{"id":1276,"date":"2017-09-14T10:36:52","date_gmt":"2017-09-14T08:36:52","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=1276"},"modified":"2024-06-27T10:17:41","modified_gmt":"2024-06-27T08:17:41","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/","title":{"rendered":"Contacter Engie en 2024 : tous les num\u00e9ros"},"content":{"rendered":"    <div class=\"table-container\">\n        <div class=\"table-container__wrapper\">\n            <table>\n                <!-- CAPTION -->\n                <caption>\n                    <strong>\n                        R\u00e9capitulatif des num\u00e9ros et adresses Engie en d\u00e9cembre 2024                    <\/strong>\n                <\/caption>\n                <!-- HEAD -->\n                            <!-- BODY -->\n                <tbody><tr><td>Num\u00e9ro service client particuliers<\/td><td>09 69 39 99 93<\/td><\/tr><tr><td>Num\u00e9ro depuis l\u2019\u00e9tranger <\/td><td>+33 2 38 52 85 70<\/td><\/tr><tr><td>Num\u00e9ro service client professionnels<\/td><td>09 69 37 01 08<\/td><\/tr><tr><td>Adresse Service client Particuliers<\/td><td>Service Clients Engie\r\n<br>TSA 87 494<\/br>\r\n<br>76934 ROUEN CEDEX 09<\/br><\/td><\/tr><tr><td>Adresse Service client Professionnels<\/td><td>Engie Service Clients Professionnels, \r\n<br>TSA 15702, 59783<\/br>\r\n<br>LILLE CEDEX 9<\/br><\/td><\/tr><tr><td>Urgence \u00e9lectricit\u00e9 (Enedis)<\/td><td>09 72 675 0 + n\u00b0 de d\u00e9partement<\/td><\/tr><tr><td>Urgence gaz (GRDF)<\/td><td>0 800 473 333<\/td><\/tr><\/tbody>\n            <\/table>\n                    <\/div>\n    <\/div>\n\n<h2  id=\"contact_service_client_engie\">Contacter le service client Engie <\/h2>\n<h3>Contacter le service client Engie pour les particuliers<\/h3>\n<p>Il existe <strong>plusieurs moyens de contacter<\/strong> le service client Engie pour les particuliers :<\/p>\n<\/p>\n<ol class='shortcode shortcode--lugia list list--steps '>\n<li>Par <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/telephone\/\"><strong>t\u00e9l\u00e9phone<\/strong><\/a><\/li>\n<li>Par <strong>mail<\/strong><\/li>\n<li>Via <strong>l\u2019<a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/moncompte\/\">espace client<\/a><\/strong><\/li>\n<li>Par <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/adresse\/\"><strong>courrier<\/strong><\/a><\/li>\n<\/ol>\n<p>\n<h4>Contacter le service client Engie par t\u00e9l\u00e9phone<\/h4>\n<p>Pour contacter le <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/service-client\/\">service client Engie<\/a> par <strong>t\u00e9l\u00e9phone,<\/strong> il suffit de joindre le <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/numero\/\">num\u00e9ro<\/a> suivant : <strong>09 69 39 99 93<\/strong> (Appel non surtax\u00e9, de 10h \u00e0 19h, du lundi au samedi).<\/p>\n<p>\u00c0 noter qu\u2019il est possible de contacter <strong>Engie<\/strong> par t\u00e9l\u00e9phone <strong>depuis l\u2019\u00e9tranger<\/strong> en appelant ce num\u00e9ro : <strong>+33 2 38 52 85 70<\/strong> (de 08h \u00e0 20h du lundi au vendredi, de 08h \u00e0 20h le samedi, de 09h \u00e0 19h le dimanche).<\/p>\n<h4>Contacter le service client Engie par mail<\/h4>\n<p>Engie ne met <strong>pas d\u2019adresse mail<\/strong> \u00e0 disposition de ses clients. \u00c0 la place, le fournisseur propose un formulaire de contact. Ce dernier permet aux non-clients et clients Engie de rentrer facilement en contact avec l\u2019entreprise. Pour trouver ce formulaire de contact Engie, il suffit de suivre <strong>quelques \u00e9tapes<\/strong> :<\/p>\n<ul>\n<li>Se rendre sur le site <strong>d\u2019Engie<\/strong><\/li>\n<li>Cliquer sur l\u2019onglet <strong>\u00ab\u00a0Aide et contact\u00a0\u00bb<\/strong> puis choisir parmi <strong>\u201cUrgences\u201d<\/strong>, <strong>\u201cOffres et tarifs\u201d<\/strong> ou <strong>\u201c\u00c9conomies d\u2019\u00e9nergie\u201d.<\/strong><\/li>\n<li>Choisir \u00ab\u00a0client\u00a0\u00bb ou \u00ab\u00a0non client\u00a0\u00bb, puis indiquer le sujet de sa demande, et <strong>compl\u00e9ter avec le message<\/strong> et la pi\u00e8ce jointe si n\u00e9cessaire.<\/li>\n<\/ul>\n<h4>Contacter le service client Engie par l\u2019espace client<\/h4>\n<p>Les consommateurs peuvent <strong>contacter le service client Engie<\/strong> directement depuis l\u2019Espace client.<\/p>\n<p>En effet, le client Engie a la possibilit\u00e9 <strong>d&rsquo;\u00e9changer<\/strong> avec les conseillers \u00e0 travers la <strong>messagerie Engie,<\/strong> disponible dans son Espace Client.<\/p>\n<div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n    <div class=\"p\">Cette messagerie est accessible \u00e0 tout moment, <strong>24\/7,<\/strong> avec une garantie de r\u00e9ponse rapide par un conseiller de 8h \u00e0 21h du lundi au samedi, et de 10h \u00e0 18h le dimanche.<\/div>\n<\/div>\n<h4>Contacter le service client Engie par courrier<\/h4>\n<p>Le consommateur peut, de plus, contacter le <strong>service client<\/strong>\u00a0<strong>Engie par courrier.<\/strong><br \/>\nPour ce faire, il doit envoyer sa lettre \u00e0 l\u2019adresse suivante :<\/p>\n<p style=\"text-align: center;\"><strong><em>Service Clients Engie<\/em><\/strong><br \/>\n<strong><em>TSA 87 494<\/em><\/strong><br \/>\n<strong><em>76934 Rouen Cedex 09<\/em><\/strong><\/p>\n<p>Le temps de r\u00e9ponse est g\u00e9n\u00e9ralement compris entre <strong>8 et 10 jours<\/strong>.<\/p>\n<div style=\"max-width: 300px; margin: auto;\"><img class=\"lazy-loaded\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/souscrire-engie.png\" alt=\"Souscrire Engie\" \/><noscript><img class=\"lazy-loaded\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/souscrire-engie.png\" alt=\"Souscrire Engie\" \/><noscript><img decoding=\"async\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/souscrire-engie.png\" alt=\"Souscrire Engie\" \/><\/noscript><\/noscript><\/div>\n<h3>Contacter le service client Engie pour les professionnels <\/h3>\n<p>Les diff\u00e9rents moyens de <strong>contacter le service client Engie<\/strong> pour les professionnels sont disponibles sur le site de l\u2019entreprise. Pour les trouver, il faut :<\/p>\n<ul>\n<li>Se rendre sur le <strong>site d\u2019Engie<\/strong><\/li>\n<li>Choisir le volet d\u00e9di\u00e9 aux <strong>professionnels<\/strong> dans le haut de la page d\u2019accueil<\/li>\n<li>Cliquer sur <strong>\u00ab\u00a0Aide<\/strong>\u00a0<strong>et contact\u00a0\u00bb<\/strong><\/li>\n<li>S\u00e9lectionner l\u2019onglet <strong>\u201cclient\u201d<\/strong> ou <strong>\u201cnon-client\u201d<\/strong><\/li>\n<\/ul>\n<p>Il existe <strong>plusieurs moyens<\/strong> pour les professionnels non-clients et clients de contacter le service client Engie.<\/p>\n<p>Pour appeler un conseiller afin d\u2019obtenir des <strong>renseignements,<\/strong> des <strong>conseils,<\/strong> ou <strong>demander<\/strong> un <strong>devis,<\/strong> le professionnel qui n\u2019est pas encore client d\u2019Engie peut joindre le num\u00e9ro suivant : <strong>09 69 32 67 77<\/strong> (de 08h30 \u00e0 18h, du lundi au vendredi &#8211; appel non surtax\u00e9).<\/p>\n<p>Le num\u00e9ro de t\u00e9l\u00e9phone pour contacter le service client Engie pour les <strong>professionnels clients<\/strong> de l\u2019entreprise est le <strong>09 69 32 55 22<\/strong> (de 8h30 \u00e0 18h, du lundi au vendredi &#8211; appel non surtax\u00e9).<\/p>\n<div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n    <div class=\"p\">Le non-client peut \u00e9galement <strong>laisser son num\u00e9ro de t\u00e9l\u00e9phone<\/strong> et se faire rappeler par Engie. Ce service est exclusivement r\u00e9serv\u00e9 aux professionnels.<\/div>\n<\/div>\n<p>Enfin, il est possible pour le professionnel de contacter Engie par le <strong>formulaire de contact.<\/strong><\/p>\n<div style=\"max-width: 300px; margin: auto;\"><img class=\"lazy-loaded\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/contact-telephone-engie.png\" alt=\"Contact t\u00e9l\u00e9phone Engie\" \/><noscript><img decoding=\"async\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/contact-telephone-engie.png\" alt=\"Contact t\u00e9l\u00e9phone Engie\" \/><\/noscript><\/div>\n<h3>Payer une facture Engie par t\u00e9l\u00e9phone<\/h3>\n<p>Il est possible pour le consommateur de payer une facture Engie <strong>par t\u00e9l\u00e9phone.<\/strong> Pour cela, il faut contacter la plateforme s\u00e9curis\u00e9e au num\u00e9ro suivant : <strong>09 69 32 43 24<\/strong> (service gratuit + prix d\u2019un appel). Il faut penser \u00e0 se munir de son num\u00e9ro de facture.<\/p>\n<h2  id=\"contact_engie_urgence\">Contacter Engie pour une urgence <\/h2>\n<p>Il est essentiel de savoir comment <strong>contacter Engie<\/strong> pour une urgence pour une prise en charge imm\u00e9diate et appropri\u00e9e, qu&rsquo;il s&rsquo;agisse d&rsquo;un probl\u00e8me de s\u00e9curit\u00e9, d&rsquo;une panne ou d&rsquo;une coupure de gaz ou d&rsquo;\u00e9lectricit\u00e9.<\/p>\n<h3>Urgence \u00e9lectricit\u00e9<\/h3>\n<p>Engie n&rsquo;a pas de num\u00e9ro d&rsquo;urgence d\u00e9di\u00e9 si une urgence li\u00e9e \u00e0 l&rsquo;\u00e9lectricit\u00e9 survient, comme une <strong>panne<\/strong> ou tout autre <strong>incident.<\/strong><\/p>\n<p>Dans ces situations, la proc\u00e9dure \u00e0 suivre consiste \u00e0 contacter Enedis, le gestionnaire du r\u00e9seau \u00e9lectrique, en composant le <strong>09 72 67 50 XX<\/strong> (les XX correspondent au <strong>num\u00e9ro du d\u00e9partement<\/strong>). Par exemple, pour Paris, le num\u00e9ro \u00e0 composer est le 09 72 67 50 75, et pour Caen, il s&rsquo;agit du 09 72 67 50 14. Ces appels ne sont pas surtax\u00e9s et il est possible de joindre <a href=\"https:\/\/www.agence-france-electricite.fr\/erdf\/\"><strong>Enedis<\/strong> <\/a>\u00e0 toute heure du jour ou de la nuit, 7\/24.<\/p>\n<div class=\"custom-alert-info shortcode shortcode--lugia shortcode-main \">\n    <div class=\"p\">Ces coordonn\u00e9es sont \u00e9galement indiqu\u00e9es sur la facture Engie, dans la partie intitul\u00e9e <strong>\u00ab\u00a0Vos contacts utiles\u00a0\u00bb<\/strong>. Enedis intervient automatiquement en cas de <strong>panne g\u00e9n\u00e9rale<\/strong> ou collective d&rsquo;\u00e9lectricit\u00e9, sans qu&rsquo;il soit n\u00e9cessaire de les alerter.<\/div>\n<\/div>\n<p>Dans l&rsquo;\u00e9ventualit\u00e9 o\u00f9 la coupure d&rsquo;\u00e9lectricit\u00e9 serait due \u00e0 une <strong>facture impay\u00e9e,<\/strong> Enedis ne pourra pas intervenir. Dans ce sc\u00e9nario, il faudra <strong>contacter un conseiller Engie,<\/strong> en suivant ces \u00e9tapes :<\/p>\n<ul>\n<li>Se rendre sur le site <strong>d\u2019Engie<\/strong><\/li>\n<li>Aller sur la page <strong>\u00ab\u00a0Aide et contact\u00a0\u00bb<\/strong><\/li>\n<li>S\u00e9lectionner le <strong>moyen de contact<\/strong> de son choix<\/li>\n<\/ul>\n<p>Pour v\u00e9rifier si la coupure n\u2019est pas due \u00e0 un impay\u00e9, le client peut <strong>acc\u00e9der<\/strong> \u00e0 son <strong>Espace Client Engie.<\/strong><\/p>\n<h3>Urgence gaz<\/h3>\n<p>En cas d\u2019une <strong>urgence gaz,<\/strong> une action imm\u00e9diate est requise. Pour r\u00e9pondre \u00e0 cette n\u00e9cessit\u00e9, Engie met \u00e0 votre disposition le <strong>num\u00e9ro d&rsquo;urgence de s\u00e9curit\u00e9 gaz de GRDF<\/strong>, accessible gratuitement 24\/7, au <strong>0 800 47 33 33.<\/strong><\/p>\n<p>C&rsquo;est, en effet, le <strong>gestionnaire de r\u00e9seau<\/strong>, et non le fournisseur d&rsquo;\u00e9nergie, qui se charge de g\u00e9rer ce type de situation.<\/p>\n<p>Le client Engie peut retrouver toutes les informations d\u00e9taill\u00e9es sur la page <strong>\u201cUrgence gaz\u201d<\/strong> d\u2019Engie. Pour la trouver, il faut :<\/p>\n<ul>\n<li>Se rendre sur le site <strong>d\u2019Engie<\/strong><\/li>\n<li>Cliquer sur l\u2019onglet <strong>\u201cAide et assistance\u201d<\/strong><\/li>\n<li>Choisir <strong>\u201cUrgence\u201d<\/strong><\/li>\n<\/ul>\n<p>Au moment de l\u2019appel, un technicien \u00e9value la situation pour d\u00e9terminer si une intervention sur site est n\u00e9cessaire. Si c\u2019est le cas, <strong>une \u00e9quipe sera mobilis\u00e9e et arrivera sur les lieux<\/strong> <strong>rapidement<\/strong>.<\/p>\n    <div class=\"shortcode shortcode--lugia callout callout--danger \">\n        <p class=\"callout__title\">\n            Attention !        <\/p>\n        <p>\n            Une fuite de gaz est un incident potentiellement dangereux. Il convient de sortir du logement et<strong> pr\u00e9venir GRDF le plus rapidement possible<\/strong>, ainsi que les pompiers.        <\/p>\n    <\/div>\n\n<h2  id=\"contact_souscription_engie\">Contacter Engie pour souscrire une offre d\u2019\u00e9lectricit\u00e9 ou de gaz <\/h2>\n<p><ppn-deals-list title-component=\"\u00c0 ne pas manquer &#128293; \" as=\"h3\"><ppn-deal rate=\"\" img-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2020\/04\/engie_logotype_2018-1-2.png\" title-main=\"Offre verte Elec Tranquillit\u00e9\" subtitle=\"Abonnement d'\u00e9lectricit\u00e9 100% verte index\u00e9 sur le TRV pendant 1 an.\" is-cta-right-displayed=\"\" cta-radius=\"ppn\" cta-left-icon=\"phone\" cta-left-icon-app=\"computer\" cta-left-text=\"09 77 40 08 06\" cta-left-text-app=\"Je me lance !\" cta-left-href=\"tel:0977400806\" cta-left-href-app=\"https:\/\/www.fournisseur-energie.com\/souscription-contrat-app\/\" cta-right-is-wcb=\"true\" cta-right-color=\"secondary-reverse\" cta-right-active-mode=\"call\" cta-right-text=\"Rappel imm\u00e9diat\" cta-right-text-app=\"\" cta-right-icon=\"wcb\" cta-right-href=\"\"><\/ppn-deal><ppn-deal rate=\"\" img-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2020\/04\/engie_logotype_2018-1-2.png\" title-main=\"Offre Gaz Adapt\" subtitle=\"Prix du kWh index\u00e9 sur le prix rep\u00e8re du gaz. Prix de l'abonnement fixe pendant d'1 an. \" is-cta-right-displayed=\"\" cta-radius=\"ppn\" cta-left-icon=\"phone\" cta-left-icon-app=\"computer\" cta-left-text=\"09 77 40 08 06\" cta-left-text-app=\"Je me lance !\" cta-left-href=\"tel:0977400806\" cta-left-href-app=\"https:\/\/www.fournisseur-energie.com\/souscription-contrat-app\/\" cta-right-is-wcb=\"true\" cta-right-color=\"secondary-reverse\" cta-right-active-mode=\"call\" cta-right-text=\"Rappel imm\u00e9diat\" cta-right-text-app=\"\" cta-right-icon=\"wcb\" cta-right-href=\"\"><\/ppn-deal><ppn-deal rate=\"\" img-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/2020\/04\/engie_logotype_2018-1-2.png\" title-main=\"Offre Elec et Gaz \" subtitle=\"Abonnement incluant les contrats Gaz Adapt et Elec Tranquillit\u00e9 \u00e0 un prix avantageux.\" is-cta-right-displayed=\"\" cta-radius=\"ppn\" cta-left-icon=\"phone\" cta-left-icon-app=\"computer\" cta-left-text=\"09 77 40 08 06\" cta-left-text-app=\"Je me lance !\" cta-left-href=\"tel:0977400806\" cta-left-href-app=\"https:\/\/www.fournisseur-energie.com\/souscription-contrat-app\/\" cta-right-is-wcb=\"true\" cta-right-color=\"secondary-reverse\" cta-right-active-mode=\"call\" cta-right-text=\"Rappel imm\u00e9diat\" cta-right-text-app=\"Je me lance !\" cta-right-icon=\"wcb\" cta-right-href=\"\"><\/ppn-deal><\/ppn-deals-list><\/p>\n<h3>Souscrire une offre Engie pour les particuliers<\/h3>\n<p>Pour <strong>contacter Engie<\/strong> afin de <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/souscrire\/\">souscrire<\/a> une offre d\u2019\u00e9lectricit\u00e9 ou de gaz, il faut joindre les conseillers client\u00e8les au <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/souscrire\/telephone\/\">num\u00e9ro<\/a> suivant : 09 69 39 99 93 (appel non surtax\u00e9, de 10 h \u00e0 19 h du lundi au samedi).<br \/>\nIl est \u00e9galement possible de <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/souscrire\/en-ligne\/\">souscrire en ligne<\/a> \u00e0 Engie en <strong>suivant ces \u00e9tapes :<\/strong><\/p>\n<\/p>\n<ol class='shortcode shortcode--lugia list list--steps '>\n<li>Acc\u00e9der au site web <strong>d&rsquo;Engie.<\/strong><\/li>\n<li>S\u00e9lectionner son profil <strong style=\"font-size: 1rem;\">(\u00ab\u00a0Professionnel\u00a0\u00bb, \u00ab\u00a0Entreprise\u00a0\u00bb, \u00ab\u00a0Particuliers\u00a0\u00bb)<\/strong><span style=\"font-size: 1rem;\"> depuis le menu d\u00e9roulant.<\/span><\/li>\n<li>Cliquer sur l&rsquo;option <strong style=\"font-size: 1rem;\">\u00ab\u00a0Souscrire<\/strong><span style=\"font-size: 1rem;\"> une offre d&rsquo;\u00e9nergie\u00a0\u00bb.<\/span><\/li>\n<li>Choisir le type d&rsquo;\u00e9nergie d\u00e9sir\u00e9 : <strong style=\"font-size: 1rem;\">gaz, \u00e9lectricit\u00e9,<\/strong><span style=\"font-size: 1rem;\"> ou les deux.<\/span><\/li>\n<li>Sp\u00e9cifier si l&rsquo;on est d\u00e9j\u00e0 client Engie et si cette souscription concerne un emm\u00e9nagement ou un <strong style=\"font-size: 1rem;\">changement de fournisseur<\/strong><span style=\"font-size: 1rem;\"> en faveur d&rsquo;Engie.<\/span><\/li>\n<li>Indiquer la date souhait\u00e9e pour la <strong style=\"font-size: 1rem;\">mise en service<\/strong><span style=\"font-size: 1rem;\"> de l\u2019\u00e9nergie.<\/span><\/li>\n<li>\u00c9crire le num\u00e9ro du compteur ou l&rsquo;adresse de l\u2019habitation (pour le gaz <strong style=\"font-size: 1rem;\">PCE<\/strong><span style=\"font-size: 1rem;\">, pour l&rsquo;\u00e9lectricit\u00e9 <\/span><strong style=\"font-size: 1rem;\">PDL<\/strong><span style=\"font-size: 1rem;\">), et mentionner le nom de l&rsquo;ancien r\u00e9sident si d\u00e9m\u00e9nagement.<\/span><\/li>\n<li>D\u00e9finir le <strong style=\"font-size: 1rem;\">type d\u2019habitation<\/strong><span style=\"font-size: 1rem;\"> (maison ou appartement).<\/span><\/li>\n<li>S\u00e9lectionner l&rsquo;offre <strong style=\"font-size: 1rem;\">gaz et\/ou d&rsquo;\u00e9lectricit\u00e9<\/strong><span style=\"font-size: 1rem;\"> d\u00e9sir\u00e9e.<\/span><\/li>\n<li>Souscrire ou non \u00e0 une <strong style=\"font-size: 1rem;\">option suppl\u00e9mentaire<\/strong><span style=\"font-size: 1rem;\"> (D\u00e9pan\u2019Express Assurance facture Ma Conso+Gaz vert+ \u00c9lec vert+) ou non.<\/span><\/li>\n<li>Renseigner ses <strong style=\"font-size: 1rem;\">informations personnelles<\/strong><span style=\"font-size: 1rem;\"> (pr\u00e9nom, nom, adresse e-mail, t\u00e9l\u00e9phone).<\/span><\/li>\n<li>Joindre, si possible, le <strong style=\"font-size: 1rem;\">relev\u00e9 du compteur.<\/strong><\/li>\n<li>Fournir son <strong style=\"font-size: 1rem;\">IBAN<\/strong><span style=\"font-size: 1rem;\"> et confirmer.<\/span><\/li>\n<\/ol>\n<p>\n<p>Pour avoir plus d\u2019informations sur les offres d\u2019\u00e9lectricit\u00e9 et de gaz d\u2019Engie, le consommateur peut \u00e9galement envoyer un message par le formulaire de contact disponible sur le site internet du fournisseur, dans la rubrique \u00ab\u00a0<strong>Aide<\/strong>\u00a0<strong>et contact<\/strong>\u00ab\u00a0.<\/p>\n<div style=\"max-width: 300px; margin: auto;\"><img class=\"lazy-loaded\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/souscrire-engie.png\" alt=\"Souscrire Engie\" \/><noscript><img class=\"lazy-loaded\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/souscrire-engie.png\" alt=\"Souscrire Engie\" \/><noscript><img decoding=\"async\" src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/souscrire-engie.png\" alt=\"Souscrire Engie\" \/><\/noscript><\/noscript><\/div>\n<h3>Souscrire une offre Engie pour les professionnels<\/h3>\n<p>Les professionnels peuvent souscrire une offre Engie par <strong>diverses m\u00e9thodes<\/strong> de contact.<\/p>\n<p>Ils peuvent tout d\u2019abord joindre Engie <strong>par t\u00e9l\u00e9phone<\/strong> en composant le <strong>09 69 37 01 08<\/strong> (de 8h30 \u00e0 17h30, du lundi au vendredi, sans surco\u00fbt).<br \/>\nIls peuvent \u00e9galement souscrire en ligne en suivant quelques \u00e9tapes<\/p>\n<ul>\n<li>Se rendre sur le <strong>site d\u2019Engie<\/strong><\/li>\n<li>Choisir le volet <strong>professionnel<\/strong> disponible en haut de la page d\u2019accueil<\/li>\n<li>Choisir <strong>\u201cNos offres \u00c9lectricit\u00e9 et Gaz\u201d<\/strong><\/li>\n<li>Cliquer sur <strong>\u201cje d\u00e9couvre les offres d\u2019\u00e9lectricit\u00e9\u201d<\/strong> ou <strong>\u201cje d\u00e9couvre les offres de gaz\u201d<\/strong><\/li>\n<li>Cliquer sur le bouton \u201c<strong>Je souscris<\/strong>\u201d une fois l\u2019offre s\u00e9lectionn\u00e9e<\/li>\n<li><strong>Pr\u00e9ciser sa situation<\/strong> : d\u00e9m\u00e9nagement, changement de fournisseur, cr\u00e9ation d&rsquo;une entreprise<\/li>\n<li>Se laisser guider par les <strong>instructions<\/strong><\/li>\n<\/ul>\n<p>Enfin, les consommateurs professionnels peuvent <strong>envoyer une lettre<\/strong> par voie postale \u00e0 l&rsquo;adresse suivante :<\/p>\n<p style=\"text-align: center;\"><strong><em>Engie Service Clients Professionnels<\/em><\/strong><br \/>\n<strong><em>TSA 15702<\/em><\/strong><br \/>\n<strong><em>59783 Lille Cedex 9<\/em><\/strong><\/p>\n<h2  id=\"contact_reclamation\">Contacter Engie pour une r\u00e9clamation <\/h2>\n<p>Afin de g\u00e9rer efficacement les insatisfactions des clients professionnels et particuliers, Engie a \u00e9tabli un m\u00e9canisme structur\u00e9 en <strong>trois \u00e9tapes distinctes.<\/strong> Il est essentiel de les suivre sans tenter de les activer toutes en m\u00eame temps.<\/p>\n    <div class=\"shortcode shortcode--lugia callout callout--success \">\n        <p class=\"callout__title\">\n            Bon \u00e0 savoir        <\/p>\n        <p>\n            Ce processus est bas\u00e9 sur le principe <strong>d&rsquo;escalade progressive,<\/strong> chaque niveau \u00e9tant sollicit\u00e9 \u00e0 tour de r\u00f4le en fonction de l&rsquo;\u00e9volution du dossier.        <\/p>\n    <\/div>\n\n<p>La <strong>premi\u00e8re \u00e9tape<\/strong> fait appel au <strong>service client\u00e8le,<\/strong> qui est la premi\u00e8re ligne de contact. Les plaintes \u00e9crites peuvent \u00eatre soumises via le formulaire en ligne d\u00e9di\u00e9 aux r\u00e9clamations, ou par courrier :<\/p>\n<p>Pour les particuliers :<\/p>\n<p style=\"text-align: center;\"><strong><em>Service Clients Engie<\/em><\/strong><br \/>\n<strong><em>TSA 87 494<\/em><\/strong><br \/>\n<strong><em>76934 Rouen Cedex 09<\/em><\/strong><\/p>\n<p>Pour les professionnels :<\/p>\n<p style=\"text-align: center;\"><strong><em>Engie \u2013 Service Clients Professionnels<\/em><\/strong><br \/>\n<strong><em>TSA 15702<\/em><\/strong><br \/>\n<strong><em>59783 Lille Cedex 9<\/em><\/strong><\/p>\n<p>Si la r\u00e9ponse du service client\u00e8le ne convient pas au professionnel ou au particulier, ou s&rsquo;il n&rsquo;y a pas de r\u00e9ponse, le <strong>deuxi\u00e8me \u00e9chelon<\/strong> peut \u00eatre engag\u00e9. Il s&rsquo;agit du <strong>Responsable du Service Clients,<\/strong> qui peut \u00eatre atteint directement par courrier. La requ\u00eate sera r\u00e9examin\u00e9e et une r\u00e9ponse personnalis\u00e9e sera fournie.<\/p>\n<p>Pour les particuliers :<\/p>\n<p style=\"text-align: center;\"><strong><em>Engie<\/em><\/strong><br \/>\n<strong><em>Service Consommateurs<\/em><\/strong><br \/>\n<strong><em>TSA 97496<\/em><\/strong><br \/>\n<strong><em>27 091 Evreux Cedex 9<\/em><\/strong><\/p>\n<p>Pour les professionnels :<\/p>\n<p style=\"text-align: center;\"><strong><em>M. Le responsable du service<\/em><\/strong><br \/>\n<strong><em>TSA 15702<\/em><\/strong><br \/>\n<strong><em>59783 Lille Cedex 9<\/em><\/strong><\/p>\n<p>Le troisi\u00e8me et <strong>dernier \u00e9chelon<\/strong> est le <strong>M\u00e9diateur<\/strong> de la consommation pour le groupe Engie, qui ne peut \u00eatre contact\u00e9 qu&rsquo;apr\u00e8s avoir tent\u00e9 de r\u00e9soudre le probl\u00e8me via les deux premiers niveaux de r\u00e9clamation. Le M\u00e9diateur, qui adh\u00e8re \u00e0 huit principes cl\u00e9s dont l&rsquo;impartialit\u00e9 et le respect du contradictoire, peut \u00eatre sollicit\u00e9 par <strong>\u00e9crit,<\/strong> soit via <strong>Internet,<\/strong> soit par courrier \u00e0 l\u2019adresse suivante :<\/p>\n<p style=\"text-align: center;\"><strong><em>Courrier du M\u00e9diateur<\/em><\/strong><br \/>\n<strong><em>TSA 27601<\/em><\/strong><br \/>\n<strong><em>59973 Tourcoing Cedex<\/em><\/strong><\/p>\n<p>Si le particulier ou professionnel n&rsquo;a pas obtenu de r\u00e9ponse satisfaisante deux mois apr\u00e8s que le fournisseur a re\u00e7u la r\u00e9clamation, ou en cas d&rsquo;absence de r\u00e9ponse, il existe un moyen de r\u00e9solution amiable externe \u00e0 l&rsquo;entreprise : le <strong>M\u00e9diateur national de l&rsquo;\u00e9nergie.<\/strong> Cette autorit\u00e9 administrative ind\u00e9pendante, institu\u00e9e par la loi du 7 d\u00e9cembre 2006, peut \u00eatre contact\u00e9e via Internet <a href=\"https:\/\/www.energie-mediateur.fr\/\">ici,<\/a> ou par courrier \u00e0 cette adresse :<\/p>\n<p style=\"text-align: center;\"><strong><em>M\u00e9diateur national de l\u2019\u00e9nergie Libre<\/em><\/strong><br \/>\n<strong><em>R\u00e9ponse n\u00b059252 75443<\/em><\/strong><br \/>\n<strong><em>Paris Cedex 9<\/em><\/strong><\/p>\n<p>\n    <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-opened \"\n        >\n        <div class=\"cta-block-single__container\">\n            <div class=\"cta-block-single__description\">\n                <p class=\"h3 cta-block-single__title\">\n                                    <\/p>\n                <div>\n                                            <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n                            src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n                            src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n                            src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"cta-block-single__content\">\n                <p class=\"h3 cta-block-single__text\">\n                    Les conseillers papernest vous aident \u00e0 souscrire une offre chez Engie. C&rsquo;est gratuit !                <\/p>\n                                    <a data-odi=\"0977400664\" href=\"tel:0977400664\"\n                        class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--call\">\n                        <svg class=\"phone-svg\">\n                            <use href=\"#phone\" \/>\n                        <\/svg>\n                                                <span class=\"override\" data-ws>\n                            09 77 40 06 64                        <\/span>\n                    <\/a>\n                \n                <p class=\"p--small cta-block-single__compliance\">\n                                    <\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"shortcode--status show-call-opened\">\n        <div class=\"information information__cta-block-single\">\n            <p class=\"p--info\">\n                <span class=\"information__text\">\n                    Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h                <\/span>\n                <span class=\"information__icon\"><\/span>\n            <\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"cta-block-single shortcode shortcode--kamino shortcode--status show-call-closed \"\n        >\n        <div class=\"cta-block-single__container\">\n            <div class=\"cta-block-single__description\">\n                <p class=\"h3 cta-block-single__title\">\n                                    <\/p>\n                <div>\n                                            <img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n                            src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"lazy-loaded cta-block-single__image\"\n                            src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><noscript><img decoding=\"async\" width=\"160px\" height=\"160px\" class=\"cta-block-single__image\"\n                            src=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-block-single\/kamino\/assets\/dist\/images\/girl-light.svg\"><\/noscript><\/noscript>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"cta-block-single__content\">\n                <p class=\"h3 cta-block-single__text\">\n                    Les conseillers papernest vous aident \u00e0 souscrire une offre chez Engie. C&rsquo;est gratuit !                <\/p>\n                                    <a href=\"https:\/\/app.papernest.com\/onboarding?anonymous=true&amp;destination=energy&amp;account.additional_data.energy_intent=undefined&amp;segment=energy&amp;pole=SEO&amp;source=metasites&amp;source2=1&amp;goal=acquisition\" title=\"Lancez-vous\"\n                        target=\"_blank\" rel=\"nofollow\"\n                        class=\"cta secondary-reverse cta-block-single__cta cta-block-single__cta--app\">\n                        <svg class=\"computer-svg\">\n                            <use href=\"#computer\" \/>\n                        <\/svg>\n\n                        Lancez-vous                    <\/a>\n                \n                <p class=\"p--small cta-block-single__compliance\">\n                                    <\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"shortcode--status show-call-closed\">\n        <div class=\"information information__cta-block-single\">\n            <p class=\"p--info\">\n                <span class=\"information__text\">\n                    Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h                <\/span>\n                <span class=\"information__icon\"><\/span>\n            <\/p>\n        <\/div>\n    <\/div>\n<\/p>\n<h2  id=\"contact_demenagement\">Contacter Engie pour un d\u00e9m\u00e9nagement <\/h2>\n<p>Il est assez simple de <strong>contacter Engie<\/strong> pour un <strong>d\u00e9m\u00e9nagement.<\/strong> En effet, le fournisseur a des conseillers d\u00e9di\u00e9s au d\u00e9m\u00e9nagement. Ils peuvent \u00eatre joints par t\u00e9l\u00e9phone au num\u00e9ro <strong>09 69 36 05 73<\/strong>, (appel non surtax\u00e9, de 8h \u00e0 21h du lundi au samedi de 8h \u00e0 21h et de 10h \u00e0 18h le dimanche).<\/p>\n<h2  id=\"les_autres_contacts_engie\">Les autres contacts Engie utiles <\/h2>\n<h3>\u00c0 quelle adresse envoyer son ch\u00e8que \u00e9nergie Engie ?<\/h3>\n<p>L\u2019adresse \u00e0 laquelle <strong>envoyer son ch\u00e8que \u00e9nergie<\/strong> Engie est la suivante :<\/p>\n<p style=\"text-align: center;\"><strong><em>Engie TSA 10 016<\/em><\/strong><br \/>\n<strong><em>78 924 Yvelines Cedex 09<\/em><\/strong><\/p>\n<p>Le client doit bien penser \u00e0 <strong>indiquer sa r\u00e9f\u00e9rence<\/strong> client au dos du ch\u00e8que.<\/p>\n<p>Avant cela, il faut avoir proc\u00e9d\u00e9 \u00e0 l&rsquo;enregistrement de son ch\u00e8que \u00e9nergie directement sur le site officiel d&rsquo;Engie. Lors de cette op\u00e9ration, le client doit fournir certaines informations telles que sa <strong>r\u00e9f\u00e9rence client<\/strong> et son num\u00e9ro de <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contrat\/\">contrat<\/a>. Ces d\u00e9tails sont facilement accessibles sur la <strong>derni\u00e8re facture Engie<\/strong> ou sur l\u2019Espace Client. Pour les retrouver, il faut suivre ces <strong>\u00e9tapes<\/strong> :<\/p>\n<ul>\n<li>Se rendre dans la section <strong>\u201cMes factures\u201d<\/strong><\/li>\n<li>Se rendre en bas de la page pour acc\u00e9der \u00e0 la partie <strong>\u201cMa derni\u00e8re facture\u201d.<\/strong><\/li>\n<li>R\u00e9cup\u00e9rer les <strong>informations<\/strong> affich\u00e9es<\/li>\n<\/ul>\n    <div class=\"shortcode shortcode--lugia callout callout--success \">\n        <p class=\"callout__title\">\n            Bon \u00e0 savoir        <\/p>\n        <p>\n            Si le <strong>client Engie<\/strong> a d\u00e9j\u00e0 utilis\u00e9 le ch\u00e8que \u00e9nergie chez un autre fournisseur, il se verra attribuer les droits correspondants d\u00e8s qu&rsquo;Engie aura en sa possession l&rsquo;attestation jointe \u00e0 l&rsquo;envoi du ch\u00e8que.        <\/p>\n    <\/div>\n\n<p>Ces droits comprennent notamment :<\/p>\n<ul>\n<li><strong>L\u2019ouverture gratuite du compteur<\/strong> \u00e9lectrique au domicile du client.<br \/>\nEn cas de facture impay\u00e9e, le client b\u00e9n\u00e9ficie de d\u00e9lais de relance personnalis\u00e9s.<\/li>\n<li>Si un <strong>paiement est rejet\u00e9,<\/strong> tous les frais correspondants lui sont exon\u00e9r\u00e9s.<\/li>\n<li>Lorsqu&rsquo;une interruption de fourniture survient suite \u00e0 un d\u00e9faut de r\u00e8glement, le client obtient une <strong>r\u00e9duction de 80% sur les frais de d\u00e9placement d&rsquo;un technicien.<\/strong><\/li>\n<li>Le client peut compter sur le <strong>maintien de sa puissance \u00e9lectrique<\/strong> pendant la tr\u00eave hivernale, du 1er novembre au 31 mars.<\/li>\n<\/ul>\n<h3>Contacter Engie pour faire des \u00e9conomies d\u2019\u00e9nergie<\/h3>\n<p>Les clients ont la possibilit\u00e9 de contacter Engie pour faire des <strong>\u00e9conomies d\u2019\u00e9nergie.<\/strong> Pour cela, il leur suffit de se rendre sur la page \u201c<strong>\u00c9conomie d\u2019\u00e9nergie\u201d<\/strong> disponible dans l\u2019onglet <strong>\u201cContact<\/strong>\u201d. \u00c0 cet endroit, ils auront trois possibilit\u00e9s :<\/p>\n<ul>\n<li>Pour rentrer en contact avec un <strong>conseiller sp\u00e9cialiste pompe<\/strong> <strong>\u00e0 chaleur<\/strong>, le consommateur doit appeler le <strong>09 77 42 24 71<\/strong> (de 09:00 \u00e0 18:00 du lundi au vendredi et le samedi de 09:00 \u00e0 13:00 &#8211; num\u00e9ro non surtax\u00e9).<\/li>\n<li>Pour joindre un <strong style=\"font-size: 1rem;\">conseiller sp\u00e9cialiste chaudi\u00e8re,<\/strong><span style=\"font-size: 1rem;\"> le num\u00e9ro \u00e0 contacter est le <\/span><strong style=\"font-size: 1rem;\">09 77 42 24 70<\/strong><span style=\"font-size: 1rem;\"> (de 09:00 \u00e0 18:00 du lundi au vendredi et de 09:00 \u00e0 13:00 le samedi &#8211; num\u00e9ro non surtax\u00e9).<\/span><\/li>\n<li>Enfin, les clients ou non-clients Engie peuvent de plus rentrer en contact avec le fournisseur pour toute question li\u00e9e aux <strong style=\"font-size: 1rem;\">\u00e9conomies d\u2019\u00e9nergie<\/strong><span style=\"font-size: 1rem;\"> via le formulaire de contact en ligne.<\/span><\/li>\n<\/ul>\n<h3>Contacter Engie pour obtenir la prime \u00e9nergie<\/h3>\n<p>Il est possible de contacter Engie pour obtenir la <strong>prime \u00e9nergie<\/strong> de deux mani\u00e8res : par <strong>t\u00e9l\u00e9phone<\/strong> ou par <strong>email.<\/strong> Les clients pourront ainsi avoir les informations n\u00e9cessaires \u00e0 la constitution de leur dossier.<\/p>\n<p>Le num\u00e9ro de t\u00e9l\u00e9phone pour les questions relatives \u00e0 la prime \u00e9nergie est le suivant : <strong>01 81 69 29 94<\/strong> (service gratuit + prix d\u2019un appel &#8211; de 9h \u00e0 17h, du lundi au vendredi).<\/p>\n<p>L\u2019adresse mail pour contacter Engie pour en savoir plus sur la prime \u00e9nergie est la suivante : <strong>contact-Engie@economiedernergie.fr<\/strong><\/p>\n<p>\n    <div class=\"cta-fullwidth-single cta-fullwidth-single--lugia shortcode shortcode--kamino show-call-opened\"\n        >\n        <div class=\"cta-fullwidth-single__content\">\n            <!-- contains a background-image -->\n            <div class=\"cta-fullwidth-single__left cta-fullwidth-single__left--top\"\n                style=\"--cta-fullwidth-img:url(https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-fullwidth-single\/lugia\/assets\/dist\/images\/icons\/lighting.svg)\">\n            <\/div>\n\n            <div class=\"cta-fullwidth-single__right\">\n                <p class=\"h2 h2--shortcode cta-fullwidth-single__title\">\n                    Comparez les offres de gaz et d&rsquo;\u00e9lectricit\u00e9 d&rsquo;Engie avec un conseiller papernest !                <\/p>\n\n                <a data-odi=\"0977400664\" href=\"tel:0977400664\" class=\"cta cta--call custom\">\n    <svg class=\"phone-svg\">\n        <use href=\"#phone\"\/>\n    <\/svg>\n    <span data-ws class=\"cta-fullwidth-single__call-text\">\n        09 77 40 06 64    <\/span>\n<\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n    <div class=\"tooltip-cta-fullwidth-single show-call-opened\">\n        <div class=\"information\">\n            <p class=\"p--info\">\n                <span class=\"information__text\">\n                    Service et rappel gratuits - Disponible du lundi au samedi de 8h \u00e0 21h                <\/span>\n                <span class=\"information__icon\"><\/span>\n            <\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"cta-fullwidth-single cta-fullwidth-single--lugia shortcode shortcode--kamino show-call-closed\"\n        >\n        <div class=\"cta-fullwidth-single__content\">\n            <!-- contains a background-image -->\n            <div class=\"cta-fullwidth-single__left cta-fullwidth-single__left--top\"\n                style=\"--cta-fullwidth-img:url(https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/plugins\/papernest-shortcodes\/shortcodes\/cta-fullwidth-single\/lugia\/assets\/dist\/images\/icons\/lighting.svg)\">\n            <\/div>\n\n            <div class=\"cta-fullwidth-single__right\">\n                <p class=\"h2 h2--shortcode cta-fullwidth-single__title\">\n                    Comparez les offres de gaz et d&rsquo;\u00e9lectricit\u00e9 en cinq minutes avec un conseiller papernest !                <\/p>\n\n                \n<a  href=\"https:\/\/app.papernest.com\/onboarding?anonymous=true&amp;destination=energy&amp;account.additional_data.energy_intent=undefined&amp;segment=energy&amp;pole=SEO&amp;source=metasites&amp;source2=1&amp;goal=acquisition\"\n    title=\"C&#039;est parti !\"\n    target=\"_blank\"\n    rel=\"nofollow\"\n    class=\"cta cta--app \"\n>\n    <svg class=\"computer-svg\">\n        <use href=\"#computer\"\/>\n    <\/svg>\n\n    C'est parti !<\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n    <div class=\"tooltip-cta-fullwidth-single show-call-closed\">\n        <div class=\"information\">\n            <p class=\"p--info\">\n                <span class=\"information__text\">\n                    Service gratuit et ouvert du lundi au dimanche de 8h30 \u00e0 20h                <\/span>\n                <span class=\"information__icon\"><\/span>\n            <\/p>\n        <\/div>\n    <\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contacter le service client Engie Contacter le service client Engie pour les particuliers Il existe plusieurs moyens de contacter le service client Engie pour les particuliers : Contacter le service client Engie par t\u00e9l\u00e9phone Pour contacter le service client Engie par t\u00e9l\u00e9phone, il suffit de joindre le num\u00e9ro suivant : 09 69 39 99 93 &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de &laquo;&nbsp;Contacter Engie en 2024 : tous les num\u00e9ros&nbsp;&raquo;<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":73732,"parent":229,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contacter Engie en 2024 : quels num\u00e9ros et coordonn\u00e9es ?<\/title>\n<meta name=\"description\" content=\"Comment contacter Engie pour prendre un abonnement ? O\u00f9 \u00e9crire \u00e0 Engie ? Voici tous les num\u00e9ros et coordonn\u00e9es pour joindre Engie.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contacter Engie en 2024 : quels num\u00e9ros et coordonn\u00e9es ?\" \/>\n<meta property=\"og:description\" content=\"Comment contacter Engie pour prendre un abonnement ? O\u00f9 \u00e9crire \u00e0 Engie ? Voici tous les num\u00e9ros et coordonn\u00e9es pour joindre Engie.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/\" \/>\n<meta property=\"og:site_name\" content=\"Agence France \u00c9lectricit\u00e9\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-27T08:17:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2023\/05\/contact-engie.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"533\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/\",\"url\":\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/engie\/contact\/\",\"name\":\"Contacter Engie en 2024 : quels num\u00e9ros et coordonn\u00e9es ?\",\"isPartOf\":{\"@id\":\"https:\/\/www.agence-france-electricite.fr\/#website\"},\"datePublished\":\"2017-09-14T08:36:52+00:00\",\"dateModified\":\"2024-06-27T08:17:41+00:00\",\"description\":\"Comment contacter Engie pour prendre un abonnement ? 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joindre un conseiller Engie ?","Comment joindre Engie par t\u00e9l\u00e9phone rapidement ?","Quand peut-on contacter Engie ?"],"papernest-faq-answers":["<p style=\"text-align: left\">Pour joindre un <strong>conseiller Engie,<\/strong> il existe trois moyens :<\/p>\n<ul>\n<li style=\"text-align: left\">Par t\u00e9l\u00e9phone au <strong>09 69 39 99 93<\/strong> (appel non surtax\u00e9, de 10h \u00e0 19h, du lundi au samedi).<\/li>\n<li style=\"text-align: left\">Par mail gr\u00e2ce au formulaire disponible dans l\u2019onglet <strong>\"aide et contact\"<\/strong><\/li>\n<li style=\"text-align: left\">Par <strong>courrier<\/strong> \u00e0 l\u2019adresse suivante : <strong><em style=\"text-align: center;font-size: 1rem\">Service Clients Engie - <\/em><em style=\"text-align: center;font-size: 1rem\">TSA 87 494 - <\/em><em style=\"text-align: center;font-size: 1rem\">76934 Rouen Cedex 09<\/em><\/strong><\/li>\n<\/ul>\n","<p>Pour joindre rapidement Engie par t\u00e9l\u00e9phone, il faut composer le <strong>09 69 39 99 93<\/strong> (appel non surtax\u00e9, de 10h \u00e0 19h, du lundi au samedi) pour le service client. En cas d\u2019urgence \u00e9lectricit\u00e9, il faut <strong>contacter Enedis<\/strong> au <strong>09 72 67 50 + n\u00b0 du d\u00e9partement.<\/strong> Pour une urgence gaz, le client doit appeler GRDF au <strong>0 800 473 333.<\/strong><\/p>\n","<p>Le client peut contacter les conseillers <strong>Engie<\/strong> du lundi au samedi de 10 h \u00e0 19 h au num\u00e9ro suivant : <strong>09 69 39 99 93<\/strong>. De plus, le client Engie peut consulter sa messagerie <strong>24h\/7.<\/strong> Un conseiller pourra lui r\u00e9pondre du lundi au samedi entre <strong>8h et 21h.<\/strong><\/p>\n"]},"_links":{"self":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/1276"}],"collection":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/users\/1216"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/comments?post=1276"}],"version-history":[{"count":112,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/1276\/revisions"}],"predecessor-version":[{"id":77258,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/1276\/revisions\/77258"}],"up":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/229"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media\/73732"}],"wp:attachment":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media?parent=1276"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/tags?post=1276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}