{"id":2945,"date":"2017-11-30T13:28:18","date_gmt":"2017-11-30T12:28:18","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=2945"},"modified":"2024-06-27T10:23:46","modified_gmt":"2024-06-27T08:23:46","slug":"resiliation","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/resiliation\/","title":{"rendered":"R\u00e9siliation Engie 2024 : tout sur les d\u00e9marches, tarifs et d\u00e9lais."},"content":{"rendered":"<h2 id=\"resilier_un_contrat_engie\">Comment r\u00e9silier son contrat Engie ?<\/h2>\n<p>Pour proc\u00e9der \u00e0 la r\u00e9siliation de votre <a href=\"https:\/\/www.agence-france-electricite.fr\/engie\/\">contrat chez Engie<\/a>, trois choix s’offrent \u00e0 vous :<\/p>\n<ul>\n<li>Le <strong>t\u00e9l\u00e9phone<\/strong>, en joignant le service client d’Engie : <strong>09 69 39 99 93<\/strong> (non surtax\u00e9, disponible du lundi au samedi de 8h \u00e0 21h) ;<\/li>\n<li><strong>Internet<\/strong>, sur le site <strong>particuliers.engie.fr<\/strong> (non accessible aux professionnels) ;<\/li>\n<li>Le <strong>courrier recommand\u00e9<\/strong> avec avis de r\u00e9ception \u00e0 l’adresse suivante :<\/li>\n<\/ul>\n<p style=\"text-align: center\">GDF SUEZ Dolce Vita ENGIE<br \/>\n<strong>Service clients et r\u00e9siliation<\/strong><br \/>\nTSA 42 108 \u2013 76 934<br \/>\nROUEN Cedex 09<\/p>\n<p style=\"text-align: left\"><strong>Bon \u00e0 savoir<\/strong> : le lundi est un moment tr\u00e8s pris\u00e9 de la semaine, puisqu’il fait suite au weekend et notamment au dimanche, jour o\u00f9 le fournisseur n’est pas joignable. Essayez plut\u00f4t de contacter le service le lundi matin d\u00e8s son ouverture ou sur des plages horaires moins denses.<\/p>\n <div class=\"shortcode shortcode--lugia callout callout--success \">\n <p class=\"callout__title\">\n Bon \u00e0 savoir <\/p>\n <p>\n Si vous souhaitez r\u00e9silier Engie par courrier postal, Internet est rempli d’exemple de lettre de r\u00e9siliation. Un mod\u00e8le vous est d’ailleurs propos\u00e9 dans la suite de cet article ! <\/p>\n <\/div>\n\n<h3>Quelle est la d\u00e9marche pour une r\u00e9siliation Engie ?<\/h3>\n<p>Les d\u00e9marches pour une r\u00e9siliation Engie se divisent en trois \u00e9tapes :<\/p>\n<\/p>\n<ol class='shortcode shortcode--lugia list list--steps '>\n<li><strong>Contacter Engie<\/strong> via t\u00e9l\u00e9phone, le site internet ou courrier postal,<\/li>\n<li><strong>Relever votre compteur<\/strong> et le <strong>transmettre<\/strong> au conseiller,<\/li>\n<li>Payer la\u00a0<strong>facture de cl\u00f4ture<\/strong><\/li>\n<\/ol>\n<p>\n<p style=\"text-align: left\">Pour acc\u00e9l\u00e9rer la proc\u00e9dure de r\u00e9siliation, pensez \u00e0 renseigner un maximum d\u2019informations dans votre message (d\u00e9m\u00e9nagement, la date pr\u00e9vue de changement de logement…). Les \u00e9l\u00e9ments n\u00e9cessaires pour r\u00e9silier votre contrat sont :<\/p>\n<ul>\n<li>La <strong>date de cl\u00f4ture<\/strong> effective du contrat<\/li>\n<li>La <strong>r\u00e9f\u00e9rence du compte client<\/strong> concern\u00e9<\/li>\n<li>Le <strong>num\u00e9ro de PDL<\/strong> (point de livraison pour l’\u00e9lectricit\u00e9) ou de <strong>PCE<\/strong> (point de comptage estim\u00e9 pour le gaz)<\/li>\n<li>Un <strong>dernier relev\u00e9 du compteur<\/strong> \u00e9lectrique ou de gaz<\/li>\n<\/ul>\n<p style=\"text-align: left\">\u00c0 compter de la r\u00e9ception de votre demande de r\u00e9siliation, il faut compter environ trente jours pour que le processus soit effectu\u00e9. Engie vous envoie la facture de <a href=\"https:\/\/www.agence-france-electricite.fr\/engie\/contrat\/\">cl\u00f4ture de votre contrat Engie<\/a>. Ce document atteste de la r\u00e9siliation de ce dernier.<\/p>\n<p style=\"text-align: left\"><div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n <div class=\"p\">\u00c0 noter : choisir la date effective de votre r\u00e9siliation de contrat, c’est d\u00e9sormais possible. Pensez \u00e0 le mentionner dans votre courrier.<\/div>\n<\/div><\/p>\n<h3>Quels sont les d\u00e9lais d’une r\u00e9siliation Engie ?<\/h3>\n<p style=\"text-align: left\"><img decoding=\"async\" class=\"lazy-loaded wp-image-18590 size-medium alignright\" title=\"d\u00e9lai r\u00e9siliation engie\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147-300x203.jpg\" alt=\"d\u00e9lai r\u00e9siliation engie\" width=\"300\" height=\"203\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147-300x203.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147-768x519.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147.jpg 900w\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img decoding=\"async\" class=\"wp-image-18590 size-medium alignright\" title=\"d\u00e9lai r\u00e9siliation engie\" src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147-300x203.jpg\" alt=\"d\u00e9lai r\u00e9siliation engie\" width=\"300\" height=\"203\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147-300x203.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147-768x519.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_1126490147.jpg 900w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>Quel est le bon timing pour r\u00e9silier son contrat, et notamment la r\u00e9siliation d’Engie lors d’un d\u00e9m\u00e9nagement ?<\/p>\n<ul style=\"text-align: left\">\n<li><strong>R\u00e9silier une semaine avant le d\u00e9part du logement<\/strong> actuel ; pour avoir de l’\u00e9nergie chez vous jusqu’\u00e0 la fin, vous indiquez votre date effective de d\u00e9m\u00e9nagement.<\/li>\n<li><strong><a href=\"https:\/\/www.agence-france-electricite.fr\/engie\/souscrire\/\">Souscrire un nouveau contrat Engie<\/a><\/strong> ou d’un autre fournisseur en arrivant dans votre nouveau logement tout de suite, et <strong>au plus tard cinq jours<\/strong> apr\u00e8s votre arriv\u00e9e. Vous relevez les compteurs de l’ancien mais aussi du nouveau d\u00e9m\u00e9nagement.<\/li>\n<li>Enfin, vous allez recevoir la <strong>facture de r\u00e9gularisation<\/strong> de votre ancien logement. Votre r\u00e9siliation Engie est finalis\u00e9e.<\/li>\n<\/ul>\n<p style=\"text-align: left\">Contrairement \u00e0 d’autres contrats, les contrats d’\u00e9nerg\u00e9tiques ne sont pas \u00ab\u00a0avec engagement\u00a0\u00bb. Il n’y a donc pas de d\u00e9lai \u00e0 respecter pour effectuer la r\u00e9siliation Engie. Cela se fait quand vous le souhaitez !<\/p>\n<p style=\"text-align: left\"><strong>Vous d\u00e9m\u00e9nagez<\/strong> ? Pensez \u00e0 effectuer votre demande au <strong>moins 15 jours avant votre d\u00e9part<\/strong> du logement, sous peine de ne pas b\u00e9n\u00e9ficier de fourniture en \u00e9nergie le jour de votre emm\u00e9nagement.<\/p>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n Bon \u00e0 savoir <\/p>\n <p>\n Vous n’avez pas besoin de respecter une condition particuli\u00e8re pour effectuer une r\u00e9siliation Engie : que vous d\u00e9m\u00e9nagiez ou non, vous \u00eates tout \u00e0 fait en droit de r\u00e9silier, quel que soit votre fournisseur. <\/p>\n <\/div>\n\n<h3 class=\"_e4b\">Est-il possible de se r\u00e9tracter plut\u00f4t que de r\u00e9silier Engie ?<\/h3>\n<p style=\"text-align: left\">Dans le cadre de la vente \u00e0 distance, vous avez acc\u00e8s au <strong>droit de r\u00e9tractation<\/strong>. Engie ne d\u00e9roge pas plus \u00e0 cette r\u00e8gle que les autres fournisseurs. Vous disposez d’un d\u00e9lai de r\u00e9tractation de <strong>14 jours<\/strong> \u00e0 compter de la signature du contrat. Pass\u00e9 cette date, vous devrez opter pour la r\u00e9siliation et payer les frais engag\u00e9s.<\/p>\n<p style=\"text-align: left\">La r\u00e9tractation vous est possible sous <strong>deux semaines<\/strong>, sans avoir \u00e0 donner de justification.<\/p>\n<p style=\"text-align: left\"> <div class=\"shortcode shortcode--lugia callout callout--danger \">\n <p class=\"callout__title\">\n A noter <\/p>\n <p>\n Une r\u00e9tractation est une proc\u00e9dure diff\u00e9rente d’une r\u00e9siliation. Envoyez le formulaire pr\u00e9vu \u00e0 cet effet qui accompagne votre contrat ou adressez un courrier \u00e0 Engie mentionnant votre droit de r\u00e9tractation.\u00a0 <\/p>\n <\/div>\n<\/p>\n<h2 id=\"les_frais_de_resiliation\">Quels sont les frais de r\u00e9siliation Engie ?<\/h2>\n<h3>Quels sont les frais de r\u00e9siliation Engie pour les particuliers ?<\/h3>\n<p class=\"_e4b\" style=\"text-align: left\">Pour r\u00e9silier votre contrat, vous n’avez aucun frais \u00e0 payer. Vous \u00eates libre de partir \u00e0 tout moment de chez n’importe quel fournisseur, et sans frais. <strong>Tous les contrats d’\u00e9nergie sont sans engagement de dur\u00e9e.<\/strong><\/p>\n<p style=\"text-align: left\">Dans certaines situations, Enedis ou GRDF (les deux gestionnaires du r\u00e9seau fran\u00e7ais) doit intervenir sur un compteur de gaz ou d’\u00e9lectricit\u00e9 pour effectuer la r\u00e9siliation. Dans ce cas, ils peuvent vous facturer. Cela arrive notamment s’ils ont besoin de se d\u00e9placer pour relever le compteur. Mais rassurez-vous, dans la plupart des cas, vous pourrez le faire vous-m\u00eames !<\/p>\n<p style=\"text-align: left\"><div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n <div class=\"p\">En revanche, vous aurez forc\u00e9ment une facture appel\u00e9e <strong>facture de r\u00e9gularisation<\/strong>. Elle vous permet de solder votre compte en payant toute l’\u00e9nergie que vous avez r\u00e9ellement consomm\u00e9e. Ceci ne pourra se faire qu’apr\u00e8s une rel\u00e8ve du compteur.<\/div>\n<\/div><\/p>\n<h3>Quels sont les frais d’une r\u00e9siliation Engie pour les pro ?<\/h3>\n<p style=\"text-align: left\">Les professionnels ne sont pas concern\u00e9s par toutes les informations de r\u00e9siliation mentionn\u00e9es ci-dessus. En effet, \u00e0 contrat diff\u00e9rent, service client diff\u00e9rent !<\/p>\n<p style=\"text-align: left\">Pour r\u00e9silier leur contrat Engie, les abonn\u00e9s \u00e0 Engie pro peuvent :<\/p>\n<ul>\n<li style=\"text-align: left\">Se rendre sur le site <strong>pro.engie.fr<\/strong> pour acc\u00e9der \u00e0 leur espace client.<\/li>\n<li style=\"text-align: left\">Appeler Engie Pro, le num\u00e9ro \u00e0 joindre si vous \u00eates d\u00e9j\u00e0 client est le <strong>09 69 32 55 22 <\/strong>(appel non surtax\u00e9).<\/li>\n<li><span style=\"font-size: 1rem\">Envoyez votre courrier \u00e0 l’adresse ci-dessous :<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center\"><strong>Engie – Service Clients Professionnels<br \/>\n<\/strong><strong>TSA 15702<br \/>\n<\/strong><strong>59783 Lille Cedex 9<\/strong><\/p>\n<p style=\"text-align: left\">De m\u00eame, des frais s’appliqueront pour la r\u00e9siliation du contrat de votre entreprise. Les d\u00e9lais et frais sont indiqu\u00e9s, selon les situations, dans les Conditions g\u00e9n\u00e9rales de vente d’Engie pro.<\/p>\n<p style=\"text-align: left\"> <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n Bon \u00e0 savoir <\/p>\n <p>\n Comme pour r\u00e9silier un contrat Engie particuliers, la r\u00e9siliation Engie pro peut se faire \u00e0 tout moment. <\/p>\n <\/div>\n<\/p>\n<h2 class=\"_e4b\" id=\"contacter_engie\">Comment contacter Engie ? <\/h2>\n<p class=\"_e4b\" style=\"text-align: left\">Le fournisseur met \u00e0 votre disposition de multiples <a href=\"https:\/\/www.agence-france-electricite.fr\/engie\/contact\/\">moyens de contacter Engie<\/a> pour toute autre d\u00e9marche qu’une r\u00e9siliation. Nous vous r\u00e9capitulons ici toutes les solutions de contact en fonction de votre probl\u00e8me.<\/p>\n<h3>Comment contacter Engie par t\u00e9l\u00e9phone ?<\/h3>\n<p>Les diff\u00e9rents num\u00e9ros de t\u00e9l\u00e9phone d’Engie sont d\u00e9di\u00e9 \u00e0 diff\u00e9rentes situations :<\/p>\n<ul>\n<li>Pour joindre le <strong>service client<\/strong>, composez le <strong>09 69 324 324<\/strong>. Ce service est gratuit et joignable du<strong> lundi au samedi de 8h \u00e0 21h.<\/strong><\/li>\n<li>Si vous rencontrez une<strong> urgence<\/strong> ou une coupure \u00e9lectrique, il vous faudra composer le : <strong>09 72 67 50 XX<\/strong>. \u00ab\u00a0XX\u00a0\u00bb repr\u00e9sente votre num\u00e9ro de d\u00e9partement.<\/li>\n<li>Si vous suspectez une fuite de gaz ou sentez une odeur suspecte, composez le<strong> 0 800 473 333\u00a0<\/strong>pour obtenir de l’aide<\/li>\n<\/ul>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n Num\u00e9ros urgence <\/p>\n <p>\n Ces deux num\u00e9ros d’urgence sont joignables tous les jours et 24 h sur 24. <\/p>\n <\/div>\n\n<p><img decoding=\"async\" class=\"lazy-loaded alignleft wp-image-18596 size-medium\" title=\"contacter engie\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097-300x212.jpg\" alt=\"r\u00e9siliation engie\" width=\"300\" height=\"212\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097-300x212.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097-768x542.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097.jpg 900w\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img decoding=\"async\" class=\"alignleft wp-image-18596 size-medium\" title=\"contacter engie\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097-300x212.jpg\" alt=\"r\u00e9siliation engie\" width=\"300\" height=\"212\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097-300x212.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097-768x542.jpg 768w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2019\/01\/shutterstock_610126097.jpg 900w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/p>\n<p style=\"text-align: left\">Pour vos d\u00e9marches par t\u00e9l\u00e9phone, essayez de joindre le service client \u00e0 des plages horaires peu denses ou \u00e9vitez tout simplement le lundi, sauf tr\u00e8s t\u00f4t le matin ou tard le soir.<\/p>\n<p style=\"text-align: left\">Voici la liste de<strong> tous les autres num\u00e9ros d’Engie qui r\u00e9pondent chacun \u00e0 une demande particuli\u00e8re.<\/strong><\/p>\n<ul>\n<li>Pour appeler un conseiller pour l\u2019organisation du d\u00e9m\u00e9nagement, faites le num\u00e9ro : <strong>09 69 36 05 73<\/strong>. Il r\u00e9pond \u00e0 vos questions du lundi au samedi, de 8h \u00e0 21h. L\u2019appel est non surtax\u00e9.<\/li>\n<li>Pour poser votre question \u00e0 un conseiller en \u00e9conomies d\u2019\u00e9nergie au <strong>09 69 32 34 35<\/strong>. L\u2019appel \u00e0 ce num\u00e9ro est non surtax\u00e9.<\/li>\n<li>Demandez conseil \u00e0 un conseiller pour le tarif sp\u00e9cial de solidarit\u00e9 gaz (TSS). Le num\u00e9ro est le suivant : <strong>0 800 333 124.<\/strong> L\u2019appel est gratuit depuis un poste fixe.<\/li>\n<li>Pour en savoir plus sur pour le ch\u00e8que \u00e9nergie qui a remplac\u00e9 le tarif de premi\u00e8re n\u00e9cessit\u00e9 (TPN), le num\u00e9ro \u00e0 joindre est le <strong>0 800 333 123<\/strong>.<\/li>\n<\/ul>\n<h3 style=\"text-align: left\">Comment joindre Engie sur le net ?<\/h3>\n<p style=\"text-align: left\">Vous pouvez \u00e9galement faire vos d\u00e9marches en ligne. Engie reste accessible \u00e0 toute personne disposant d’un ordinateur, d’une tablette ou d’un smartphone gr\u00e2ce \u00e0 l’espace client en ligne.<\/p>\n<p style=\"text-align: left\">L’adresse de l’<strong>espace client Engie<\/strong> est :<strong> particuliers.engie.fr\/login-page.html<\/strong><\/p>\n<p style=\"text-align: left\">Enti\u00e8rement d\u00e9di\u00e9 \u00e0 ses clients, il a l\u2019avantage d’\u00eatre accessible 7 jours sur 7 ainsi que 24 heures sur 24 en plus d’\u00eatre enti\u00e8rement s\u00e9curis\u00e9.<\/p>\n<p style=\"text-align: left\">Par contre, il ne vous sera pas possible d’envoyer un mail \u00e0 Engie. En effet, le fournisseur ne met pas \u00e0 disposition de ses clients une adresse email. Il vous faudra passer par le formulaire de contact disponible sur le site officiel d’Engie en pr\u00e9cisant votre requ\u00eate.<\/p>\n<h3>Comment envoyer un courrier \u00e0 Engie par voie postale ?<\/h3>\n<p style=\"text-align: left\">Vous \u00eates un particulier ? Envoyez votre demande \u00e0 l’adresse postale suivante :<\/p>\n<p style=\"text-align: center\"><strong>Engie – Service Clients Particuliers<br \/>\n<\/strong><strong>TSA 92104<br \/>\n<\/strong><strong>76934 Rouen Cedex 09<\/strong><\/p>\n<p>\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-opened \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n Optez pour un autre fournisseur d’\u00e9nergie et faites des \u00e9conomies avec papernest ! <\/p>\n <a href=\"\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--call\">\n <svg class=\"phone-svg\">\n <use href=\"#phone\" \/>\n <\/svg>\n <span class=\"override\" >\n 09 77 40 06 64 <\/span>\n <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-opened\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-closed \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n <\/span><span style=\"font-size: 1rem\">Optez pour un autre fournisseur d’\u00e9nergie et faites des \u00e9conomies avec papernest ! <\/p>\n <a href=\"https:\/\/app.papernest.com\/onboarding?anonymous=true&destination=energy&account.additional_data.energy_intent=subscription&segment=energy&pole=SEO&source=metasites&source2=11&goal=acquisition\" title=\"Cliquez ici !\"\n target=\"_blank\" rel=\"nofollow\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--app\">\n <svg class=\"computer-svg\">\n <use href=\"#computer\" \/>\n <\/svg>\n\n Cliquez ici ! <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-closed\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service Gratuit - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n<\/span><\/p>\n<h2 id=\"changer_de_fournisseur\">R\u00e9siliation Engie : Comment changer de fournisseur de gaz ou d’\u00e9lectricit\u00e9 ?<\/h2>\n<h3>Comment r\u00e9silier Engie pour EDF ?<\/h3>\n<p style=\"text-align: left\">Il est possible que vous souhaitiez <strong>passer chez EDF pour votre contrat de gaz ou d’\u00e9lectricit\u00e9<\/strong>. Dans ce cas, vous n’aurez qu’\u00e0 appeler directement EDF au<strong> 09 69 32 15 15<\/strong> (du lundi au samedi, 8h-20h) et leur faire part de votre souhait de souscrire un contrat chez eux. Et pour faciliter vos d\u00e9marches, voici les meilleures plages horaires pour joindre le service client d’EDF.<\/p>\n<p><strong>Les meilleures plages horaires pour \u00e9viter l’attente au service client EDF <\/strong><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table dir=\"ltr\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<colgroup>\n<col width=\"161\" \/>\n<col width=\"107\" \/>\n<col width=\"109\" \/>\n<col width=\"107\" \/>\n<col width=\"100\" \/>\n<col width=\"100\" \/>\n<col width=\"100\" \/><\/colgroup>\n<tbody>\n<tr>\n<td>Horaires<\/td>\n<td>Lundi<\/td>\n<td>Mardi<\/td>\n<td>Mercredi<\/td>\n<td>Jeudi<\/td>\n<td>Vendredi<\/td>\n<td>Samedi<\/td>\n<\/tr>\n<tr>\n<td>8h-10h<\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<\/tr>\n<tr>\n<td>10h-13h<\/td>\n<td><span style=\"color: #ff0000\">A \u00e9viter<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<\/tr>\n<tr>\n<td>13h-14h30<\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<\/tr>\n<tr>\n<td>14h30-16h30<\/td>\n<td><span style=\"color: #ff0000\">A \u00e9viter<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gie<\/span>r<\/td>\n<\/tr>\n<tr>\n<td>16h30-20h<\/td>\n<td><span style=\"color: #ff9900\">Moyen<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<td><span style=\"color: #339966\">A privil\u00e9gier<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p><strong>Si vous n’\u00eates pas satisfaits d’EDF<\/strong> et que vous voulez demander la r\u00e9siliation de votre contrat, la proc\u00e9dure sera sensiblement la m\u00eame que pour Engie : il faudra joindre le service client.<\/p>\n<div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n <div class=\"p\">Depuis l’ouverture du march\u00e9 \u00e0 la concurrence en 2007, <strong>EDF est aussi un fournisseur de gaz.<\/strong> En termes d’\u00e9lectricit\u00e9, EDF propose trois offres : le Tarif Bleu, Digiwatt et Vert \u00e9lectrique.<\/div>\n<\/div>\n<h3>Comment r\u00e9silier Engie pour souscrire chez fournisseur alternatif d’\u00e9nergie ?<\/h3>\n<p style=\"text-align: left\"><strong>Engie et EDF ne sont pas les seuls cas de figure \u00e0 envisager quand vous voulez changer de fournisseur.<\/strong> Tous deux sont tr\u00e8s ancr\u00e9s dans l’esprit des Fran\u00e7ais mais il en existe des dizaines d’autres. Ils se sont lanc\u00e9s progressivement depuis l’ouverture du march\u00e9 \u00e0 la concurrence, achev\u00e9e en 2007.<\/p>\n<p style=\"text-align: left\">Que ce soit Direct Energie, Eni, ou encore Total Spring…<strong> Vous avez le choix<\/strong> ! Passons en revue les offres en \u00e9lectricit\u00e9 des principaux fournisseurs.<\/p>\n<p style=\"text-align: left\">Comme vous pouvez le constater, Direct \u00c9nergie poss\u00e8de des offres qui garantissent un prix inf\u00e9rieur au Tarif r\u00e9glement\u00e9 de vente de l’\u00e9nergie.<\/p>\n<p style=\"text-align: left\">Pour les <a href=\"https:\/\/www.agence-france-electricite.fr\/engie\/tarif\/\">tarifs Engie<\/a> de gaz, il faut prendre en compte la classe de consommation (selon l’utilisation que vous en faites : seulement pour la cuisson, ou pour le chauffage…) pour comparer les fournisseurs, comme le montre ce tableau.<\/p>\n <div class=\"table-container\">\n <div class=\"table-container__wrapper\">\n <table>\n <!-- CAPTION -->\n <caption>\n <strong>\n Prix du kWh en fonction de la plage de consommation chez une s\u00e9lection de fournisseurs (zone 1, d\u00e9cembre 2024) <\/strong>\n <\/caption>\n <!-- HEAD -->\n <thead>\n <tr>\n <th>Fournisseur<\/th><th>Offre<\/th><th>Base<\/th><th>B0<\/th><th>B1<\/th><th>B2i<\/th> <\/tr>\n <\/thead>\n <!-- BODY -->\n <tbody><tr><td><img class=\"lazy-loaded alignnone size-full wp-image-208960\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2021\/08\/logo-rectangle-small-without-background-engie.png\" width=\"90\" height=\"48\" title=\"engie logo\" alt=\"engie logo\" \/><noscript><img class=\"alignnone size-full wp-image-208960\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2021\/08\/logo-rectangle-small-without-background-engie.png\" width=\"90\" height=\"48\" title=\"engie logo\" alt=\"engie logo\" \/><\/noscript><\/td><td>Gaz Adapt 1 an<\/td><td>0,1383 \u20ac<\/td><td>0,1383 \u20ac<\/td><td>0,1051 \u20ac<\/td><td>0,1090 \u20ac<\/td><\/tr><tr><td><img class=\"lazy-loaded alignnone wp-image-208961 size-full\" title=\"eni logo\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2024\/11\/logo_plenitude.png\" alt=\"eni logo\" style=\"width: 70px; height: auto;\" \/><noscript><img class=\"alignnone wp-image-208961 size-full\" title=\"eni logo\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2024\/11\/logo_plenitude.png\" alt=\"eni logo\" style=\"width: 70px; height: auto;\" \/><\/noscript><\/td><td>Plenifix Gaz<\/td><td>0,1372 \u20ac<\/td><td>0,1372 \u20ac<\/td><td>0,1088 \u20ac<\/td><td>0,1088 \u20ac<\/td><\/tr><tr><td><img class=\"lazy-loaded alignnone size-full wp-image-208937\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2021\/08\/logo-rectangle-small-without-background-totalenergies.png\" width=\"90\" height=\"48\" title=\"totalenergies logo\" alt=\"totalenergies logo\" \/><noscript><img class=\"alignnone size-full wp-image-208937\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2021\/08\/logo-rectangle-small-without-background-totalenergies.png\" width=\"90\" height=\"48\" title=\"totalenergies logo\" alt=\"totalenergies logo\" \/><\/noscript><\/td><td>Offre Verte Fixe Gaz<\/td><td>0,1482 \u20ac<\/td><td>$NRJ_DIRECT_offre_gaz_3_b0_kWh_zone1$<\/td><td>$NRJ_DIRECT_offre_gaz_3_b1_kWh_zone1$<\/td><td>0,1113 \u20ac<\/td><\/tr><tr><td><img class=\"lazy-loaded\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2022\/12\/ekwateur_logo.png\" alt=\"ekwateur\" style=\"width: 100px; height: auto;\"><noscript><img src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2022\/12\/ekwateur_logo.png\" alt=\"ekwateur\" style=\"width: 100px; height: auto;\"><\/noscript><\/td><td>Offre gaz vert classique<\/td><td>0,1360 \u20ac<\/td><td>0,1360 \u20ac<\/td><td>0,1012 \u20ac<\/td><td>0,1012 \u20ac<\/td><\/tr><\/tbody>\n <\/table>\n <div class='information'><p class='p--info'><span class='information__text'>Annonce - S\u00e9lection non exhaustive d'offres fournisseurs class\u00e9es par ordre alphab\u00e9tique parmi 3 fournisseurs partenaires (Engie, Eni, TotalEnergies) pr\u00e9sent\u00e9s en premier et 1 fournisseurs non partenaires (ekWateur). R\u00e9f\u00e9rencement gratuit. En savoir plus <a href=\"https:\/\/www.agence-france-electricite.fr\/methodologie-classement\/\">ici<\/a><\/span><span class='information__icon'><\/span><\/p><\/div> <\/div>\n <\/div>\n\n<p style=\"text-align: left\">Comme vous pouvez donc le constater, Plan\u00e8te OUI est un choix plus \u00e9conomique pour des classes de consommation comprises entre 1 et 6 MWh (soit 1000 \u00e0 6000 kWh). Il faut ajouter \u00e0 ces tarifs le prix de l’abonnement au gaz.<\/p>\n<p style=\"text-align: left\">Bien s\u00fbr, la liste des fournisseurs alternatifs est bien plus longue que celle pr\u00e9sent\u00e9e ici : CDiscount, Mint Energie, Enercoop, Vattenfall, Pl\u00fcm… Rendez-vous sur les sites de ces fournisseurs pour d\u00e9couvrir leurs offres d’\u00e9lectricit\u00e9 et de gaz.<\/p>\n<h2 id=\"lettre_de_resiliation_engie\">Mod\u00e8le d’une lettre de r\u00e9siliation Engie <\/h2>\n<p>Le courrier postal est la d\u00e9marche ad\u00e9quate si vous souhaitez avoir une trace \u00e9crite de votre r\u00e9siliation Engie. Pour faciliter cette t\u00e2che, voici un mod\u00e8le de lettre de r\u00e9siliation que vous pouvez adresser au service de r\u00e9siliation Engie. <img decoding=\"async\" class=\"lazy-loaded alignnone size-full wp-image-3809\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/lettre-de-r\u00e9siliation-engie.png\" alt=\"lettre de r\u00e9siliation engie\" width=\"753\" height=\"707\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/lettre-de-r\u00e9siliation-engie.png 753w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/lettre-de-r\u00e9siliation-engie-300x282.png 300w\" data-lazy-sizes=\"(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-3809\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/lettre-de-r\u00e9siliation-engie.png\" alt=\"lettre de r\u00e9siliation engie\" width=\"753\" height=\"707\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/lettre-de-r\u00e9siliation-engie.png 753w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2017\/12\/lettre-de-r\u00e9siliation-engie-300x282.png 300w\" sizes=\"(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/noscript><\/p>\n<p><span style=\"font-weight: 400\">\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-opened \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n Optez pour un autre fournisseur d’\u00e9nergie et faites des \u00e9conomies avec papernest ! <\/p>\n <a href=\"\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--call\">\n <svg class=\"phone-svg\">\n <use href=\"#phone\" \/>\n <\/svg>\n <span class=\"override\" >\n 09 77 40 06 64 <\/span>\n <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-opened\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-closed \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n <\/span><span style=\"font-size: 1rem\">Optez pour un autre fournisseur d’\u00e9nergie et faites des \u00e9conomies avec papernest ! <\/p>\n <a href=\"https:\/\/app.papernest.com\/onboarding?anonymous=true&destination=energy&account.additional_data.energy_intent=subscription&segment=energy&pole=SEO&source=metasites&source2=11&goal=acquisition\" title=\"Cliquez ici !\"\n target=\"_blank\" rel=\"nofollow\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--app\">\n <svg class=\"computer-svg\">\n <use href=\"#computer\" \/>\n <\/svg>\n\n Cliquez ici ! <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-closed\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service Gratuit - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n<\/span><\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Comment r\u00e9silier son contrat Engie ? Pour proc\u00e9der \u00e0 la r\u00e9siliation de votre contrat chez Engie, trois choix s’offrent \u00e0 vous : Le t\u00e9l\u00e9phone, en joignant le service client d’Engie : 09 69 39 99 93 (non surtax\u00e9, disponible du lundi au samedi de 8h \u00e0 21h) ; Internet, sur le site particuliers.engie.fr (non accessible … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/providers-sentence\/compliance_nrj-ms-2_offers\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « compliance_nrj-ms-2_offers »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":50677,"parent":229,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9siliation Engie 2024 : Guide des proc\u00e9dures, frais, d\u00e9lais<\/title>\n<meta name=\"description\" content=\"Comment r\u00e9silier un contrat Engie ? 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se passe la r\u00e9siliation d\u2019Engie suite \u00e0 un d\u00e9c\u00e8s ?","Pourquoi faire l\u2019entretien de la chaudi\u00e8re de gaz ?","Le tarif r\u00e9glement\u00e9 du gaz, qu\u2019est ce que c\u2019est ?","Comment supprimer son Espace client Engie ?","Quand faut-il r\u00e9silier son contrat Engie ?"],"papernest-faq-answers":["<p>En cas de d\u00e9c\u00e8s d\u2019un proche, on peut \u00eatre d\u00e9muni et ne pas savoir quoi faire pour prendre en charge ses contrats. Engie n\u2019est pas en reste et doit prendre en compte le d\u00e9c\u00e8s de cette personne. Ainsi, dans les 15 jours suivant l\u2019\u00e9v\u00e9nement, vous devez adresser une lettre de r\u00e9siliation \u00e0 Engie pour faire part du d\u00e9c\u00e8s. Vous trouverez le mod\u00e8le sur cette\u00a0<a href=\"https:\/\/particuliers.engie.fr\/demenagement\/conseils\/contrat-energie\/resiliaton-electricite-deces.html\">page<\/a>\u00a0du site d\u2019Engie.<\/p>\n","<p>Une fois par an, vous devez proc\u00e9der \u00e0 l\u2019entretien de votre chaudi\u00e8re, par un professionnel qualifi\u00e9. Cette op\u00e9ration co\u00fbte entre 75\u20ac et 180\u20ac. Ce rendez-vous est \u00e0 faire pour votre s\u00e9curit\u00e9, pour respecter l\u2019obligation l\u00e9gale d\u2019entretien mais aussi pour faire durer votre chaudi\u00e8re.<\/p>\n<p>Avec l\u2019offre Engie Home Services, vous b\u00e9n\u00e9ficiez d\u2019un entretien de chaudi\u00e8re pour 9.95\u20ac par mois. En plus de cette r\u00e9duction de tarifs, c\u2019est l\u2019assurance d\u2019avoir des techniciens proches de chez vous partout en France; de b\u00e9n\u00e9ficier d\u2019une expertise de 50 ans dans l\u2019entretien de chaudi\u00e8re et d\u2019avoir affaire \u00e0 des experts qualifi\u00e9s RGE (Reconnu Garant de l\u2019Environnement).<\/p>\n<p>Pour obtenir un devis pour l\u2019entretien de votre chaudi\u00e8re, vous pouvez effectuer votre demande en ligne directement sur le site d\u2019Engie. Vous recevrez par la suite les coordonn\u00e9es des installateurs chauffagistes par e-mail et pourrez enfin choisir un professionnel selon les avis clients.<\/p>\n<p>La r\u00e9siliation d\u2019Engie Home services se fait sous certaines conditions.\u00a0<strong>Vous disposez d\u2019un d\u00e9lai de 14 jours apr\u00e8s souscription<\/strong>\u00a0pour vous r\u00e9tracter.<\/p>\n","<p>Votre Tarif R\u00e9glement\u00e9 est fix\u00e9 par les pouvoirs publics et peut \u00e9voluer chaque mois, sous demande de la Commission de R\u00e9gulation de l\u2019Energie. Il va cependant dispara\u00eetre en 2023. Suite \u00e0 la loi Energie Climat promulgu\u00e9e en 2019, il n\u2019est plus possible de souscrire \u00e0 un contrat au tarif r\u00e9glement\u00e9 du gaz.<\/p>\n","<p>D\u2019apr\u00e8s les conditions g\u00e9n\u00e9rales de vente, vous avez encore acc\u00e8s aux informations vous concernant m\u00eame apr\u00e8s r\u00e9siliation de votre contrat. Sachez qu\u2019Engie ne fait pas usage de vos donn\u00e9es personnelles, et que vous ne pourrez plus vous connecter \u00e0 votre espace client en ligne Engie une fois que vous ne serez plus client.<\/p>\n","<p>La r\u00e9siliation de votre contrat Engie est une \u00e9tape indispensable lors d'un <strong>d\u00e9m\u00e9nagement<\/strong>. Le contrat souscrit est li\u00e9 au compteur et \u00e0 l'adresse de votre logement, et non \u00e0 vous. Il ne vous suit pas lorsque vous d\u00e9m\u00e9nagez. Il faut r\u00e9silier votre contrat Engie dans votre ancien logement pour en souscrire un nouveau dans votre nouveau logement.<\/p>\n<p>La r\u00e9siliation Engie est \u00e9galement n\u00e9cessaire si vous souhaitez changer de fournisseur d'\u00e9lectricit\u00e9 ou de gaz. En revanche, cette \u00e9tape est souvent prise en compte par votre nouveau fournisseur d'\u00e9nergie.<\/p>\n<p><strong>Pour aller plus loin : <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/abonnement\/\">D\u00e9marrer un abonnement<\/a> chez Engie<\/li>\n<li>Quelles sont les <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/vert\/\">offres d'\u00e9lectricit\u00e9 verte Engie<\/a> ?<\/li>\n<\/ul>\n"]},"_links":{"self":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/2945"}],"collection":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/users\/1216"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/comments?post=2945"}],"version-history":[{"count":97,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/2945\/revisions"}],"predecessor-version":[{"id":77277,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/2945\/revisions\/77277"}],"up":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/229"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media\/50677"}],"wp:attachment":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media?parent=2945"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/tags?post=2945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}