande de r\u00e9siliation, ce dernier suivra la proc\u00e9dure l\u00e9gale et enverra un technicien \u00e0 domicile pour mettre les compteurs hors-service. Si vous n\u2019avez pas eu le temps de souscrire \u00e0 un contrat d\u2019\u00e9nergie chez un autre fournisseur, non seulement vous vous retrouverez sans courant \/ chauffage, mais devrez en plus payer des frais suppl\u00e9mentaires de remise en service.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Si vous changez de fournisseur dans le cadre d\u2019un d\u00e9m\u00e9nagement en revanche, il est pr\u00e9f\u00e9rable de le contacter.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Comment prendre un abonnement chez Direct Energie ?<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Avec Direct Energie, la souscription des contrats peut se faire en ligne (obligatoire avec l\u2019offre Online) ou par t\u00e9l\u00e9phone en appelant le service client. Pour souscrire, vous aurez besoin de :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">l\u2019adresse compl\u00e8te du logement concern\u00e9,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">si vous d\u00e9m\u00e9nagez, le nom de l\u2019ancien(ne) locataire,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">le relev\u00e9 du compteur,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">le num\u00e9ro de Point de Livraison (PDL) du compteur d\u2019\u00e9lectricit\u00e9 ou de Point de Comptage et d\u2019Estimation (PCE) pour le gaz. Ces r\u00e9f\u00e9rences figurent sur vos factures d\u2019\u00e9nergie,<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Un RIB pour la mise en place du pr\u00e9l\u00e8vement automatique.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Si vous choisissez de souscrire par t\u00e9l\u00e9phone, le conseiller Direct Energie vous proposera de choisir entre les offres Classique, Verte et Online avant de passer au calcul de vos mensualit\u00e9s. Pour une souscription en ligne, il suffira de remplir les formulaires pr\u00e9vus \u00e0 cet effet sur le site Internet du fournisseur. Vous recevrez votre contrat par mail et la mise en service sera effective sous 5 jours ouvr\u00e9s.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Comment r\u00e9silier Direct Energie ?<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">La r\u00e9siliation des contrats d\u2019\u00e9nergie est enti\u00e8rement gratuite. Vous pouvez choisir de r\u00e9silier par t\u00e9l\u00e9phone, en appelant le service client Direct Energie, par courrier en envoyant une lettre recommand\u00e9e avec AR ou encore, si vous d\u00e9m\u00e9nagez, en ligne depuis votre espace client. Votre demande de r\u00e9siliation doit mentionner l\u2019index de votre compteur, votre r\u00e9f\u00e9rence client et la date souhait\u00e9e pour la fin du contrat. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Une fois la demande de r\u00e9siliation enregistr\u00e9e, Direct Energie vous fera parvenir une facture de r\u00e9gularisation, qui peut se pr\u00e9senter sous la forme d\u2019un trop-per\u00e7u ou d\u2019un reste-\u00e0-payer.<\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9capitulatif : joindre le service client de Direct Energie ? Par t\u00e9l\u00e9phone Composer le 09 70 80 69 69 Par mail Envoyer \u00e0 service.client@total-directenergie.com Par courrier Envoyer un courrier \u00e0 l’adresse suivante : Total Direct Energie – Service Clients TSA 21519 75901 Paris CEDEX 15 Le service client de Direct Energie est joignable via diff\u00e9rents … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/service-client\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « Le service client de Direct Energie »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":980,"parent":834,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service client Direct Energie<\/title>\n<meta name=\"description\" content=\"Dans quels cas faut-il contacter le service client de Direct Energie ? 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