{"id":4333,"date":"2017-12-14T14:53:04","date_gmt":"2017-12-14T13:53:04","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=4333"},"modified":"2024-06-27T10:37:23","modified_gmt":"2024-06-27T08:37:23","slug":"souscrire","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/direct-energie\/souscrire\/","title":{"rendered":"Souscrire Direct Energie : guide complet 2024"},"content":{"rendered":"<p><div class=\"intro shortcode shortcode--lugia shortcode-intro \">\n\t<p class=\"p--intro\">\n\t\t<span class=\"intro__title\"><\/span>\n\t\t<span class=\"intro__text\">Pour souscrire Direct Energie, contactez le service commercial au <strong>30 99<\/strong> ou via le formulaire de contact en ligne. Le fournisseur mise sur un catalogue d\u2019offres particuli\u00e8rement comp\u00e9titives, autant sur le plan tarifaire que sur les options et services propos\u00e9s. Retrouvez toutes les d\u00e9marches pour souscrire Direct Energie dans ce guide. <\/span>\n\t<\/p>\n<\/div><br \/>\n<br \/>\n<br \/>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n Nouveau <\/p>\n <p>\n Total Direct \u00c9nergie devient TotalEnergies ! Plus d’informations <a href=\"https:\/\/www.agence-france-electricite.fr\/actualites\/total-direct-energie-devient-totalenergies\/\">ici<\/a>. <\/p>\n <\/div>\n<br \/>\n<ppn-deals-list title-component=\"\u00c0 ne pas manquer 🔥\"><ppn-deal rate=\"\" img-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2022\/08\/total-energies-1.svg\" title-main=\"Heures Eco Electricit\u00e9 & Gaz\" subtitle=\"Heures creuses attractives et consommation plus vertueuse. Prix de kWh pouvant \u00e9voluer jusqu'\u00e0 2 fois\/an.\" is-cta-right-displayed=\"\" cta-radius=\"ppn\" cta-left-color=\"error\" cta-left-icon=\"phone\" cta-left-icon-app=\"computer\" cta-left-text=\"09 77 42 24 39\" cta-left-text-app=\"Je me lance !\" cta-left-href=\"tel:0977422439\" cta-left-href-app=\"https:\/\/www.fournisseur energie.com\/souscription-contrat-app\/\" cta-right-is-wcb=\"true\" cta-right-color=\"primary-reverse\" cta-right-active-mode=\"call\" cta-right-text=\"Rappel imm\u00e9diat\" cta-right-text-app=\"\" cta-right-icon=\"wcb\" cta-right-href=\"\"><\/ppn-deal><ppn-deal rate=\"\" img-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2022\/08\/total-energies-1.svg\" title-main=\"Standard Fixe Electricit\u00e9 & Gaz\" subtitle=\"Electricit\u00e9 17% moins cher que le TRV\" is-cta-right-displayed=\"\" cta-radius=\"ppn\" cta-left-color=\"error\" cta-left-icon=\"phone\" cta-left-icon-app=\"computer\" cta-left-text=\"09 77 42 24 39\" cta-left-text-app=\"Je me lance !\" cta-left-href=\"tel:0977422439\" cta-left-href-app=\"https:\/\/www.fournisseur-energie.com\/souscription-contrat-app\/\" cta-right-is-wcb=\"true\" cta-right-color=\"primary-reverse\" cta-right-active-mode=\"call\" cta-right-text=\"Rappel imm\u00e9diat\" cta-right-text-app=\"\" cta-right-icon=\"wcb\" cta-right-href=\"\"><\/ppn-deal><ppn-deal rate=\"\" img-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2022\/08\/total-energies-1.svg\" title-main=\"Offre Verte \u00e9lectricit\u00e9 + gaz\" subtitle=\"\u00c9lectricit\u00e9 verte 100% \u00e9olienne et solaire et du biogaz \u00e0 prix fixe pendant 1 an. \" is-cta-right-displayed=\"\" cta-radius=\"ppn\" cta-left-color=\"error\" cta-left-icon=\"phone\" cta-left-icon-app=\"computer\" cta-left-text=\"09 77 42 24 39\" cta-left-text-app=\"Je me lance !\" cta-left-href=\"tel:0977422439\" cta-left-href-app=\"https:\/\/www.fournisseur-energie.com\/souscription-contrat-app\/\" cta-right-is-wcb=\"true\" cta-right-color=\"primary-reverse\" cta-right-active-mode=\"call\" cta-right-text=\"Rappel imm\u00e9diat\" cta-right-text-app=\"Je me lance !\" cta-right-icon=\"wcb\" cta-right-href=\"\"><\/ppn-deal><\/ppn-deals-list><\/p>\n<h2 id=\"souscrire_direct_energie\">Comment souscrire un contrat d’\u00e9nergie chez Direct Energie ? <\/h2>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<caption><strong>Voici les num\u00e9ros \u00e0 contacter pour souscrire une offre Direct Energie en fonction de votre situation :<\/strong><\/caption>\n<thead>\n<tr>\n<th>Vous \u00eates :<\/th>\n<th>Souscrire Direct Energie en ligne<\/th>\n<th>Souscrire Direct Energie par t\u00e9l\u00e9phone au 09 70 80 69 69<\/th>\n<th>Horaires du service client<\/th>\n<th>Souscrire Direct Energie<br \/>\navec papernest<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Particulier et client<\/td>\n<td>www.total.direct-energie.com, rubrique \u00ab\u00a0Devenir Client\u00a0\u00bb puis \u00ab\u00a0Souscrire en ligne\u00a0\u00bb<\/td>\n<td>09 70 80 69 69<\/td>\n<td>lundi au samedi, de 9h-19h<\/td>\n<td> <div class=\"cta-table shortcode shortcode--lugia shortcode--lugia-cta-table shortcode--with-link-to-app show-call-opened\"\n >\n\n\n <a data-odi=\"0970252176\" href=\"tel:0970252176\" rel=\"nofollow\" target=\"_blank\" class=\"cta custom small-radius small-height small-pad cta-table__cta large\">\n <span data-ws class=\"cta-table__content\">\n Je souscris ! <\/span>\n <\/a>\n\n <div class=\"tooltip-cta-table tooltip--no-text\">\n <div class=\"information\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"cta-table shortcode shortcode--lugia shortcode--lugia-cta-table shortcode--with-link-to-app show-call-closed\"\n >\n\n\n <a href=\"https:\/\/app.papernest.com\/onboarding?anonymous=true&destination=energy&account.additional_data.energy_intent=subscription&segment=energy&pole=SEO&source=metasites&source2=11&goal=acquisition\" rel=\"nofollow\" target=\"_blank\" class=\"cta custom small-radius small-height small-pad cta-table__cta large\">\n <span class=\"cta-table__content\">\n Je souscris ! <\/span>\n <\/a>\n\n <div class=\"tooltip-cta-table tooltip--no-text\">\n <div class=\"information\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Particulier non client<\/td>\n<td>www.total.direct-energie.com, rubrique \u00ab\u00a0Devenir Client\u00a0\u00bb puis \u00ab\u00a0Souscrire en ligne\u00a0\u00bb<\/td>\n<td>30 99<\/td>\n<td>lundi au samedi, de 9h-19h<\/td>\n<td> <div class=\"cta-table shortcode shortcode--lugia shortcode--lugia-cta-table shortcode--with-link-to-app show-call-opened\"\n >\n\n\n <a data-odi=\"0970252176\" href=\"tel:0970252176\" rel=\"nofollow\" target=\"_blank\" class=\"cta custom small-radius small-height small-pad cta-table__cta large\">\n <span data-ws class=\"cta-table__content\">\n Je souscris ! <\/span>\n <\/a>\n\n <div class=\"tooltip-cta-table tooltip--no-text\">\n <div class=\"information\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"cta-table shortcode shortcode--lugia shortcode--lugia-cta-table shortcode--with-link-to-app show-call-closed\"\n >\n\n\n <a href=\"https:\/\/app.papernest.com\/onboarding?anonymous=true&destination=energy&account.additional_data.energy_intent=subscription&segment=energy&pole=SEO&source=metasites&source2=11&goal=acquisition\" rel=\"nofollow\" target=\"_blank\" class=\"cta custom small-radius small-height small-pad cta-table__cta large\">\n <span class=\"cta-table__content\">\n Je souscris ! <\/span>\n <\/a>\n\n <div class=\"tooltip-cta-table tooltip--no-text\">\n <div class=\"information\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Professionnel<\/td>\n<td>www.total.direct-energie.com, rubrique \u00ab\u00a0TPE\/PME\u00a0\u00bb ou \u00ab\u00a0Entreprise\u00a0\u00bb via le formulaire de contact<\/td>\n<td>04 88 82 38 48<\/td>\n<td>lundi au vendredi, de 9h-19h<\/td>\n<td> <div class=\"cta-table shortcode shortcode--lugia shortcode--lugia-cta-table shortcode--with-link-to-app show-call-opened\"\n >\n\n\n <a data-odi=\"0970252176\" href=\"tel:0970252176\" rel=\"nofollow\" target=\"_blank\" class=\"cta custom small-radius small-height small-pad cta-table__cta large\">\n <span data-ws class=\"cta-table__content\">\n Je souscris ! <\/span>\n <\/a>\n\n <div class=\"tooltip-cta-table tooltip--no-text\">\n <div class=\"information\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"cta-table shortcode shortcode--lugia shortcode--lugia-cta-table shortcode--with-link-to-app show-call-closed\"\n >\n\n\n <a href=\"https:\/\/app.papernest.com\/onboarding?anonymous=true&destination=energy&account.additional_data.energy_intent=subscription&segment=energy&pole=SEO&source=metasites&source2=11&goal=acquisition\" rel=\"nofollow\" target=\"_blank\" class=\"cta custom small-radius small-height small-pad cta-table__cta large\">\n <span class=\"cta-table__content\">\n Je souscris ! <\/span>\n <\/a>\n\n <div class=\"tooltip-cta-table tooltip--no-text\">\n <div class=\"information\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded wp-image-52555 alignright\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/resiliation-eni.svg\" alt=\"souscrire direct energie\" width=\"251\" height=\"188\" \/><noscript><img decoding=\"async\" class=\"wp-image-52555 alignright\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/resiliation-eni.svg\" alt=\"souscrire direct energie\" width=\"251\" height=\"188\" \/><\/noscript><\/p>\n<p>Pour souscrire un abonnement le fournisseur alternatif Direct Energie pour l’\u00e9lectricit\u00e9 et le gaz naturel, vous pouvez <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/\">contacter le fournisseur<\/a> par t\u00e9l\u00e9phone ou souscrire l’\u00e9lectricit\u00e9 et le gaz en ligne, en fonction de ce qui vous arrange :<\/p>\n<ul>\n<li><strong>Souscrire par t\u00e9l\u00e9phone<\/strong> en appelant le service client de Direct Energie au <strong>30 99<\/strong> du lundi au samedi de 9h \u00e0 19h (prix d’un appel local)<\/li>\n<li><strong>Demander \u00e0 \u00eatre rappel\u00e9<\/strong> en laissant vos coordonn\u00e9es dans l’onglet \u00ab\u00a0Souscrire par t\u00e9l\u00e9phone\u00a0\u00bb de la page Contact du site de Direct Energie. Cette seconde option \u00e0 l’avantage de vous \u00e9viter d’attendre au t\u00e9l\u00e9phone.<\/li>\n<li><strong>Souscrire votre contrat \u00e9lectricit\u00e9 \/ gaz en ligne<\/strong> sur le site Direct Energie en choisissant entre les onglets \u00ab\u00a0J’emm\u00e9nage\u00a0\u00bb et \u00ab\u00a0Pour mon logement actuel\u00a0\u00bb.<\/li>\n<\/ul>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n Le saviez-vous ? <\/p>\n <p>\n Suite \u00e0 la fusion avec Total, Direct \u00c9nergie est devenu Total Direct \u00c9nergie en 2019. <\/p>\n <\/div>\n\n<h3>Quels sont les documents n\u00e9cessaires pour souscrire Direct Energie ?<\/h3>\n<h4>Pour un d\u00e9m\u00e9nagement<\/h4>\n<p>Si vous souhaitez souscrire une offre Direct Energie pour votre nouveau logement, il est conseill\u00e9 de commencer les d\u00e9marches 5 jours avant votre emm\u00e9nagement. En respectant ce d\u00e9lai, vous \u00eates assur\u00e9s d’avoir de l’\u00e9lectricit\u00e9 et\/ou du gaz \u00e0 votre arriv\u00e9e. Pour cela, vous aurez besoin des pi\u00e8ces suivantes :<\/p>\n<ul>\n<li>Le nom de l’ancien occupant<\/li>\n<li>Le relev\u00e9 de compteur de l’ancien habitant<\/li>\n<li>Un Relev\u00e9 d’Identit\u00e9 Bancaire (RIB) pour le pr\u00e9l\u00e8vement automatique<\/li>\n<\/ul>\n <div class=\"shortcode shortcode--lugia callout callout--danger \">\n <p class=\"callout__title\">\n Attention <\/p>\n <p>\n Dans le cas d’un d\u00e9m\u00e9nagement, il faut r\u00e9silier le contrat d’\u00e9nergie de votre ancien logement pour ne pas payer pour deux contrats. R\u00e9silier un contrat est gratuit ! <\/p>\n <\/div>\n\n<h4>Pour le logement actuel<\/h4>\n<p>Si vous souhaitez simplement changer de fournisseur d’\u00e9lectricit\u00e9 ou de gaz, les pi\u00e8ces n\u00e9cessaires sont :<\/p>\n<ul>\n<li>Votre derni\u00e8re facture d’\u00e9nergie<\/li>\n<li>Le relev\u00e9 du compteur<\/li>\n<li>Un RIB pour les pr\u00e9l\u00e8vements automatiques<\/li>\n<\/ul>\n <div class=\"shortcode shortcode--lugia callout callout--danger \">\n <p class=\"callout__title\">\n Attention <\/p>\n <p>\n Si vous ne d\u00e9m\u00e9nagez pas, ne r\u00e9siliez pas votre ancien contrat. Vous risquez de devoir payer des frais aupr\u00e8s d’Enedis ou GRDF si vous effectuez la d\u00e9marche par vous m\u00eame. Votre nouveau fournisseur se charge de r\u00e9silier chez votre ancien fournisseur. <\/p>\n <\/div>\n\n<h3>Quelles sont les \u00e9tapes de la souscription avec Direct Energie ?<\/h3>\n<p class=\"_e4b\" style=\"text-align: left\">Quel que soit le mode de souscription choisi, un suivi de souscription avec Direct Energie vous sera propos\u00e9 :<\/p>\n<\/p>\n<ol class='shortcode shortcode--lugia list list--steps '>\n<li class=\"_e4b\" style=\"text-align: left\">Si vous avez renseign\u00e9 une adresse e-mail lors de votre souscription, vous avez certainement re\u00e7u un e-mail vous communiquant un lien pour suivre votre demande.<\/li>\n<li class=\"_e4b\" style=\"text-align: left\">D\u00e8s qu’elle est confirm\u00e9e par Enedis (anciennement ERDF) et\/ou GRDF (Gestionnaires de R\u00e9seau de Distribution, acteurs communs \u00e0 tous les fournisseurs), Direct Energie vous informe de votre date de d\u00e9but de contrat et vous envoie alors <strong>votre lettre ou e-mail de bienvenue<\/strong>.<\/li>\n<li class=\"_e4b\" style=\"text-align: left\">Si vous n’avez pas re\u00e7u le <strong>courrier de Bienvenue<\/strong>, vous pouvez contacter le <b>30 99 <\/b>(Service & appel gratuits, du lundi au samedi de 8h \u00e0 21h).<\/li>\n<li class=\"_e4b\" style=\"text-align: left\">Si vous avez re\u00e7u le courrier de Bienvenue, vous pouvez contacter le service client au <b>09 70 80 69 69 <\/b>(Service gratuit + prix appel, du lundi au samedi de 9h \u00e0 19h) pour poursuivre votre souscription.<\/li>\n<\/ol>\n<p>\n<h2 id=\"les_offres_direct_energie\">Quelles sont les offres que vous pouvez souscrire chez Direct Energie ? <\/h2>\n<p>Direct Energie propose trois contrats d’\u00e9lectricit\u00e9 et de gaz naturel aux consommateurs particuliers.<\/p>\n<\/p>\n<ol class='shortcode shortcode--lugia list list--steps '>\n<li>Classique,<\/li>\n<li>Vert.<\/li>\n<\/ol>\n<p>\n<p style=\"text-align: left\">Il est important de bien comparer les diff\u00e9rents contrats propos\u00e9s par Direct Energie. Tous fournissent la m\u00eame qualit\u00e9 d’\u00e9lectricit\u00e9 et de gaz (ces \u00e9nergies sont achemin\u00e9es par les gestionnaires de r\u00e9seau Enedis et GrDF), mais il existe d’importantes diff\u00e9rences au niveau :<\/p>\n<ul>\n<li>Du mix \u00e9nerg\u00e9tique ;<\/li>\n<li>Des remises pratiqu\u00e9es sur le prix du kWh HT d’\u00e9lectricit\u00e9 ou de gaz naturel ;<\/li>\n<li>Des modalit\u00e9s d’\u00e9volution des prix ;<\/li>\n<li>Des options et services compris ;<\/li>\n<\/ul>\n<p><strong>Comment faire son choix pour souscrire Direct Energie ?<\/strong> Pour bien choisir votre offre, n’h\u00e9sitez pas \u00e0 demander <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/devis\/\">un devis \u00e0 Direct Energie<\/a> ou \u00e0 r\u00e9aliser vous-m\u00eame <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/simulation\/\">une simulation pour Direct Energie<\/a> pour estimer votre consommation. Cela vous permet de calculer approximativement vos factures et de comparer vos mensualit\u00e9s avec les diff\u00e9rentes offres. Il peut aussi \u00eatre utile de consulter les <a href=\"https:\/\/www.fournisseur-energie.com\/direct-energie\/avis\/\">avis<\/a> \u00e0 propos de Direct Energie pour en savoir plus sur la qualit\u00e9 de son service client.<\/p>\n<h3>Quels sont les tarifs pour souscrire les offres classiques de Direct Energie ?<\/h3>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded wp-image-52550 alignright\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/souscrire-total-direct-energie.svg\" alt=\"offre classique direct energie\" width=\"266\" height=\"199\" \/><noscript><img decoding=\"async\" class=\"wp-image-52550 alignright\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/souscrire-total-direct-energie.svg\" alt=\"offre classique direct energie\" width=\"266\" height=\"199\" \/><\/noscript>Offre phare du fournisseur, Classique \u00c9lectricit\u00e9 et Gaz est une offre \u00e0 prix index\u00e9s : ses tarifs suivent l’\u00e9volution de ceux r\u00e9glement\u00e9s EDF et Engie (ex-GDF) \u00e0 la hausse ou \u00e0 la baisse. L\u00e0 o\u00f9 cela devient int\u00e9ressant pour le consommateur, c’est que Direct Energie applique une remise de <strong>5% sur le prix du kWh HT<\/strong> d’\u00e9lectricit\u00e9 et de gaz naturel. Autrement dit, avec cette offre, le consommateur est assur\u00e9 de payer son \u00e9nergie (hors-taxes) 5% moins ch\u00e8re qu’avec les tarifs r\u00e9glement\u00e9s.<\/p>\n<div class=\"PlaceHolderCard_52255\"><\/div>\n<div class=\"table-responsive\">\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\"> <div class=\"shortcode shortcode--lugia callout callout--danger \">\n <p class=\"callout__title\">\n Attention <\/p>\n <p>\n L’offre n’est plus disponible \u00e0 la souscription. ❌ <\/p>\n <\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<p>Pour rappel, les <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/tarif\/\">tarifs Direct Energie<\/a> pour le gaz d\u00e9pendent :<\/p>\n<ul>\n<li>de la classe de consommation (Base, B0, B1, B2i)<\/li>\n<li>de la zone tarifaire o\u00f9 vit le consommation (de 1 \u00e0 6)<\/li>\n<\/ul>\n<p>Les classes de consommation correspondent aux usages du gaz naturel dans le logement, on les distingue ainsi :<\/p>\n<ul>\n<li>Base : cuisson seule (0 – 1 000 kWh par an)<\/li>\n<li>B0 : cuisson + eau chaude sanitaire (1 000 – 6 000 kWh par an)<\/li>\n<li>B1 : cuisson \/ eau chaude sanitaire + chauffage (6 000 – 30 000 kWh par an)<\/li>\n<li>B2i : copropri\u00e9t\u00e9s (plus de 150 000 kWh par an)<\/li>\n<\/ul>\n<div class=\"PlaceHolderCard_52265\"><\/div>\n<div class=\"table-responsive\">\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\"> <div class=\"table-container\">\n <div class=\"table-container__wrapper\">\n <table>\n <!-- CAPTION -->\n <caption>\n <strong>\n Grille tarifaire de l\u2019Offre Essentielle Gaz (non disponible \u00e0 la souscription) de Total Energies (obsol\u00e8te) <\/strong>\n <\/caption>\n <!-- HEAD -->\n <thead>\n <tr>\n <th>Plage de consommation (MWh)<\/th><th>Base<\/th><th>B0<\/th><th>B1<\/th><th>B2i<\/th> <\/tr>\n <\/thead>\n <!-- BODY -->\n <tbody><tr><td>Abonnement (\u20ac TTC\/an)<\/td><td>-<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><tr><td>Zone 1<\/td><td>-<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><tr><td>Zone 2<\/td><td>-<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><tr><td>Zone 3<\/td><td>-<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><tr><td>Zone 4<\/td><td>-<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><tr><td>Zone 5<\/td><td>-<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><tr><td>Zone 6<\/td><td>-<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><\/tbody>\n <\/table>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3>Combien co\u00fbte la souscription \u00e0 l’offre Verte Direct Energie ?<\/h3>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded wp-image-51834 alignleft\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2.png\" alt=\"souscrire offre verte direct energie\" width=\"294\" height=\"143\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2.png 1440w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2-300x146.png 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2-1024x498.png 1024w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2-768x373.png 768w\" data-lazy-sizes=\"(max-width: 294px) 100vw, 294px\" \/><noscript><img decoding=\"async\" class=\" wp-image-51834 alignleft\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2.png\" alt=\"souscrire offre verte direct energie\" width=\"294\" height=\"143\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2.png 1440w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2-300x146.png 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2-1024x498.png 1024w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/03\/energie-verte_2_x2-768x373.png 768w\" sizes=\"(max-width: 294px) 100vw, 294px\" \/><\/noscript>Transition \u00e9nerg\u00e9tique oblige, Direct Energie se met au vert avec une offre \u00e9ponyme. L’offre Verte (anciennement Pur Jus) propose de l’\u00e9lectricit\u00e9 issue de sources renouvelables. Quant au gaz naturel, il est compos\u00e9 \u00e0 10% de biogaz et \u00e0 90% de gaz \u00ab\u00a0classique\u00a0\u00bb. Par l\u00e0, Direct Energie commercialise l’une des premi\u00e8res offres de ce type sur le march\u00e9 fran\u00e7ais. Bonus : <strong>2% de remise sur le prix du kWh HT<\/strong> d’\u00e9lectricit\u00e9 et du gaz. Du rarement vu avec une offre verte…<\/p>\n <div class=\"table-container\">\n <div class=\"table-container__wrapper\">\n <table>\n <!-- CAPTION -->\n <caption>\n <strong>\n Grille tarifaire de l'offre Verte Fixe \u00e9lectricit\u00e9 de TotalEnergies : <\/strong>\n <\/caption>\n <!-- HEAD -->\n <thead>\n <tr>\n <th>Puissance (kVA)<\/th><th>Option tarifaire de base<\/th><th><\/th><th>Option Heures Pleines - Heures Creuses<\/th><th><\/th><th><\/th> <\/tr>\n <\/thead>\n <!-- BODY -->\n <tbody><tr><td><\/td><td>Abonnement (\u20ac TTC\/an)<\/td><td>Prix du kWh (\u20ac TTC\/kWh)<\/td><td>Abonnement (\u20ac TTC\/an)<\/td><td>Heures Pleines (\u20ac TTC\/kWh)<\/td><td>Heures creuses (\u20ac TTC\/kWh)<\/td><\/tr><tr><td>3<\/td><td>114,19 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>-<\/td><td>-<\/td><td>-<\/td><\/tr><tr><td>6<\/td><td>149,89 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>155,97 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><tr><td>9<\/td><td>189,01 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>198,38 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><tr><td>12<\/td><td>229,02 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>239,65 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><tr><td>15<\/td><td>265,73 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>278,52 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><tr><td>18<\/td><td>302,07 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>317,01 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><tr><td>24<\/td><td>384,61 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>398,66 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><tr><td>30<\/td><td>452,47 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>471,21 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><tr><td>36<\/td><td>535,39 \u20ac<\/td><td>0,1950 \u20ac<\/td><td>544,76 \u20ac<\/td><td>0,2088 \u20ac<\/td><td>0,1614 \u20ac<\/td><\/tr><\/tbody>\n <\/table>\n <\/div>\n <\/div>\n\n<div class=\"PlaceHolderCard_52271\"><\/div>\n <div class=\"table-container\">\n <div class=\"table-container__wrapper\">\n <table>\n <!-- CAPTION -->\n <caption>\n <strong>\n Grille tarifaire de l\u2019Offre Verte Fixe Gaz de TotalEnergies <\/strong>\n <\/caption>\n <!-- HEAD -->\n <thead>\n <tr>\n <th>Plage de Consommation \r\n<br>(MWh)<\/th><th>T1\r\n<br> < 4<\/th><th>T2\r\n<br> \u2265 4<\/th> <\/tr>\n <\/thead>\n <!-- BODY -->\n <tbody><tr><td>Abonnement\r\n<br>(\u20ac TTC\/an)<\/td><td>111,80 \u20ac<\/td><td>267,94 \u20ac<\/td><\/tr><tr><td>Prix du kWh - Zone 1\r\n<br> (\u20ac TTC\/ kWh)<\/td><td>0,1482 \u20ac<\/td><td>0,1113 \u20ac<\/td><\/tr><tr><td>Prix du kWh - Zone 2\r\n<br> (\u20ac TTC\/ kWh)<\/td><td>0,1491 \u20ac<\/td><td>0,1134 \u20ac<\/td><\/tr><tr><td>Prix du kWh - Zone 3\r\n<br> (\u20ac TTC\/ kWh)<\/td><td>0,1508 \u20ac<\/td><td>0,1161 \u20ac<\/td><\/tr><tr><td>Prix du kWh - Zone 4\r\n<br> (\u20ac TTC\/ kWh)<\/td><td>0,1576 \u20ac<\/td><td>0,1312 \u20ac<\/td><\/tr><tr><td>Prix du kWh - Zone 5\r\n<br> (\u20ac TTC\/ kWh)<\/td><td>0,1548 \u20ac<\/td><td>0,1249 \u20ac<\/td><\/tr><tr><td>Prix du kWh - Zone 6\r\n<br> (\u20ac TTC\/ kWh)<\/td><td>0,1524 \u20ac<\/td><td>0,1202 \u20ac<\/td><\/tr><\/tbody>\n <\/table>\n <\/div>\n <\/div>\n\n<h3>Qu’est-ce-que l’offre Online de Direct Energie ?<\/h3>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded wp-image-52861 alignright\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/illustration_mail.svg\" alt=\"souscrire offre online direct energie\" width=\"289\" height=\"177\" \/><noscript><img decoding=\"async\" class=\" wp-image-52861 alignright\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/illustration_mail.svg\" alt=\"souscrire offre online direct energie\" width=\"289\" height=\"177\" \/><\/noscript>Comme son nom l’indique, <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/offre-online\/\">Online est une <strong>offre 100% web<\/strong><\/a> : souscription, modification et gestion des contrats, tout se fait par Internet, depuis l’espace client personnalis\u00e9. Les clients abonn\u00e9s \u00e0 cette offre peuvent contacter Direct Energie par mail ou dialoguer avec un conseiller via le tchat. Cons\u00e9quence de l’absence de service client traditionnel, les co\u00fbts en interne sont sensiblement r\u00e9duits. Une baisse des frais qui permet \u00e0 Direct Energie de proposer un tarif exceptionnel : <strong>10% de remise sur le prix du kWh<\/strong> d’\u00e9lectricit\u00e9 et de gaz. Un <strong>positionnement low-cost<\/strong> qui permet \u00e0 Direct Energie se positionner sur le segment du num\u00e9rique par d\u00e9faut et d’attirer les <em>digital natives<\/em>, pour qui la gestion des contrats en ligne est ais\u00e9e.<\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\"> <div class=\"shortcode shortcode--lugia callout callout--danger \">\n <p class=\"callout__title\">\n Information importante <\/p>\n <p>\n Les offres Online d’\u00e9lectricit\u00e9 et de gaz ne sont disponibles \u00e0 la souscription. Cette mesure a \u00e9t\u00e9 prise en r\u00e9ponse \u00e0 la crise actuelle du secteur de l’\u00e9nergie. <\/p>\n <\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<h2 id=\"la_mise_en_service_direct_energie\">Comment se passe la mise en service avec Direct Energie ? <\/h2>\n<h3>La mise en service de l’\u00e9nergie<\/h3>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded wp-image-52656 alignright\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/ouverture-compteur-edf.svg\" alt=\"mise en service direct energie\" width=\"313\" height=\"235\" \/><noscript><img decoding=\"async\" class=\" wp-image-52656 alignright\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2021\/04\/ouverture-compteur-edf.svg\" alt=\"mise en service direct energie\" width=\"313\" height=\"235\" \/><\/noscript>Souscrire un contrat d’\u00e9nergie n’est que la premi\u00e8re \u00e9tape du processus du souscription. Une fois le contrat commercial mis en place, il faut passer par <strong>l’ouverture du compteur d’\u00e9lectricit\u00e9 ou de gaz<\/strong> pour permettre la fourniture d’\u00e9nergie dans le logement. Une op\u00e9ration qui fait intervenir le gestionnaire de r\u00e9seau Enedis (ex-ErDF) et \/ ou GRDF, charg\u00e9 de la <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/mise-en-service\/\">mise en service<\/a> (et hors-service) des compteurs chez les consommateurs.<\/p>\n<p style=\"text-align: left\">La demande d’<a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/ouverture-compteur\/\">ouverture du compteur<\/a> n’est pas explicite lors de la souscription. Ce n’est pas au consommateur de s’en charger mais \u00e0 Direct Energie, qui <strong>sollicite directement le gestionnaire de r\u00e9seau<\/strong> concern\u00e9 pour mettre le compteur en service. Le gestionnaire identifie le compteur correspondant gr\u00e2ce au num\u00e9ro de PDL \/ PCE et \u00ab\u00a0le met au nom\u00a0\u00bb du nouvel occupant du logement \/ du nouveau client Direct Energie.<\/p>\n<p style=\"text-align: left\">Si les compteurs sont en service dans le logement, la mise en service se fait automatiquement d\u00e8s que la nouvelle souscription est en place. S’ils ont \u00e9t\u00e9 mis hors-service suite au d\u00e9part de l’ancien.ne locataire, un rendez-vous est pr\u00e9vu lors de la souscription avec un technicien du gestionnaire de r\u00e9seau pour les rouvrir. Direct Energie vous communique une <strong>date et un horaire de passage<\/strong> du technicien, pour lesquels votre pr\u00e9sence est requise.<\/p>\n<h3>Quels sont les frais et les d\u00e9lais de mise en service avec Direct Energie ?<\/h3>\n<p style=\"text-align: left\">La mise en service est une prestation Enedis (ErDF) et GRDF, les gestionnaires de r\u00e9seau. Les frais et les d\u00e9lais sont communs \u00e0 l’ensemble des fournisseurs d’\u00e9nergie. Client.e Direct Energie, vous paierez exactement le m\u00eame montant pour faire ouvrir votre compteur qu’un.e abonn\u00e9.e EDF. Les frais et les d\u00e9lais sont \u00e9tablis selon un calendrier et une politique tarifaire bien pr\u00e9cis.<\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\"> <div class=\"table-container\">\n <div class=\"table-container__wrapper\">\n <table>\n <!-- CAPTION -->\n <caption>\n <strong>\n Frais et d\u00e9lais de la mise en service de l'\u00e9lectricit\u00e9 (prestation Enedis) en 2024 : <\/strong>\n <\/caption>\n <!-- HEAD -->\n <thead>\n <tr>\n <th>Type de mise en service<\/th><th>D\u00e9lais<\/th><th>Prix en \u20ac TTC<\/th> <\/tr>\n <\/thead>\n <!-- BODY -->\n <tbody><tr><td>Mise en service initiale (pour les maisons neuves)<\/td><td>10 jours ouvr\u00e9s<\/td><td>28,34 \u20ac<\/td><\/tr><tr><td>Mise en service initiale express<\/td><td>5 jours ouvr\u00e9s<\/td><td>71,34 \u20ac<\/td><\/tr><tr><td>Mise en service standard<\/td><td>5 jours ouvr\u00e9s<\/td><td>31,83 \u20ac<\/td><\/tr><tr><td>Mise en service express - \u00e9nergie coup\u00e9e<\/td><td>2 jours ouvr\u00e9s<\/td><td>74,83 \u20ac<\/td><\/tr><tr><td>Mise en service d\u2019urgence - \u00e9nergie coup\u00e9e\r\nCompteur m\u00e9canique \/ \u00e9lectronique<\/td><td>Le jour m\u00eame<\/td><td>180,56 \u20ac<\/td><\/tr><tr><td>Mise en service d'urgence - \u00e9nergie coup\u00e9e\r\nCompteur communicant Linky<\/td><td>Le jour m\u00eame<\/td><td>61,25 \u20ac<\/td><\/tr><\/tbody>\n <\/table>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\"> <div class=\"table-container\">\n <div class=\"table-container__wrapper\">\n <table>\n <!-- CAPTION -->\n <caption>\n <strong>\n Frais et d\u00e9lais de la mise en service du gaz (prestation GRDF) : <\/strong>\n <\/caption>\n <!-- HEAD -->\n <thead>\n <tr>\n <th>Type de mise en service<\/th><th>D\u00e9lais<\/th><th>Prix en \u20ac TTC<\/th> <\/tr>\n <\/thead>\n <!-- BODY -->\n <tbody><tr><td>Mise en service initiale<\/td><td>5 jours ouvr\u00e9s<\/td><td>21,95\u202f\u20ac<\/td><\/tr><tr><td>Mise en service express - \u00e9nergie coup\u00e9e<\/td><td>2 jours ouvr\u00e9s<\/td><td>70,43\u202f\u20ac <\/td><\/tr><tr><td>Mise en service d\u2019urgence - \u00e9nergie coup\u00e9e<\/td><td>Le jour m\u00eame<\/td><td>168,96\u202f\u20ac<\/td><\/tr><\/tbody>\n <\/table>\n <\/div>\n <\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<p style=\"text-align: left\">Les <strong>demandes de mise en service d’urgence et express<\/strong> se font sous r\u00e9serve de disponibilit\u00e9 des techniciens Enedis et GRDF dans la zone g\u00e9ographique concern\u00e9e au moment de la demande. Demande qui doit \u00eatre exprim\u00e9e avec 21h.<\/p>\n<p>Les frais de mise en service ne vous seront pas demand\u00e9s directement le jour du passage du technicien. Ils sont report\u00e9s sur la premi\u00e8re facture d’\u00e9lectricit\u00e9 \/ de gaz envoy\u00e9e par Direct Energie et revers\u00e9s int\u00e9gralement ensuite au(x) gestionnaire(s) de r\u00e9seau.<\/p>\n<p>Lire aussi: <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/abonnement\/\">les abonnements que proposent<\/a> Direct Energie<\/p>\n<h2 id=\"votre_contrat_direct_energie\">Comment g\u00e9rer son contrat Direct Energie ?<\/h2>\n<p style=\"text-align: left\">Les modes et fr\u00e9quences de paiement sont d\u00e9finis lors de la souscription du contrat avec Direct Energie, m\u00eame chose pour le mode de facturation. La souscription de votre contrat Direct Energie entra\u00eene la cr\u00e9ation de votre espace client personnalis\u00e9 d’o\u00f9 vous pouvez modifier \u00e0 loisir toutes ces modalit\u00e9s :<\/p>\n<ul>\n<li>Mode de r\u00e8glement des factures ;<\/li>\n<li>Fr\u00e9quence de facturation (mensuelle, bimestrielle) ;<\/li>\n<li>Mode de facturation (mail ou courrier postal) ;<\/li>\n<li>Coordonn\u00e9es bancaires ;<\/li>\n<li>Coordonn\u00e9es personnelles ;<\/li>\n<\/ul>\n<p style=\"text-align: left\">Outre la gestion de vos donn\u00e9es et contrat(s), l’espace client Direct Energie vous permet de contacter un conseiller, suivre votre consommation, <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/demenagement\/\">signaler votre d\u00e9m\u00e9nagement<\/a>, payer vos factures, etc.<\/p>\n<p>Pour toute question relative \u00e0 votre abonnement, le num\u00e9ro du service client Direct Energie est le <strong>09 70 80 69 69 <\/strong>(Service gratuit + prix appel, du lundi au samedi de 9h \u00e0 19h). En cas d’urgence sur votre installation \u00e9lectrique ou votre compteur de gaz, contactez sans attendre le(s) gestionnaire(e)s de r\u00e9seau aux num\u00e9ros suivant :<\/p>\n<ul>\n<li><strong>GRDF (gaz) : 0 800 47 33 33 <\/strong>(num\u00e9ro vert – appel gratuit – 24h\/24 et 7j\/7)<\/li>\n<li><strong>Enedis (\u00e9lectricit\u00e9)<\/strong> : <span class=\"vert\">09 726 750 XX (non-surtax\u00e9) suivi du num\u00e9ro de votre <strong>d\u00e9partement.<\/strong><\/span><\/li>\n<\/ul>\n<p>Enfin, votre contrat Direct Energie est sans engagement, et donc r\u00e9siliable \u00e0 tout instant sans frais.<br \/>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comment souscrire un contrat d’\u00e9nergie chez Direct Energie ? Voici les num\u00e9ros \u00e0 contacter pour souscrire une offre Direct Energie en fonction de votre situation : Vous \u00eates : Souscrire Direct Energie en ligne Souscrire Direct Energie par t\u00e9l\u00e9phone au 09 70 80 69 69 Horaires du service client Souscrire Direct Energie avec papernest Particulier … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/souscrire\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « Souscrire Direct Energie : guide complet 2024 »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":53483,"parent":207,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Souscrire Direct Energie : num\u00e9ros, proc\u00e9dure et tarifs<\/title>\n<meta name=\"description\" content=\"Comment souscrire Direct Energie ? Retrouvez tout le processus de souscription des offres d'\u00e9lectricit\u00e9 et de gaz Direct Energie.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/souscrire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Souscrire Direct Energie : num\u00e9ros, proc\u00e9dure et tarifs\" \/>\n<meta property=\"og:description\" content=\"Comment souscrire Direct Energie ? 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souscrire l'\u00e9lectricit\u00e9 chez EDF ?","Je veux quitter Direct Energie pour Engie, puis-je souscrire par t\u00e9l\u00e9phone ?","Est-ce possible d'annuler sa souscription Direct Energie ?"],"papernest-faq-answers":["<p>Pour souscrire chez EDF, il y a deux options :<\/p>\n<ul>\n<li>Contacter le service client du fournisseur par t\u00e9l\u00e9phone au 09 69 32 15 15 si vous \u00eates consommateur r\u00e9sidentiel (non-professionnel). Le conseiller EDF vous proposera de r\u00e9aliser une estimation de votre consommation en ligne afin de calculer vos mensualit\u00e9s pour vous aider \u00e0 choisir entre le Tarif Bleu et l'Offre Vert \u00c9lectrique.<\/li>\n<li>Vous rendre sur le site d'EDF pour souscrire votre contrat en ligne. Dans les rubriques Des offres pour moi\", choisissez \"\u00c9lectricit\u00e9\" et comparer les offres pour trouver le contrat le mieux adapt\u00e9. Il vous suffit ensuite de cliquer sur l'offre de votre choix et de suivre les instructions.<\/li>\n<\/ul>\n","<p style=\"text-align: left\">Le service client Engie est joignable par t\u00e9l\u00e9phone au <span class=\"c-contactElement__phone u-theme-color u-hideSmall is-opened\"><strong>09 69 399 993<\/strong> (du lundi au vendredi de 09:00 \u00e0 20:00 et le samedi de 09:00 \u00e0 13:00). Depuis ce num\u00e9ro, vous pouvez souscrire un abonnement \u00e9lectricit\u00e9 et gaz Engie et <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/direct-energie\/resiliation\/\">r\u00e9siliez<\/a>\u00a0vos contrats Direct Energie pour gagner du temps. <\/span><span class=\"c-contactElement__phone u-theme-color u-hideSmall is-opened\">En revanche, pour l'offre d'\u00e9lectricit\u00e9 Happ-e by Engie, la souscription se fera exclusivement en ligne. Happ-e \u00e9tant une offre 100% web, elle ne propose pas de service client par t\u00e9l\u00e9phone ni de conseiller.<\/span><\/p>\n","<p>Un d\u00e9lai de 14 jours est accord\u00e9 au client pour annuler sa souscription Direct Energie. En revanche, il est possible de renoncer \u00e0 ce d\u00e9lai si vous souhaitez acc\u00e9l\u00e9rer la mise en service de votre offre Direct Energie dans votre logement.<\/p>\n<p>Pour aller plus loin :<\/p>\n<ul>\n<li>Les <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/direct-energie\/avis\/\">avis sur le fournisseur Direct Energie<\/a><\/li>\n<li>Le <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/direct-energie\/parrainage\/\">parrainage avec Direct Energie<\/a><\/li>\n<li><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/direct-energie\/souscrire\/en-ligne\/\">La souscription \u00e0 une offre Direct Energie en ligne<\/a><\/li>\n<\/ul>\n"]},"_links":{"self":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/4333"}],"collection":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/users\/1216"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/comments?post=4333"}],"version-history":[{"count":67,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/4333\/revisions"}],"predecessor-version":[{"id":77284,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/4333\/revisions\/77284"}],"up":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/207"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media\/53483"}],"wp:attachment":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media?parent=4333"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/tags?post=4333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}