{"id":1850,"date":"2017-11-24T15:54:44","date_gmt":"2017-11-24T14:54:44","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=1850"},"modified":"2024-06-27T10:19:58","modified_gmt":"2024-06-27T08:19:58","slug":"en-ligne","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/total-spring\/contact\/en-ligne\/","title":{"rendered":"Contacter Total Spring en ligne"},"content":{"rendered":"<p><br \/>\n<br \/>\n<br \/>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n 28\/05\/2021 <\/p>\n <p>\n Total Direct \u00c9nergie fait peau neuve : <a href=\"https:\/\/www.agence-france-electricite.fr\/actualites\/total-direct-energie-devient-totalenergies\/\">appelez-le d\u00e9sormais TotalEnergies<\/a> ! <\/p>\n <\/div>\n<\/p>\n <div class=\"shortcode shortcode--lugia callout callout--info \">\n <p class=\"callout__title\">\n Total Spring devient Total Direct \u00c9nergie <\/p>\n <p>\n En avril 2018 le groupe Total annonce que sa fili\u00e8re Total Spring vient de racheter Direct \u00c9nergie et devient Total Direct \u00c9nergie. <\/p>\n <\/div>\n\n<p style=\"text-align: left\"><div class=\"intro shortcode shortcode--lugia shortcode-intro \">\n\t<p class=\"p--intro\">\n\t\t<span class=\"intro__title\"><\/span>\n\t\t<span class=\"intro__text\"> Total Spring fait son entr\u00e9e sur le march\u00e9 depuis automne 2017. Le march\u00e9 de l’\u00e9nergie s’\u00e9tant ouvert, les fournisseurs historiques ont d\u00fb faire de la place aux fournisseurs alternatifs. Ainsi, Total Spring qui a rachet\u00e9 Total Spring (ex-Lampiris), propose d\u00e9sormais des offres d’\u00e9lectricit\u00e9 et de gaz. <\/span>\n\t<\/p>\n<\/div><\/p>\n<h2 id=\"contact_total_spring\">Quels moyens pour contacter Total Spring ? <\/h2>\n<p>Vous n’avez pas le temps de lire l’article mais vous voulez savoir comment contacter le fournisseur Total Spring ? Pas de panique ! Vous trouverez ci-dessous un r\u00e9capitulatif des diff\u00e9rentes mani\u00e8res de contacter le fournisseur.<\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<caption style=\"text-align: left\"><strong>R\u00e9capitulatif : comment contacter Total Spring ?<\/strong><\/caption>\n<tbody>\n<tr>\n<td><strong>Par t\u00e9l\u00e9phone<\/strong><\/td>\n<td>Composer le <strong>09 70 80 69 69<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par mail<\/strong><\/td>\n<td>Envoyer \u00e0 <strong>service.client@total-directenergie.com<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Par courrier<\/strong><\/td>\n<td>Envoyer un courrier \u00e0 l’adresse suivante : <strong>Total Direct Energie – Service Clients<br \/>\nTSA 21519<br \/>\n75901 Paris CEDEX 15<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<h2 style=\"text-align: left\" id=\"qui_est_total_spring\">Qui est Total Spring ?<\/h2>\n<p style=\"text-align: left\">Commen\u00e7ons par le commencement : Total Spring (ex-Lampiris). Ce fournisseur et producteur belge, d’\u00e9lectricit\u00e9 verte et de gaz naturel, <a href=\"https:\/\/www.lalibre.be\/economie\/entreprises-startup\/le-rachat-de-lampiris-par-total-a-ete-finalise-57f5d252cd70871fc426671f\/\">a \u00e9t\u00e9 rachet\u00e9<\/a> (pour 180 millions d’euros) par le g\u00e9ant p\u00e9trolier Total en 2016. Pourquoi ? Pour s’affirmer en tant que fournisseur d’\u00e9nergies renouvelables. Comment ?<\/p>\n<p style=\"text-align: left\">Tout d’abord, gr\u00e2ce \u00e0 son nouveau nom Total Spring qui signifie printemps en fran\u00e7ais. Un message net, pr\u00e9cis pour contre balancer avec son activit\u00e9 p\u00e9troli\u00e8re, en s’affirmant dans son engagement environnemental.<\/p>\n<p style=\"text-align: left\">Avec cette nouvelle identit\u00e9, Total Spring veut faire de l’ombre aux fournisseurs historiques d’\u00e9lectricit\u00e9 et de gaz, EDF et Engie. Ainsi, le fournisseur alternatif veut grimper rapidement les \u00e9chelons, en concurren\u00e7ant, dans un premier temps, les autres fournisseurs alternatifs (ENI, Direct Energie…)<\/p>\n<p style=\"text-align: left\">Dans une d\u00e9marche \u00e9co-responsable, Total Spring s’est invit\u00e9 sur le march\u00e9 des \u00e9nergies renouvelables au moment o\u00f9 les Fran\u00e7ais sont tr\u00e8s concern\u00e9s par ce sujet. Ainsi, il propose de l’\u00e9lectricit\u00e9 verte.<\/p>\n<p style=\"text-align: left\">Comment cela fonctionne ? En r\u00e9alit\u00e9, il est impossible de suivre le transport des \u00e9nergies vertes, qui se m\u00e9langent avec d’autres sources, comme par exemple le nucl\u00e9aire. Ainsi, selon un \u00ab\u00a0principe d’\u00e9quivalence\u00a0\u00bb, Total Spring doit injecter la m\u00eame quantit\u00e9 d’\u00e9nergie renouvelable dans le r\u00e9seau d’\u00e9lectricit\u00e9, que ce que ses clients ont consomm\u00e9. Tout cela est contr\u00f4l\u00e9 par la soci\u00e9t\u00e9 Powernext gr\u00e2ce au Garantie d’Origine qui certifie l’utilisation des \u00e9nergies renouvelables et donc la bonne foi du fournisseur d’\u00e9nergie.<\/p>\n<h2 style=\"text-align: left\" id=\"contacter_total_spring_en_ligne\">Contacter Total Spring en ligne<\/h2>\n<h3 style=\"text-align: left\">Contacter Total Spring par e-mail<\/h3>\n<p style=\"text-align: left\">Il existe deux fa\u00e7ons de <a href=\"https:\/\/www.agence-france-electricite.fr\/total-spring\/contact\/\">prendre contact avec Total Spring<\/a> via l’e-mail :<\/p>\n<ul style=\"text-align: left\">\n<li>Il n’y a pas vraiment d’adresse e-mail Total Spring, m\u00eame si ce dernier l’appelle ainsi. En effet, ce fournisseur d’\u00e9nergie et de gaz a mis en place un\u00a0formulaire de contact,\u00a0qui permet aux consommateurs d’envoyer leur requ\u00eate. Cette derni\u00e8re sera ainsi trait\u00e9e par le <a href=\"https:\/\/www.agence-france-electricite.fr\/total-spring\/contact\/service-client\/\">service client<\/a> Total Spring.<\/li>\n<li>Les clients de Total Spring peuvent \u00e9galement entrer en contact avec leur fournisseur via leur espace client (ex : Total Spring (ex-Lampiris) Espace Client). Deux espaces clients sont donc disponibles : pour les professionnels et pour les particuliers. Afin de vous y inscrire, il vous faudra remplir les informations demand\u00e9es, ajouter un RIB si vous souhaitez passer par le pr\u00e9l\u00e8vement automatique. Pour les professionnels, vous devrez ajouter votre n\u00b0 de Siret et votre code APE. Une fois que vous avez rempli cela, vous pourrez alors acc\u00e9der \u00e0 votre espace client qui sera votre compte Total Spring. Par la suite, vous aurez acc\u00e8s \u00e0 :<\/li>\n<\/ul>\n<ol style=\"text-align: left\">\n<li>Votre souscription de contrat<\/li>\n<li>T\u00e9l\u00e9charger vos factures que vous pourrez payer en ligne (Total Spring, ex Total Spring (ex-Lampiris), propose de consulter et de r\u00e9gulariser vos factures en ligne).<\/li>\n<li>Vous aurez \u00e9galement la possibilit\u00e9 de souscrire \u00e0 une autre offre, si vous en trouvez une qui vous correspond plus.<\/li>\n<li>Total Spring qui a rachet\u00e9 Total Spring (ex-Lampiris), propose de transf\u00e9rer votre relev\u00e9 de compteur via votre espace client.<\/li>\n<\/ol>\n<h3 style=\"text-align: left\">Le chat Total Spring<\/h3>\n<p style=\"text-align: left\">Autrement, il existe une solution plus directe pour communiquer avec votre fournisseur d’\u00e9nergie Total Spring : le chat. Vous pourrez le retrouver sur le site internet et \u00eatre mis directement en relation avec le Service Client, du lundi au samedi de 9H \u00e0 19H.<\/p>\n<h3 style=\"text-align: left\">Contacter Total Spring via les r\u00e9seaux sociaux<\/h3>\n<p style=\"text-align: left\">Pour finir, afin de contacter votre fournisseur d’\u00e9nergie Total Spring, en ligne, vous pourrez d\u00e9sormais le faire sur les r\u00e9seaux sociaux : Facebook et Twitter.<\/p>\n<ul style=\"text-align: left\">\n<li>Facebook : vous pouvez vous rendre sur la page de votre fournisseur Total Spring<\/li>\n<li>Twwiter : Total Sprinf est accessible \u00e9galement sur cette plateforme, soit sous le nom de Total Spring (ex-Lampiris)FR, soit sous Totalspring.<\/li>\n<\/ul>\n<h2 style=\"text-align: left\" id=\"contacter_total_spring_telephone_courrier_adresse\">Contacter Total Spring : t\u00e9l\u00e9phone, courrier, adresse<\/h2>\n<h3 style=\"text-align: left\">\u00a0Contacter Total Spring par t\u00e9l\u00e9phone<\/h3>\n<p style=\"text-align: left\">Vous pouvez \u00e9galement joindre votre fournisseur d’\u00e9nergie Total Spring, par <a href=\"https:\/\/www.agence-france-electricite.fr\/total-spring\/contact\/telephone\/\">t\u00e9l\u00e9phone<\/a>. Pour cela, vous avez deux options :<\/p>\n<ul style=\"text-align: left\">\n<li>Pour les particuliers, vous pouvez contacter le service client au 09.70.25.02.50<\/li>\n<li>Pour les professionnels, privil\u00e9giez le 09.70.25.12.51<\/li>\n<\/ul>\n<p style=\"text-align: left\">A savoir : pour ces deux num\u00e9ros, c’est le prix d’un appel local et un conseiller vous r\u00e9pondra du lundi au vendredi de 9h \u00e0 19h.<\/p>\n<h3 style=\"text-align: left\">Adresse de Total Spring<\/h3>\n<p style=\"text-align: left\">Si Total Spring (ex-Lampiris) a chang\u00e9 pour devenir Total Spring, l’adresse du si\u00e8ge social est rest\u00e9e la m\u00eame :<\/p>\n<p style=\"text-align: left\">Total Spring, 48 rue de Provence, 75009 Paris<\/p>\n<p style=\"text-align: left\">En revanche, pour envoyer un courrier non pas au si\u00e8ge social, mais au Service Client, l’adresse n’est pas la m\u00eame :<\/p>\n<p style=\"text-align: left\">Total Spring Service Client<strong> –\u00a0<\/strong>TSA 20039 – 75437 Paris Cedex 09<\/p>\n<p style=\"text-align: left\">\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-opened \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n Vous souhaitez de l’aide pour souscrire aupr\u00e8s d’un fournisseur alternatif ? Vous voulez plus d’informations ? papernest r\u00e9pondra \u00e0 toutes vos questions <\/p>\n <a data-odi=\"0970252176\" href=\"tel:0970252176\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--call\">\n <svg class=\"phone-svg\">\n <use href=\"#phone\" \/>\n <\/svg>\n <span class=\"override\" data-ws>\n 09 70 25 21 76 <\/span>\n <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-opened\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-closed \"\n >\n <div class=\"cta-block-single__container\">\n <div class=\"cta-block-single__description\">\n <p class=\"h3 cta-block-single__title\">\n <\/p>\n <div>\n <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n <\/div>\n <\/div>\n\n <div class=\"cta-block-single__content\">\n <p class=\"h3 cta-block-single__text\">\n Vous souhaitez de l’aide pour souscrire aupr\u00e8s d’un fournisseur alternatif ? Vous voulez plus d’informations ? papernest r\u00e9pondra \u00e0 toutes vos questions <\/p>\n <a href=\"https:\/\/app.papernest.com\/onboarding?linkGenerator=1&energy.energy_type=GazElec&anonymous=true&destination=energy&account.additional_data.energy_intent=comparison&segment=energy&pole=SEO&source=metasites&source2=1&goal=acquisition&medium=cta-secondary\" title=\"Souscrivez en ligne\"\n target=\"_blank\" rel=\"nofollow\"\n class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--app\">\n <svg class=\"computer-svg\">\n <use href=\"#computer\" \/>\n <\/svg>\n\n Souscrivez en ligne <\/a>\n \n <p class=\"p--small cta-block-single__compliance\">\n <\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"shortcode--status show-call-closed\">\n <div class=\"information information__cta-block-single\">\n <p class=\"p--info\">\n <span class=\"information__text\">\n Service Gratuit - Annonce <\/span>\n <span class=\"information__icon\"><\/span>\n <\/p>\n <\/div>\n <\/div>\n<\/p>\n<h2 style=\"text-align: left\" id=\"faq\">Foire aux questions <\/h2>\n<h3 style=\"text-align: left\">Quel est le num\u00e9ro d’urgence de Total Spring (ex-Lampiris), rachet\u00e9 par Total Spring ?<\/h3>\n<ul style=\"text-align: left\">\n<li>Vous rencontrez une difficult\u00e9 urgente de type : coupure de courant, dans ces l\u00e0, il vous faudra appeler le gestionnaire de r\u00e9seau Enedis (pour l’\u00e9lectricit\u00e9). Ce sera lui qui g\u00e9rera ce genre de probl\u00e8me et non Total Spring, qui est votre fournisseur d’\u00e9nergie<\/li>\n<li>Vous avez une fuite de gaz, ou une forte odeur de gaz dans votre logement, dans ces cas-l\u00e0 vous devrez appeler GrDF (pour le gaz).<\/li>\n<li>Vous avez un fusible qui a saut\u00e9, ou le panneau \u00e9lectrique qui ne fonctionne plus correctement, dans ces cas-l\u00e0, contactez un \u00e9lectricien.<\/li>\n<\/ul>\n<h3 style=\"text-align: left\">Peut-on payer via le site de Total Spring (ex-Lampiris) (Total Spring) par paiement CB ?<\/h3>\n<p style=\"text-align: left\">Si vous n’avez pas choisi le pr\u00e9l\u00e8vement automatique pour payer vos factures, vous pourrez payer vos mensualit\u00e9s par virement (via votre carte bancaire). Si vous choisissez cette option, vous devrez faire cette manipulation \u00e0 chaque \u00e9ch\u00e9ance.<\/p>\n<h3 style=\"text-align: left\">Quelles sont les offres de gaz de Total Spring (ex-Lampiris) (Total Spring), ainsi que leurs offres d’\u00e9lectricit\u00e9 ?<\/h3>\n<p style=\"text-align: left\">Concernant les offres de gaz Total Spring, le fournisseur d’\u00e9nergie en propose trois, bas\u00e9es sur le gaz naturel. Total Spring fonctionne comme les autres fournisseurs, c’est-\u00e0-dire que vous pouvez r\u00e9silier votre contrat \u00e0 tout moment, et sans motif pr\u00e9cis.<\/p>\n<ul style=\"text-align: left\">\n<li>Total Spring gaz fixe : les consommateurs b\u00e9n\u00e9ficieront d’un prix fixe. C’est-\u00e0-dire que m\u00eame si, sur le march\u00e9 du gaz les prix augmentent ou diminuent, vos tarifs ne bougeront pas. De plus, le client pourra avoir 10% de r\u00e9duction sur le prix du kWh par rapport au tarif r\u00e9glement\u00e9, pendant 1 an.<\/li>\n<li>Total Spring gaz index\u00e9 : cette offre est l’inverse de la premi\u00e8re dans le sens o\u00f9 l’offre est index\u00e9e. Cela signifie, que votre tarif de gaz pourra varier en fonction du march\u00e9 du gaz fran\u00e7ais. Vous b\u00e9n\u00e9ficierez \u00e9galement de 10 % de r\u00e9duction sur le prix du kWh par rapport au tarif r\u00e9glement\u00e9.<\/li>\n<li>Total Spring online : cette offre ne fonctionne qu’en ligne. Cela signifie que vos factures sont disponibles uniquement en ligne, et que le service client est accessible via le chat, les e-mails ou les r\u00e9seaux sociaux. . . Cette offre permet \u00e9galement de r\u00e9duire de 10% le prix du gaz compar\u00e9 au tarif r\u00e9glement\u00e9. De plus, que les prix du march\u00e9 fran\u00e7ais du gaz augmentent ou baissent, votre contrat est bloqu\u00e9 pendant 1 an, vous n’avez pas \u00e0 vous en soucier.<\/li>\n<\/ul>\n<p style=\"text-align: left\">A savoir : avec l’offre online, tout se fait en ligne. Si vous n’\u00eates pas \u00e0 l’aise avec internet, concentrez-vous sur les autres offres.<\/p>\n<h3 style=\"text-align: left\">Quels sont les avis sur Total Spring ?<\/h3>\n<ul style=\"text-align: left\">\n<li>Les points positifs : ses tarifs sont plus int\u00e9ressants que les tarifs r\u00e9glement\u00e9s (ceux des fournisseurs historiques). Les offres Total Spring donnent le choix au consommateur concernant des prix fixes ou des prix r\u00e9glement\u00e9s. Le chiffre parle de lui-m\u00eame, 88 % des consommateurs recommandent ce fournisseur d’\u00e9nergie<\/li>\n<li>Les points n\u00e9gatifs : le premier point n\u00e9gatifs vient des clients, belges notamment, qui ont du mal avec le rachat de Total Spring (ex-Lampiris) par Total. Ensuite, il n’y a pas de compensation carbone du gaz vendu, alors que certains de ses concurrents le font.<\/li>\n<\/ul>\n<p>Pour en savoir plus :<\/p>\n<ul>\n<li><a href=\"https:\/\/www.agence-france-electricite.fr\/total-spring\/contact\/numero\/\">Les num\u00e9ros de Total Spring<\/a><\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>Quels moyens pour contacter Total Spring ? Vous n’avez pas le temps de lire l’article mais vous voulez savoir comment contacter le fournisseur Total Spring ? Pas de panique ! Vous trouverez ci-dessous un r\u00e9capitulatif des diff\u00e9rentes mani\u00e8res de contacter le fournisseur. R\u00e9capitulatif : comment contacter Total Spring ? Par t\u00e9l\u00e9phone Composer le 09 70 … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/total-spring\/contact\/en-ligne\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « Contacter Total Spring en ligne »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":1872,"parent":1826,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contacter Total Spring en ligne<\/title>\n<meta name=\"description\" content=\"Total Spring (ex Lampiris) propose plusieurs moyens de le contacter. 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