{"id":3173,"date":"2017-12-01T14:04:26","date_gmt":"2017-12-01T13:04:26","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=3173"},"modified":"2024-06-27T10:24:15","modified_gmt":"2024-06-27T08:24:15","slug":"en-ligne","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/en-ligne\/","title":{"rendered":"Contacter Direct Energie en ligne"},"content":{"rendered":"<p><br \/>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n 28\/05\/2021 <\/p>\n <p>\n Total Direct \u00c9nergie fait peau neuve : <a href=\"https:\/\/www.agence-france-electricite.fr\/actualites\/total-direct-energie-devient-totalenergies\/\">appelez-le d\u00e9sormais TotalEnergies<\/a> ! <\/p>\n <\/div>\n<\/p>\n<p style=\"text-align: left\"><div class=\"intro shortcode shortcode--lugia shortcode-intro \">\n\t<p class=\"p--intro\">\n\t\t<span class=\"intro__title\"><\/span>\n\t\t<span class=\"intro__text\">Arriv\u00e9 sur le march\u00e9 de la fourniture d’\u00e9nergie\u00a0 dans le courant de l’ann\u00e9e 2007, Direct Energie a su se faire une place de choix parmi les fournisseurs fran\u00e7ais en proposant des tarifs avantageux et un service client de tr\u00e8s bonne qualit\u00e9. Pour optimiser sa relation client, l’entreprise a su d\u00e9velopper des plateformes d’interaction aussi bien par t\u00e9l\u00e9phone, courrier postal que sur le web. Alors comment contacter Direct Energie en ligne ? On vous explique tout dans l’article ci-dessous.\u00a0<\/span>\n\t<\/p>\n<\/div><\/p>\n<p style=\"text-align: left\">Il existe diff\u00e9rents moyens pour\u00a0<a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/\">contacter le fournisseur Direct Energie<\/a> en ligne, selon que l’on est d\u00e9j\u00e0 client ou non.<\/p>\n<h2 id=\"par_quels_moyens_contacter_direct_energie\">Par quels moyens contacter Direct \u00c9nergie ?<\/h2>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<caption style=\"text-align: left\"><strong>R\u00e9capitulatif : comment contacter le service client Direct Energie ?<\/strong><\/caption>\n<tbody>\n<tr>\n<td><strong>Par t\u00e9l\u00e9phone<\/strong><\/td>\n<td>Composer le <strong>09 70 80 69 69<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par mail<\/strong><\/td>\n<td>Envoyer \u00e0 <strong>service.client@total-directenergie.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par courrier<\/strong><\/td>\n<td>Envoyer un courrier \u00e0 l’adresse suivante :<br \/>\n<strong>Total Direct Energie – Service Clients<br \/>\nTSA 21519<br \/>\n75901 Paris CEDEX 15<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Comme on peut le voir, le service client du fournisseur Direct \u00c9nergie peut \u00eatre contacter de plusieurs fa\u00e7ons.<\/p>\n<\/div>\n<\/div>\n<h2 style=\"text-align: left\" id=\"par_mail\"><strong>Contacter Direct Energie par mail\u00a0<\/strong><\/h2>\n<p style=\"text-align: left\">Si vous n’\u00eates pas encore client Direct Energie mais que vous souhaitez joindre le fournisseur sur Internet afin de poser une question ou disposer d’informations compl\u00e9mentaires, vous pouvez lui envoyer un message directement en vous connectant sur son site web \u00e0 l’adresse suivante: www.direct-energie.com<\/p>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded size-medium wp-image-3215 alignleft\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/metasite.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136-300x200.jpg\" alt=\"contacter Direct Energie par mail\" width=\"300\" height=\"200\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136-768x512.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136.jpg 900w\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img decoding=\"async\" class=\"size-medium wp-image-3215 alignleft\" src=\"https:\/\/metasite.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136-300x200.jpg\" alt=\"contacter Direct Energie par mail\" width=\"300\" height=\"200\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136-768x512.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_304477136.jpg 900w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>En effet, si Direct Energie ne dispose pas d’adresse rendue publique concernant son service client en ligne, vous pouvez naviguer sur le site et vous rendre dans la rubrique \u00ab\u00a0Contact\u00a0\u00bb en bas de la page d’accueil.\u00a0 En cliquant sur le lien en question, vous tomberez face \u00e0 une interface vous permettant de r\u00e9diger un message \u00e0 destination du fournisseur.\u00a0 Vous devrez alors remplir un certain nombre d’informations permettant de vous identifier et de vous formuler une r\u00e9ponse rapide, \u00e0 savoir:<\/p>\n<ul style=\"text-align: left\">\n<li>Votre adresse email personnelle<\/li>\n<li>Votre num\u00e9ro de t\u00e9l\u00e9phone personnel (fixe et\/ou mobile)<\/li>\n<li>Le message que vous souhaitez adresser au fournisseur (le plus compr\u00e9hensible et pr\u00e9cis possible)<\/li>\n<li>\u00c9ventuellement, votre num\u00e9ro de r\u00e9f\u00e9rence client Direct Energie (si vous l’\u00eates d\u00e9j\u00e0) qu’il est possible de trouver sur l’une de vos factures d’\u00e9lectricit\u00e9 et\/ou de gaz naturel<\/li>\n<\/ul>\n<p style=\"text-align: left\">Il ne vous reste plus alors qu’\u00e0 cliquer sur \u00ab\u00a0Envoyer\u00a0\u00bb. Direct Energie s’engage normalement \u00e0 vous fournir une r\u00e9ponse dans les 24 heures suivant l’envoi de ce message, soit par t\u00e9l\u00e9phone soit par email sur votre boite de r\u00e9ception personnelle.<\/p>\n<h2 style=\"text-align: left\" id=\"lespace_client_personnalise\">Contacter Direct Energie via son espace client personnalis\u00e9\u00a0<\/h2>\n<p style=\"text-align: left\">Si vous avez souscrit une offre chez Direct Energie, vous pouvez contacter votre service client en vous connectant directement sur votre espace client Direct Energie personnalis\u00e9 en ligne. Pour cela, il vous suffit de vous connecter sur le site du fournisseur et de cliquer sur l’ic\u00f4ne repr\u00e9sentant un \u00ab\u00a0bonhomme\u00a0\u00bb jaune tout en haut \u00e0 droite de votre \u00e9cran.<\/p>\n<p style=\"text-align: left\">Vous tombez alors \u00e0 une page de connexion vous demandant votre identifiant (email ou num\u00e9ro de r\u00e9f\u00e9rence client \u00e0 9 chiffres) et votre mot de passe afin d’acc\u00e9der \u00e0 votre espace client. Ces r\u00e9f\u00e9rences vous ont \u00e9t\u00e9 transmises par mail le jour-m\u00eame de votre souscription chez Direct Energie.<\/p>\n<p style=\"text-align: left\">A partir de cet espace personnalis\u00e9, vous avez acc\u00e8s \u00e0 toutes les informations concernant votre abonnement, ainsi qu’un suivi en direct de votre consommation \u00e9nerg\u00e9tique (\u00e9lectricit\u00e9 et\/ou gaz naturel).\u00a0 Vous pouvez \u00e9galement consulter votre facture Direct Energie, r\u00e9pertorier vos propres rel\u00e8ves de compteur et m\u00eame obtenir un justificatif de domicile.<\/p>\n<h3 style=\"text-align: left\">L’espace client et l’offre Online de Direct Energie<\/h3>\n<p style=\"text-align: left\">D\u00e9sireux de d\u00e9velopper sa relation client\u00e8le sur le web, Direct Energie a d\u00e9cid\u00e9 de commercialiser une offre 100 % web, l’offre Online qui a l’avantage de pr\u00e9senter un prix particuli\u00e8rement comp\u00e9titif, en \u00e9change d’un service client enti\u00e8rement digitalis\u00e9 et accessible via l’espace client personnalis\u00e9 dont vous disposez \u00e0 partir de votre souscription.<\/p>\n<p style=\"text-align: left\">En effet cette offre particuli\u00e8re vous permet de b\u00e9n\u00e9ficier:<\/p>\n<ul style=\"text-align: left\">\n<li>d’une r\u00e9duction tr\u00e8s avantageuse de 10% par rapport au prix du kWh d’\u00e9lectricit\u00e9 et\/ou de gaz correspondant aux tarifs r\u00e9glement\u00e9s d’EDF (et\/ou Engie).<\/li>\n<li>d’un espace client particuli\u00e8rement facile de navigation et aux nombreuses possibilit\u00e9s disponible sur le web 24 heures sur 24 et 7 jours sur 7.<\/li>\n<\/ul>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded alignleft wp-image-3224 size-medium\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716-300x200.jpg\" alt=\"offre online direct energie\" width=\"300\" height=\"200\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716-768x512.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716.jpg 900w\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img decoding=\"async\" class=\"alignleft wp-image-3224 size-medium\" src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716-300x200.jpg\" alt=\"offre online direct energie\" width=\"300\" height=\"200\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716-768x512.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_163773716.jpg 900w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>Si Direct Energie se permet de proposer un tarif aussi int\u00e9ressant pour son offre Online, c’est parce que le fournisseur d\u00e9laisse en \u00e9change le service client concernant cette offre, g\u00e9r\u00e9e directement par le client sur son espace personnalis\u00e9 en ligne. Ainsi, la personne ayant souscrit l’offre Online de Direct Energie\u00a0 ne peut pas appeler le service client t\u00e9l\u00e9phonique du fournisseur, et a l’obligation de payer par pr\u00e9l\u00e8vement automatique tous les mois, afin de permettre au fournisseur de r\u00e9aliser des \u00e9conomies de frais de gestion.\u00a0 Enfin la souscription n’est pas possible si vous b\u00e9n\u00e9ficiez d\u00e9j\u00e0 d’une offre Direct Energie.<\/p>\n<h2 style=\"text-align: left\" id=\"autres_moyens_de_contact\"><strong>Les autres moyens de contacter Direct Energie\u00a0<\/strong><\/h2>\n<p style=\"text-align: left\">Fournisseur d’\u00e9nergie de plus de 2 millions de clients en France sur l’ann\u00e9e 2017, Direct Energie d\u00e9veloppe \u00e9galement son service client via une plateforme t\u00e9l\u00e9phonique et une adresse postale o\u00f9 il est possible d’adresser ses paiements ou r\u00e9clamations.<\/p>\n<h3 style=\"text-align: left\">Par t\u00e9l\u00e9phone<\/h3>\n<h4 style=\"text-align: left\">si vous n’\u00eates pas encore client Direct Energie<\/h4>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded wp-image-36976 size-medium alignleft\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2020\/03\/shutterstock_723218572-1-300x200.jpg\" alt=\"direct energie en ligne\" width=\"300\" height=\"200\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/03\/shutterstock_723218572-1-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/03\/shutterstock_723218572-1.jpg 600w\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img decoding=\"async\" class=\"wp-image-36976 size-medium alignleft\" src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2020\/03\/shutterstock_723218572-1-300x200.jpg\" alt=\"direct energie en ligne\" width=\"300\" height=\"200\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/03\/shutterstock_723218572-1-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/03\/shutterstock_723218572-1.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>Vous pouvez alors souscrire une offre en \u00e9lectricit\u00e9 et\/ou en gaz naturel en <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/telephone\/\">contactant Direct Energie par t\u00e9l\u00e9phone<\/a>\u00a0\u00a0au\u00a0\u00a009 70 80 69 69 (service gratuit + prix d’un appel)<\/p>\n<p style=\"text-align: left\">A noter: afin de minimiser votre temps d’appel et permettre une souscription rapide, pensez de vous munir d’un certains nombre d’informations avant de composer le num\u00e9ro, tels que:<\/p>\n<ul style=\"text-align: left\">\n<li>Votre adresse postale: en pr\u00e9cisant toutes les informations n\u00e9cessaires (\u00e9tage, escalier, porte de droite ou de gauche)<\/li>\n<li>un relev\u00e9 de compteur fait quelques minutes avant votre appel<\/li>\n<li>Un relev\u00e9 d’Identit\u00e9 Bancaire (RIB), si vous souhaitez effectuer vos paiements via un virement automatique<\/li>\n<li>Si possible, le nom de l’ancien habitant (propri\u00e9taire ou locataire) du logement en question.<\/li>\n<\/ul>\n<h4 style=\"text-align: left\">Si vous \u00eates d\u00e9j\u00e0 client direct Energie<\/h4>\n<p style=\"text-align: left\">Le fait d’avoir d\u00e9j\u00e0 souscrit une offre avec Direct Energie vous permet d’appeler directement le <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/service-client\/\">service client du fournisseur<\/a> afin d’effectuer une r\u00e9clamation ou demander un compl\u00e9ment d’informations concernant votre offre. Pour cela, vous devez <a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/numero\/\">joindre un des num\u00e9ros de Direct Energie<\/a> suivants en fonction de votre situation:<\/p>\n<ul style=\"text-align: left\">\n<li><strong>Vous \u00eates un particulier<\/strong>: <strong>09 70 80 69 69<\/strong> au prix d’un appel local.<\/li>\n<li><strong>Vous \u00eates un professionnel:<\/strong>\u00a0<strong>01 86 26 00 11<\/strong> au prix d’un appel local<\/li>\n<li><strong>Vous \u00eates une entreprise ou une collectivit\u00e9:<\/strong>\u00a0 <strong>01 73 03 75 00<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left\"><strong>A noter:<\/strong> le service client de Direct Energie correspond \u00e9galement au num\u00e9ro de t\u00e9l\u00e9phone de r\u00e9siliation Direct Energie<\/p>\n<h3 style=\"text-align: left\">Par courrier postal<\/h3>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded size-medium wp-image-3219 alignleft\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/metasite.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593-300x200.jpg\" alt=\"courrier Direct Energie\" width=\"300\" height=\"200\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593-768x512.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593.jpg 900w\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img decoding=\"async\" class=\"size-medium wp-image-3219 alignleft\" src=\"https:\/\/metasite.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593-300x200.jpg\" alt=\"courrier Direct Energie\" width=\"300\" height=\"200\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593-300x200.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593-768x512.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/shutterstock_663632593.jpg 900w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>Vous pouvez \u00e9galement contacter le service client postal de Direct Energie en envoyant une lettre ou un courrier \u00e0 l’adresse pr\u00e9vue \u00e0 cet effet par le fournisseur. C’est d’ailleurs encore le choix fait par une partie importante des clients du fournisseur qui maintient donc cette plateforme pour r\u00e9pondre aux attentes d’une client\u00e8le favorisant toujours la communication par voie postale. L’adresse\u00a0 du service client Direct Energie est la suivante:<\/p>\n<p style=\"text-align: left\"><strong>Direct Energie – Service Client<\/strong><br \/>\n<strong>TSA 21519<\/strong><br \/>\n<strong>75901 Paris Cedex 15<\/strong><\/p>\n<p style=\"text-align: left\"><strong>Attention:<\/strong> il est tr\u00e8s important d’envoyer votre courrier en lettre recommand\u00e9e et avec accus\u00e9 de r\u00e9ception. Cela vous permettra de b\u00e9n\u00e9ficier d’une preuve tangible \u00e0 opposer au fournisseur en cas de contentieux li\u00e9 \u00e0 l’envoi de ce courrier.<\/p>\n<p><b>\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-opened \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n papernest vous aide \u00e0 souscrire gratuitement et rapidement vos contrats d’\u00e9nergie <\/p>\n <a data-odi=\"09977422439\" href=\"tel:09977422439\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--call\">\n <svg class=\"phone-svg\">\n <use href=\"#phone\" \/>\n <\/svg>\n <span class=\"override\" data-ws>\n 09 70 25 21 76 <\/span>\n <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-opened\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-closed \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n papernest vous aide \u00e0 souscrire gratuitement et rapidement vos contrats d’\u00e9nergie <\/p>\n <a href=\"https:\/\/app.papernest.com\/onboarding?linkGenerator=1&energy.energy_type=GazElec&anonymous=true&destination=energy&account.additional_data.energy_intent=comparison&segment=energy&pole=SEO&source=metasites&source2=1&goal=acquisition&medium=cta-secondary\" title=\"Souscrivez en ligne\"\n target=\"_blank\" rel=\"nofollow\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--app\">\n <svg class=\"computer-svg\">\n <use href=\"#computer\" \/>\n <\/svg>\n\n Souscrivez en ligne <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-closed\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service Gratuit - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n<\/b><\/p>\n<h2 style=\"text-align: left\" id=\"faq\">Foire aux Questions\u00a0<\/h2>\n<h3 style=\"text-align: left\">Quel est le num\u00e9ro d’urgence Direct Energie ?<\/h3>\n<p style=\"text-align: left\">Il n’existe pas \u00e0 proprement dit de num\u00e9ro d’urgence g\u00e9r\u00e9 par le fournisseur Direct Energie. Cependant, en cas de panne ou de probl\u00e8me important rencontr\u00e9 avec l’\u00e9lectricit\u00e9, vous pouvez joindre directement le gestionnaire de r\u00e9seau <strong>Enedis<\/strong> au\u00a0 <strong>0 972 675 0 XX<\/strong>, les lettres XX correspondant ici au num\u00e9ro de votre d\u00e9partement.<\/p>\n<p style=\"text-align: left\">En cas de probl\u00e8me avec votre installation de gaz, vous pouvez l\u00e0 aussi appeler <strong>GRDF<\/strong>, le gestionnaire de r\u00e9seau pr\u00e9vu \u00e0 cet effet au num\u00e9ro d’urgence suivant : 0 800 47 33 33 (appel gratuit depuis un t\u00e9l\u00e9phone fixe). Dans le cas particulier ou vous soup\u00e7onnez une fuite de gaz, en sentant une odeur particuli\u00e8re notamment, veillez \u00e0 ouvrir les fen\u00eatres de votre maison ou appartement et \u00e0 n’utiliser aucun appareil \u00e9lectrique. Pensez ensuite \u00e0 sortir de votre logement en attendant l’arriv\u00e9e d’un technicien GRDF<\/p>\n<h2 style=\"text-align: left\" id=\"quel_est_le_numero_du_service_client_dengie\"><strong>Quel est le num\u00e9ro du service client d’Engie ?<\/strong><\/h2>\n<p style=\"text-align: left\">Si vous \u00eates client chez le fournisseur Engie ou que vous souhaitez le devenir, vous pouvez joindre le service client du fournisseur en appelant le <strong>09 69 39 99 93<\/strong> (num\u00e9ro non surtax\u00e9)<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Il existe diff\u00e9rents moyens pour\u00a0contacter le fournisseur Direct Energie en ligne, selon que l’on est d\u00e9j\u00e0 client ou non. Par quels moyens contacter Direct \u00c9nergie ? R\u00e9capitulatif : comment contacter le service client Direct Energie ? Par t\u00e9l\u00e9phone Composer le 09 70 80 69 69 Par mail Envoyer \u00e0 service.client@total-directenergie.com Par courrier Envoyer un courrier … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/contacter\/en-ligne\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « Contacter Direct Energie en ligne »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":3174,"parent":834,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contacter Direct Energie en ligne<\/title>\n<meta name=\"description\" content=\"Pour tout savoir sur comment contacter le fournisseur alternatif d'\u00e9nergie Direct Energie sur Internet\" \/>\n<meta name=\"robots\" content=\"index, follow, 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