{"id":834,"date":"2017-07-27T15:24:15","date_gmt":"2017-07-27T13:24:15","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=834"},"modified":"2024-06-27T10:14:53","modified_gmt":"2024-06-27T08:14:53","slug":"contacter","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/","title":{"rendered":"Contacter Direct \u00c9nergie"},"content":{"rendered":"<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<caption style=\"text-align: left\"><strong>R\u00e9capitulatif : comment contacter Direct Energie ?<\/strong><\/caption>\n<tbody>\n<tr>\n<td><strong>Par t\u00e9l\u00e9phone<\/strong><\/td>\n<td>Composer le <strong>09 70 80 69 69<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par mail<\/strong><\/td>\n<td>Envoyer \u00e0 <strong>service.client@total-directenergie.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par courrier<\/strong><\/td>\n<td>Envoyer un courrier \u00e0 l’adresse suivante : <strong>Total Direct Energie – Service Clients<br \/>\nTSA 21519<br \/>\n75901 Paris CEDEX 15<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n 28\/05\/2021 <\/p>\n <p>\n Total Direct \u00c9nergie fait peau neuve : <a href=\"https:\/\/www.agence-france-electricite.fr\/actualites\/total-direct-energie-devient-totalenergies\/\">appelez-le d\u00e9sormais TotalEnergies<\/a> ! <\/p>\n <\/div>\n\n<p style=\"text-align: left\"><div class=\"intro shortcode shortcode--lugia shortcode-intro \">\n\t<p class=\"p--intro\">\n\t\t<span class=\"intro__title\"><\/span>\n\t\t<span class=\"intro__text\">Producteur et fournisseur d’\u00e9nergie depuis 2003, Direct Energie est votre premier fournisseur alternatif d’\u00e9nergie dans toute la France. De plus en plus nombreux \u00e0 solliciter les services en ligne pour contacter Direct Energie, que vous souhaitiez souscrire \u00e0 une offre, r\u00e9gulariser votre situation ou simplement poser des questions :\u00a0 toute question a sa r\u00e9ponse, et chacun des services a son num\u00e9ro.<\/span>\n\t<\/p>\n<\/div><\/p>\n<h2 id=\"comment_contacter_direct_energie\">Comment contacter Direct \u00c9nergie ?<\/h2>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<tbody>\n<tr>\n<td><strong>Par t\u00e9l\u00e9phone<\/strong><\/td>\n<td>Composer le <strong>09 70 80 69 69<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par mail<\/strong><\/td>\n<td>Envoyer \u00e0 <strong>service.client@total-directenergie.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par courrier<\/strong><\/td>\n<td>Envoyer un courrier \u00e0 l’adresse suivante :<br \/>\n<strong>Total Direct Energie – Service Clients<br \/>\nTSA 21519<br \/>\n75901 Paris CEDEX 15<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Le service client de Direct \u00c9nergie est joignable de trois fa\u00e7ons diff\u00e9rentes :<\/p>\n<\/p>\n<ul class='shortcode shortcode--lugia list list--custom-check '>\n<li>Par t\u00e9l\u00e9phone ;<\/li>\n<li>Par mail ;<\/li>\n<li>Par courrier.<\/li>\n<\/ul>\n<p>\n<p>Contacter Direct \u00c9nergie permet de souscrire un abonnement, d’obtenir des informations ou encore de r\u00e9silier son contrat.<\/p>\n<\/div>\n<\/div>\n<h2 style=\"text-align: left\" id=\"appeler_le_service_client_direct_energie\">Appeler le service client Direct Energie<\/h2>\n<p> <\/p>\n<p style=\"text-align: left\">Pour contacter Direct Energie Le num\u00e9ro vert \u00e0 votre disposition est le <strong>30 99<\/strong>. Vous pouvez <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/souscrire\/\">souscrire \u00e0 un abonnement<\/a> par t\u00e9l\u00e9phone, du lundi au samedi de 9h \u00e0 19h au prix d’un appel local.<\/p>\n<p style=\"text-align: left\">Il vous faut compter deux jours pour la mise effective d’une nouvelle ligne, si l’\u00e9nergie n’est pas coup\u00e9e. Comptez quatre jours ouvr\u00e9s si vous souhaitez changer de fournisseur. Votre facturation chez <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/\">Direct Energie<\/a>\u00a0commence d\u00e8s la r\u00e9siliation aupr\u00e8s de l’ancien fournisseur en \u00e9nergie. La rel\u00e8ve de d\u00e9part est exactement la m\u00eame que l’index de r\u00e9siliation. Pour le changement de r\u00e9seau, un des gestionnaires en charge prend le processus de facturation en marche. Vous n’aurez \u00a0alors pas \u00e0 passer par la case \u00ab\u00a0coupure d’\u00e9nergie\u00a0\u00bb entre deux changements de fournisseurs!<\/p>\n<p style=\"text-align: left\">La souscription est tr\u00e8s rapide, il faut vous munir des documents appropri\u00e9s pour faciliter les d\u00e9marches par t\u00e9l\u00e9phone, avec :<\/p>\n<\/p>\n<ul class='shortcode shortcode--lugia list list--custom-check '>\n<li>La rel\u00e8ve de vos compteurs ;<\/li>\n<li>Vos coordonn\u00e9es bancaires (IBAN) ;<\/li>\n<li>Le nom de votre pr\u00e9d\u00e9cesseur, ou le cas \u00e9ch\u00e9ant, une facture d’\u00e9nergie du logement.<\/li>\n<\/ul>\n<p>\n<p style=\"text-align: left\">Changer d’op\u00e9rateur n’est pas factur\u00e9, vous pouvez avoir la tranquillit\u00e9 d’effectuer ces op\u00e9ration en toute gratuit\u00e9. S’acquitter de ses consommations jusqu’\u00e0 la date effective de la r\u00e9siliation chez l’ancien fournisseur est la seule chose \u00e0 prendre en compte. C’est bien normal, les bons comptes font les bons amis, n’est-ce pas?<\/p>\n<p style=\"text-align: left\">Si vous emm\u00e9nagez dans un nouvel espace, Direct Energie est en partenariat avec le Service Public qui, lui, facture des <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/mise-en-service\/\">frais de mise en service<\/a> pour que le compteur passe \u00e0 votre nom. Ceci est valable quel que soit le fournisseur que vous choisissez. Vous vous installez en des lieux nouveaux? En tant que premier locataire, il vous faut vous munir de l’attestation de conformit\u00e9 originale de :<\/p>\n<\/p>\n<ul class='shortcode shortcode--lugia list list--custom-check '>\n<li>Consuel, pour l’\u00e9lectricit\u00e9 ;<\/li>\n<li>Qualigaz, pour le gaz.<\/li>\n<\/ul>\n<p>\n<p style=\"text-align: left\">et lors du passage d’un technicien pour activer le r\u00e9seau, ce papier vous sera demand\u00e9. Un logement qui n’est pas encore raccord\u00e9 peut le devenir tr\u00e8s rapidement, avec l’aide du constructeur ou promoteur qui peut se charger de vous accompagner.<\/p>\n<h2 style=\"text-align: left\" id=\"appeler_direct_energie_pour_une_resiliation_doffre\">Appeler Direct Energie pour une r\u00e9siliation d’offre<\/h2>\n<p style=\"text-align: left\">Il suffit de composer le num\u00e9ro du service client, le <strong>0 970 80 69 69<\/strong>, l’appel est sera pris en charge du lundi au samedi, \u00e0 compter de 9h jusqu’\u00e0 19h.<\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n <div class=\"p\">Dans le cas o\u00f9 vous \u00eates client de l’offre \u00ab\u00a0Online\u00a0\u00bb, vous pouvez signaler la r\u00e9siliation depuis votre Espace Client d\u00e9di\u00e9, dans la rubrique nomm\u00e9e \u00ab\u00a0R\u00e9silier mon contrat\u00a0\u00bb.<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<p style=\"text-align: left\">Les conditions de <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/resiliation\/\">r\u00e9siliation<\/a> ne sont pas les m\u00eames en fonction du service dont vous \u00eates le b\u00e9n\u00e9ficiaire. Le correspondant en charge v\u00e9rifiera les d\u00e9marches \u00e0 suivre pour toute r\u00e9siliation d’offre. Si par aventure vous ne souhaitez pas une r\u00e9siliation d\u00e9finitive mais simplement un choix plus adapt\u00e9 \u00e0 vos besoins, l’espace client \u00e0 votre disposition r\u00e9pondra \u00e0 vos attentes. Le choix de tout nouveau service met fin de mani\u00e8re automatique \u00e0 l’ancienne prestation, sans que les frais ne vous p\u00e9nalisent.<\/p>\n<h2 style=\"text-align: left\" id=\"numeros_direct_energie_pour_les_particuliers\">Num\u00e9ros Direct \u00c9nergie pour les particuliers<\/h2>\n<p style=\"text-align: left\">Le <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/service-client\/\">service client<\/a> de Direct \u00c9nergie est \u00e0 votre disposition au <strong>0 970 80 69 69<\/strong>, la voie \u00e9lectronique correspondante se trouve dans l\u2019adresse contact@direct-energie.com. Les demandes directes en ligne sont possible, si vous le souhaitez, sur l’espace client qui vous est d\u00e9di\u00e9.<\/p>\n<p style=\"text-align: left\">Tout le monde peut contacter les services \u00e9tablis, si vous n’\u00eates pas client de ce fournisseur, vous pouvez t\u00e9l\u00e9phoner au 30 99. Un conseiller r\u00e9pond \u00e0 vos question et vous conseille sur tous <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contrat\/\">les types de contrats<\/a>, leur sp\u00e9cificit\u00e9s, tout comme les d\u00e9marches \u00e0 suivre pour souscrire \u00e0 l’offre que vous aurez choisie. Le service est en ligne tous les jours de la semaine, except\u00e9 le dimanche, de 8h \u00e0 21h sans interruption.<\/p>\n<p style=\"text-align: left\">Clients de Direct Energie, une mise en relation par t\u00e9l\u00e9phone peut se faire en appelant le num\u00e9ro non surtax\u00e9 : 09 70 80 69 69 durant les horaires d’ouvertures officielles, c’est \u00e0 dire, entre 9h et 19h tous les jours sauf le dimanche. Une <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/en-ligne\/\">gestion virtuelle<\/a> est possible aussi pour une gestion de compte sur internet. Un correspondant est au bout de la ligne 09 70 80 65 45 24h\/24 et 7j\/7.<\/p>\n<p style=\"text-align: left\">Le service de paiement est <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/telephone\/\">contactable par t\u00e9l\u00e9phone<\/a> au 09 70 80 65 45 aux m\u00eames horaires. Concernant l’assistance du r\u00e9seau de distribution, le 08 00 47 33 33 vous met en relation avec le distributeur de gaz GRDF. Dans le cas d’une situation en lien avec votre r\u00e9seau \u00e9lectrique, ERDF r\u00e9pond \u00e0 vos questions au 09 72 67 50 XX. Il vous suffit de remplacer les deux derniers chiffres par le num\u00e9ro de votre d\u00e9partement de r\u00e9sidence<\/p>\n<h2 style=\"text-align: left\" id=\"contact_direct_energie_pour_les_professionnels\">Contact Direct Energie pour les professionnels<\/h2>\n<p style=\"text-align: left\">Professionnel ayant \u00e0 disposition plusieurs r\u00e9seaux, vous pouvez entrer en contact avec un conseiller Direct Energie en composant le <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/numero\/\">num\u00e9ro du service client de Direct Energie<\/a> qui vous est d\u00e9di\u00e9, le 01 73 10 17 45. Les services \u00e0 votre \u00e9coute sont ouvert tout au long de la semaine, samedi inclus, de 9h \u00e0 19h. Lors du contact t\u00e9l\u00e9phonique, vous devez d\u00e9j\u00e0 \u00eatre munis de :<\/p>\n<\/p>\n<ul class='shortcode shortcode--lugia list list--custom-check '>\n<li>Votre relev\u00e9 de comptes ;<\/li>\n<li>La facture d’\u00e9nergie du site \u00e0 votre charge concern\u00e9 par l’appel ou du nom du pr\u00e9d\u00e9cesseur ;<\/li>\n<li>Vos coordonn\u00e9es bancaires (IBAN\/RIB) ;<\/li>\n<li>Le num\u00e9ro SIRET de votre entreprise.<\/li>\n<\/ul>\n<p>\n<p style=\"text-align: left\">Pour souscrire \u00e0 un contrat, appelez le 09 73 04 18 11.<\/p>\n<h2 style=\"text-align: left\" id=\"contacter_direct_energie_pour_ouvrir_votre_compteur\">Contacter Direct Energie pour ouvrir votre compteur<\/h2>\n<p style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/demenagement\/\">Au moment d’un d\u00e9m\u00e9nagement<\/a>, cartons emball\u00e9s et camion pr\u00eat \u00e0 d\u00e9marrer, il vous faut alors ouvrir une nouvelle ligne dans vos nouveaux lieux pour avoir un raccord \u00e0 l’\u00e9lectricit\u00e9 ou gaz naturel. Pour ce faire, il vous faut :<\/p>\n<\/p>\n<ul class='shortcode shortcode--lugia list list--custom-check '>\n<li>Si ce n’est d\u00e9j\u00e0 fait, localiser le compteur. Il est g\u00e9n\u00e9ralement pr\u00e8s de l’entr\u00e9e, sur le palier, dans la cave ou non loin de la cuisine. Les chiffres pr\u00e9sents et le num\u00e9ro PDL une fois relev\u00e9s sur le compteurs, contactez votre fournisseur pour vous assurer de la bonne mise en place de la ligne ;<\/li>\n<li>Un RIB dans une main, le t\u00e9l\u00e9phone dans l’autre, l’adresse du logement sous les yeux, contactez \u00e0 pr\u00e9sent le 09 73 04 05 51 pour souscrire \u00e0 une offre. Un correspondant lors de cet entretien vous met en relation avec un expert charg\u00e9 de vous proposer l’offre qui est au plus proche de vos besoins imm\u00e9diats ou sur le long terme.<\/li>\n<\/ul>\n<p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<p style=\"text-align: left\">\u00a0<div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n <div class=\"p\">Rappel : pour ouvrir un compteur, composez le 09 73 04 05 51<\/div>\n<\/div><\/p>\n<\/div>\n<\/div>\n<h2 style=\"text-align: left\" id=\"direct_energie_par_voie_electronique\"><strong>Direct Energie par voie \u00e9lectronique<\/strong><\/h2>\n<\/p>\n<ul class='shortcode shortcode--lugia list list--custom-check '>\n<li>Client : sur le site officiel, cochez la case \u00ab\u00a0je suis client\u00a0\u00bb pour remplir un formulaire qui sera envoy\u00e9 directement par mail. Vous avez par la m\u00eame occasion acc\u00e8s \u00e0 la FAQ officielle, o\u00f9 vous pouvez potentiellement trouver des r\u00e9ponses \u00e0 vos questions relatives aux services propos\u00e9s par le fournisseur ;<\/li>\n<li>Non-client : cochez la case \u00ab\u00a0non client\u00a0\u00bb au moment d’entrer sur le point de contact en ligne, il vous est possible de remplir un formulaire et prendre contact par mail. Vous pouvez si vous souhaitez, laisser un num\u00e9ro de t\u00e9l\u00e9phone. Il est alors utilis\u00e9 par les conseillers en charge pour prendre votre demande en consid\u00e9ration et vous recontacter dans les plus brefs d\u00e9lais.<\/li>\n<\/ul>\n<p>\n<h2 style=\"text-align: left\" id=\"joindre_direct_energie_par_voie_postale\"><strong>Joindre Direct \u00c9nergie par voie postale<\/strong><\/h2>\n<p style=\"text-align: left\">Le t\u00e9l\u00e9phone et le courriel ne sont pas le moyen que vous cherchez pour entrer en contact avec les services de Direct Energie? Rien ne sert de s’inqui\u00e9ter, votre meilleure plume \u00e0 la main, vous pouvez joindre le service client et le service des r\u00e9clamations par voie postale.<\/p>\n<p style=\"text-align: left\">Envie de passer voir directement les employ\u00e9s et votre fournisseur pour de bon? Le si\u00e8ge social vous accueille au :<\/p>\n<p style=\"text-align: center\"><strong>2 bis, rue Louis Armand<\/strong><\/p>\n<p style=\"text-align: center\"><strong>75015 PARIS<\/strong><\/p>\n<p style=\"text-align: left\">Vous h\u00e9sitez encore? N’h\u00e9sitez pas \u00e0 lire notre article sur <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/avis\/\">l’avis des consommateurs<\/a> et ainsi vous faire votre propre id\u00e9e.<\/p>\n<p>\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-opened \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n Vous voulez souscrire un contrat d’\u00e9nergie chez Direct \u00c9nergie\u00a0 ? Trouvez la meilleure offre avec papernest ! <\/p>\n <a data-odi=\"0367148924\" href=\"tel:0367148924\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--call\">\n <svg class=\"phone-svg\">\n <use href=\"#phone\" \/>\n <\/svg>\n <span class=\"override\" data-ws>\n 03 67 14 89 24 <\/span>\n <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-opened\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-closed \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n Vous voulez souscrire un contrat d’\u00e9nergie chez Direct \u00c9nergie ? Trouvez la meilleure offre avec papernest ! <\/p>\n <a href=\"https:\/\/app.papernest.com\/onboarding?linkGenerator=1&energy.energy_type=GazElec&anonymous=true&destination=energy&account.additional_data.energy_intent=comparison&segment=energy&pole=SEO&source=metasites&source2=1&goal=acquisition&medium=cta-secondary\" title=\"Je compare !\"\n target=\"_blank\" rel=\"nofollow\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--app\">\n <svg class=\"computer-svg\">\n <use href=\"#computer\" \/>\n <\/svg>\n\n Je compare ! <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n Service Gratuit <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-closed\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service Gratuit - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9capitulatif : comment contacter Direct Energie ? Par t\u00e9l\u00e9phone Composer le 09 70 80 69 69 Par mail Envoyer \u00e0 service.client@total-directenergie.com Par courrier Envoyer un courrier \u00e0 l’adresse suivante : Total Direct Energie – Service Clients TSA 21519 75901 Paris CEDEX 15 Comment contacter Direct \u00c9nergie ? Par t\u00e9l\u00e9phone Composer le 09 70 80 69 … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « Contacter Direct \u00c9nergie »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":859,"parent":207,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contacter Direct Energie<\/title>\n<meta name=\"description\" content=\"Retrouvez tous les renseignements pour contacter le fournisseur alternatif Direct Energie pour souscrire un contrat d'\u00e9nergie.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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: quelles sont les d\u00e9marches \u00e0 suivre?","O\u00f9 se trouve mon num\u00e9ro de compteur ?","Pourquoi et comment relever son compteur?","Panne d'installation : comment joindre l'assistance ?\u00a0","Application mobile Direct Energie : comment m'en servir ?"],"papernest-faq-answers":["<p style=\"text-align: left\">Il faut contacter au moins deux semaines \u00e0 l'avance le service D\u00e9m\u00e9nagement Express de Direct \u00c9nergie. Un formulaire en ligne est \u00e0 remplir une fois cette d\u00e9marche enclench\u00e9e sur votre espace client personnel. Une application mobile est mise en place pour ceux qui souhaiteraient passer par un syst\u00e8me plus simple sous iOS et Android. Si vous avez l'offre \"Online\", signalez votre changement de logement sur votre espace client dans \"Mon d\u00e9m\u00e9nagement express\". Vous pouvez contacter Direct Energie pour un <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/direct-energie\/devis\/\">devis<\/a> si votre futur logement peut changer vos habitudes de consommations en \u00e9nergies.<\/p>\n<p style=\"text-align: left\">Le service client est disponible pour le prix d'un appel normal au 0 970 80 69 69. Ce service gratuit est \u00e0 votre disposition de 9h \u00e0 19h.<\/p>\n","<p>Pour un compteur de gaz, r\u00e9f\u00e9rez-vous aux trois derniers chiffres de la suite plac\u00e9e au-dessus du cadran. Un mod\u00e8le de compteur \u00e9lectronique requiert la note des 3 derniers chiffres du groupe de 6. Ils sont plac\u00e9s dans la suite des 14 chiffres situ\u00e9es au-dessus du code barre. Enfin si vous avez un compteur d'\u00e9lectricit\u00e9 \u00e9lectrom\u00e9canique, utilisez les trois derniers nombres de la r\u00e9f\u00e9rence en bas du compteur.<\/p>\n","<p style=\"text-align: left\">Lorsque vous souhaitez contacter Direct Energie ou une r\u00e9clamation, ou que vous voulez simplement un d\u00e9compte juste de vos frais de consommation, la rel\u00e8ve arrive! Elle met les informations \u00e0 jour r\u00e9guli\u00e8rement. Ainsi, le montant de vos factures est le plus adapt\u00e9 possible. Dans le cas d'un \u00e9cart injustifi\u00e9 ou anormal, vous recevez dans les d\u00e9lais les plus brefs un avenant appropri\u00e9.<\/p>\n<p style=\"text-align: left\">La e-rel\u00e8ve peut se faire tous les deux mois si vous \u00eates mensualis\u00e9. Dans le cas d'un contrat bimestriel, relevez dans les jours qui pr\u00e9c\u00e8dent l'\u00e9dition de la facture. Celle-ci est \u00e0 votre disposition sur votre espace client dans \"Ma situation\". La rel\u00e8ve pour l'\u00e9lectricit\u00e9 se fait en indiquant les 5 derniers chiffres du compteur, et concernant le gaz, vous devez noter les cinq chiffres en noir avant la virgule du compteur.<\/p>\n<p style=\"text-align: left\">En cas de doute, dans votre espace client, des indications sont rappel\u00e9es dans la rubrique \"Faire mon e-rel\u00e8ve\" une fois que vous \u00a0avez atteint \"Ma conso\".<\/p>\n","<p style=\"text-align: left\">Une assistance au d\u00e9pannage est joignable tout au long de la journ\u00e9e et de la nuit. Ceci est valable quel que soit le jour de la semaine. Par t\u00e9l\u00e9phone, un agent se charge de faire un premier diagnostic. Apr\u00e8s quoi, un technicien agr\u00e9\u00e9 intervient chez vous. Pr\u00e9cisez lors de ce contact votre num\u00e9ro de r\u00e9f\u00e9rence client Direct \u00c9nergie pour faciliter l'intervention.<\/p>\n<p style=\"text-align: left\">En fonction de l'offre \u00e0 laquelle vous avez souscrite, les num\u00e9ro diff\u00e8rent :<\/p>\n<ul style=\"text-align: left\">\n<li>Assurance Coups Durs : 04 26 29 43 04<\/li>\n<li>Option Confort : 0 970 80 65 00<\/li>\n<li>Option Confort Plus, Esprit Libre, Assistance gaz, S\u00e9r\u00e9nit\u00e9 Plus ou option Premium : 0 970 80 65 05 en partenariat avec Mondial Assistance<\/li>\n<\/ul>\n<p style=\"text-align: left\">Tous ces services sont gratuits et co\u00fbtent le prix d'un appel normal.<\/p>\n<p style=\"text-align: left\">La nature de la panne, ou l'urgence de celle-ci peuvent changer la donne. Un gestionnaire de r\u00e9seau est plus \u00e0-m\u00eame de g\u00e9rer cette situation, il faut donc contacter selon l'incident :<\/p>\n<ul style=\"text-align: left\">\n<li>GRDF en cas d'accident li\u00e9 au gaz, au 0 800 47 33 33<\/li>\n<li>Enedis, anciennement ERDF, si l'\u00e9lectricit\u00e9 est en cause, en composant le 0 970 80 69 XX. Les deux derniers XX correspondent au num\u00e9ro de votre d\u00e9partement.<\/li>\n<\/ul>\n<p style=\"text-align: left\">Ces appels et services sont enti\u00e8rement gratuits.<\/p>\n","<p style=\"text-align: left\">Depuis peu, les plateformes iOS (v.8.1 et plus) et Android (pour les versions 4.4.2 minimum) peuvent recevoir les espaces clients de Direct \u00c9nergie. V\u00e9ritable conseiller de poche, vous pourrez avec cette appli :<\/p>\n<ul>\n<li style=\"text-align: left\">G\u00e9rer votre contrat<\/li>\n<li style=\"text-align: left\">Contacter un conseiller par t\u00e9l\u00e9phone, Facebook, Twitter et messagerie instantan\u00e9e<\/li>\n<li style=\"text-align: left\">Envoyer une notification de d\u00e9m\u00e9nagement<\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/direct-energie\/parrainage\/\">Parrainer un proche<\/a><\/li>\n<\/ul>\n"]},"_links":{"self":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/834"}],"collection":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/users\/1216"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/comments?post=834"}],"version-history":[{"count":47,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/834\/revisions"}],"predecessor-version":[{"id":74803,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/834\/revisions\/74803"}],"up":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/207"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media\/859"}],"wp:attachment":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media?parent=834"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/tags?post=834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}