{"id":1079,"date":"2017-09-13T10:37:36","date_gmt":"2017-09-13T08:37:36","guid":{"rendered":"https:\/\/www.agence-france-electricite.fr\/?page_id=1079"},"modified":"2024-06-27T10:16:30","modified_gmt":"2024-06-27T08:16:30","slug":"poweo","status":"publish","type":"page","link":"https:\/\/www.agence-france-electricite.fr\/poweo\/","title":{"rendered":"Le fournisseur Poweo"},"content":{"rendered":"<p><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\"><div class=\"intro shortcode shortcode--lugia shortcode-intro \">\n\t<p class=\"p--intro\">\n\t\t<span class=\"intro__title\"><\/span>\n\t\t<span class=\"intro__text\">Il y a une trentaines d’ann\u00e9es les commissions nationales et internationales ont d\u00e9cid\u00e9 d’ouvrir progressivement le <\/span><b>march\u00e9 des \u00e9nergies en Europe.<\/b><span style=\"font-weight: 400\"> Sur le territoire fran\u00e7ais, l’ouverture a \u00e9t\u00e9 graduelle. Certains tr\u00e8s gros consommateurs ont rapidement pu avoir le choix de leur fournisseur, ce n’est qu’il y a dix ans que l’ouverture s’est officialis\u00e9e sur l’ensemble du pays. L’union europ\u00e9enne a pr\u00e9cis\u00e9 les<\/span><b> notions d’int\u00e9r\u00eat \u00e9conomique g\u00e9n\u00e9ral <\/b><span style=\"font-weight: 400\">que pouvait apporter une telle d\u00e9marche, et la Constitution Europ\u00e9enne proposait en 2005 un r\u00e9f\u00e9rendum \u00e0 ce sujet. <\/span><span style=\"font-weight: 400\">Poweo<\/span><span style=\"font-weight: 400\"> a donc profit\u00e9 de cette occasion pour devenir un<\/span><b> acteur \u00e0 part enti\u00e8re de cette nouvelle pi\u00e8ce \u00e9nerg\u00e9tique<\/b><span style=\"font-weight: 400\">.<\/span>\n\t<\/p>\n<\/div><\/span><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<caption style=\"text-align: left\"><strong>Informations g\u00e9n\u00e9rales sur Poweo<\/strong><\/caption>\n<tbody>\n<tr>\n<td><strong>Logo\u00a0<\/strong><\/td>\n<td><img decoding=\"async\" class=\"lazy-loaded alignleft wp-image-41410\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" height=\"1\" width=\"1\" data-src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled.jpg\" alt=\"poweo\" width=\"118\" height=\"32\" data-lazy-srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled.jpg 900w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled-300x82.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled-1024x278.jpg 1024w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled-768x209.jpg 768w\" data-lazy-sizes=\"(max-width: 118px) 100vw, 118px\" \/><noscript><img decoding=\"async\" class=\"alignleft wp-image-41410\" src=\"https:\/\/www.agence-france-electricite.fr\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled.jpg\" alt=\"poweo\" width=\"118\" height=\"32\" srcset=\"https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled.jpg 900w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled-300x82.jpg 300w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled-1024x278.jpg 1024w, https:\/\/d11o8pt3cttu38.cloudfront.net\/wp-content\/uploads\/sites\/6\/2020\/06\/poweo-def-scaled-768x209.jpg 768w\" sizes=\"(max-width: 118px) 100vw, 118px\" \/><\/noscript><\/td>\n<\/tr>\n<tr>\n<td><strong>Nom du fournisseur<\/strong><\/td>\n<td>Poweo (by Direct Energie)<\/td>\n<\/tr>\n<tr>\n<td><strong>T\u00e9l\u00e9phone service consommateur<\/strong><\/td>\n<td><a href=\"tel:078790479\">078 79 04 79<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Espace client<\/strong><\/td>\n<td><a href=\"https:\/\/www.poweo.be\/\">https:\/\/www.poweo.be\/<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Email du service client<\/strong><\/td>\n<td><a href=\"mailto:serviceclient@poweo.com\">serviceclient@poweo.com<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Si\u00e8ge social<\/strong><\/td>\n<td>\n<address class=\"text-center\">2b Rue Louis Armand, 75015 Paris<\/address>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Les<\/span> <span style=\"font-weight: 400\">offres de gaz naturel et \u00e9lectricit\u00e9<\/span><span style=\"font-weight: 400\"> du fournisseur sont faites \u00e0 prix index\u00e9s qui sont <a href=\"https:\/\/www.agence-france-electricite.fr\/poweo\/tarif\/\">en-dessous des tarifs r\u00e9glement\u00e9s d’EDF et Engie<\/a>. L’offre Directe Electricit\u00e9 + Gaz offre une \u00e9conomie int\u00e9ressante sur le prix du kWh hors taxes. Tout client souhaitant souscrire \u00e0 une offre de fourniture d’\u00e9lectricit\u00e9 verte b\u00e9n\u00e9ficient d’une r\u00e9duction suppl\u00e9mentaire de 2 % sur le prix du kWh (HT) de l’\u00e9nergie d’origine renouvelable dans l’offre 100 % Pur Jus. Voici un r\u00e9capitulatif des principales offres en \u00e9nergies propos\u00e9es par le fournisseur <a href=\"https:\/\/fr.wikipedia.org\/wiki\/Poweo\">Poweo\u00a0<\/a>:<\/span><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<tbody>\n<tr>\n<td><b>Offre<\/b><\/td>\n<td><b>\u00c9lectricit\u00e9<\/b><\/td>\n<td><b>Gaz<\/b><\/td>\n<td><b>\u00c9lectricit\u00e9 + Gaz<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Classique<\/b><\/td>\n<td><span style=\"font-weight: 400\">Offre Directe \u00c9lectricit\u00e9<\/span><\/td>\n<td><span style=\"font-weight: 400\">Offre Directe Gaz seul<\/span><\/td>\n<td><span style=\"font-weight: 400\">Offre Directe ELectricit\u00e9 et gaz<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Prix fixes<\/b><\/td>\n<td><span style=\"font-weight: 400\">Offre Esprit Libre Electricit\u00e9 : prix fixe du kWh et de l\u2019abonnement HT<\/span><\/td>\n<td><span style=\"font-weight: 400\">Offre Esprit Libre Gaz : prix fixe du kWh et de l\u2019abonnement HT<\/span><\/td>\n<td><span style=\"font-weight: 400\">Offre esprit Libre Electricit\u00e9 et gaz : prix fixe du kWh et de l\u2019abonnement HT<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Verte<\/b><\/td>\n<td><span style=\"font-weight: 400\">Offre 100% Pur Jus : 2% de r\u00e9duction sur le prix du kWh HT par rapport aux tarifs r\u00e9glement\u00e9s<\/span><\/td>\n<td><\/td>\n<td><span style=\"font-weight: 400\">Offre 100% Pur Jus Electricit\u00e9 et Gaz : 2% de r\u00e9duction sur le prix du kWh HT pour l\u2019\u00e9lectricit\u00e9 et 5% de remise sur le gaz<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>100% en ligne<\/b><\/td>\n<td><span style=\"font-weight: 400\">Offre Online Electricit\u00e9 : 10% de r\u00e9duction sur le prix du kWh HT en comparaison avec les tarifs r\u00e9glement\u00e9s<\/span><\/td>\n<td><span style=\"font-weight: 400\">Offre Online Gaz : 10% de r\u00e9duction sur le prix du kWh HT en comparaison avec les tarifs r\u00e9glement\u00e9s<\/span><\/td>\n<td><span style=\"font-weight: 400\">Offre Online Electricit\u00e9 et gaz : 10% de r\u00e9duction sur le prix du kWh HT en comparaison avec les tarifs r\u00e9glement\u00e9s<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<h2 style=\"text-align: left\" id=\"le_service_client_de_poweo\"><b>Le service client de Poweo<\/b><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Depuis la fusion avec le groupe Direct Energie en 2012, en vous adressant au service client Poweo, vous faites en r\u00e9alit\u00e9 parti du r\u00e9seau de Direct \u00c9nergie. Si vous n’\u00eates pas encore client et souhaitez le devenir, composez le 0800 291 91. Ce service est disponible du lundi au vendredi de 9h \u00e0 19h et samedi de 9h \u00e0 13h, il est gratuit depuis une ligne fixe. Vous pouvez d\u00e9poser une demande de rappel gratuit. Le service client de Poweo a re\u00e7u de nombreux avis positifs au cours des derni\u00e8res ann\u00e9es, faisant de la qualit\u00e9 de son suivi pour chaque contrat une valeur s\u00fbre.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Nous vous recommandons d’appeler pendant l’heure de la pause d\u00e9jeuner, entre 12h et 14h ou en soir\u00e9e apr\u00e8s 18h. Certaines p\u00e9riodes de l’ann\u00e9e sont plus charg\u00e9es que d’autres pour le standard des fournisseurs d’\u00e9nergie, notamment pendant la p\u00e9riode des d\u00e9m\u00e9nagement en Ao\u00fbt, Septembre et Octobre. Cette p\u00e9riode de forte affluence est bien souvent le moment choisi par beaucoup de gens pour r\u00e9silier ou souscrire \u00e0 de nouveaux <a href=\"https:\/\/www.agence-france-electricite.fr\/poweo\/contrat\/\">contrats<\/a>.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Si vous \u00eates client et souhaitez suivre l’avancement de votre contrat ou consommation, il suffit de contacter par t\u00e9l\u00e9phone du lundi au vendredi de 9h \u00e0 19h et le samedi de 9h \u00e0 13h le 0800 291 91. Cet appel est gratuit depuis un poste fixe.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Avant d\u2019entrer en contact avec le service client, pensez \u00e0 garder \u00e0 port\u00e9e de main les pi\u00e8ces suivantes :<\/span><\/p>\n<ul style=\"text-align: left\">\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Adresse compl\u00e8te du logement ;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Relev\u00e9 des compteurs de gaz et \u00e9lectricit\u00e9 selon la nature de l’appel ;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">RIB ;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Derni\u00e8res factures d\u2019\u00e9nergie.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Petites entreprises, le num\u00e9ro \u00e0 composer est le m\u00eame que celui des particuliers : 09 71 10 17 17, il vous est factur\u00e9 au prix d\u2019un appel local et la ligne est ouverte pour toute demande tout au long de la semaine jusqu\u2019au samedi, de 9h \u00e0 19h. Si vous \u00eates une collectivit\u00e9 ou entreprise grands comptes, l\u2019interlocuteur est votre charg\u00e9 de compte d\u00e9di\u00e9 : le num\u00e9ro figure en haut \u00e0 gauche des factures que vous envoie votre fournisseur.<\/span><\/p>\n<h2 style=\"text-align: left\" id=\"offre_de_parrainage_proposees_par_poweo\"><b>Offre de parrainage propos\u00e9es par Poweo<\/b><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Parrainer ses proches peut faire gagner jusqu’\u00e0 400 euros par an en r\u00e9duction de facture. Chaque parrainage effectu\u00e9 avec succ\u00e8s rapporte la somme de 20 euros au parrain et 20 euros au filleul, dans la limite de 20 parrainages par an.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Il suffit pour cela d’envoyer une invitation disponible sur le site officiel du fournisseur ou leur donner votre r\u00e9f\u00e9rence client. Ce num\u00e9ro est n\u00e9cessaire pour activer la prime lors de la souscription en ligne ou en appelant le 0 800 291 91 au moment de remplir les conditions du contrat (num\u00e9ro accessible du lundi au vendredi, de 9h \u00e0 19h et samedi de 9h \u00e0 13h).<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Tout client peut postuler pour un parrainage d\u00e8s que le compte est actif, c’est-\u00e0-dire, des le moment o\u00f9 la fourniture en \u00e9nergie d\u00e9bute. Il faut \u00e9galement \u00eatre \u00e0 jour dans le paiement de ses factures pour b\u00e9n\u00e9ficier de la prime de parrainage.<\/span><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<table>\n<tbody>\n<tr>\n<td><b>Rappel<\/b><span style=\"font-weight: 400\"> : le num\u00e9ro de r\u00e9f\u00e9rence client se compose de 9 chiffres figurant sur le contrat et les factures d’\u00e9nergies envoy\u00e9es par Poweo.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<h2 style=\"text-align: left\" id=\"poweo_et_lenvironnement\"><b>Poweo et l’environnement<\/b><\/h2>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Fournisseur d’\u00e9lectricit\u00e9 et de gaz en Belgique pour les particuliers et professionnels, une r\u00e9cente fusion avec le <\/span><span style=\"font-weight: 400\">groupe Direct \u00c9nergie<\/span><span style=\"font-weight: 400\"> a fait de Poweo une entreprise faisant partie int\u00e9grale des <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/\">fournisseurs d’\u00e9lectricit\u00e9 alternatifs en France<\/a>.<\/span> <span style=\"font-weight: 400\">L’alliance avec Direct Energie a permit \u00e0 la soci\u00e9t\u00e9 de renforcer sa structure financi\u00e8re pour pouvoir financer des projets de plus grande ampleur. L’optimisation de ses co\u00fbts d’approvisionnements et rationalisation des charges de la structure et de gestion sont les priorit\u00e9s du fournisseur Poweo investi dans les \u00e9nergies renouvelables.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">L’op\u00e9rateur d\u00e9veloppe de la m\u00eame mani\u00e8re de nombreux projets dans les domaines du solaire photovolta\u00efque, hydraulique et de la biomasse.<\/span><\/p>\n<div class=\"table-container\">\n<div class=\"table-container__wrapper\">\n<p style=\"text-align: left\">Envie de changer de fournisseur pour faire des \u00e9conomies ? Retrouvez tous nos dossiers et articles sur :<\/p>\n<ul>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/engie\/\">Engie<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/direct-energie\/\">Direct Energie<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/lampiris\/\">Total Spring (ex-Lampiris)<\/a><\/li>\n<li style=\"text-align: left\">Eni<\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/planete-oui\/\">Plan\u00e8te OUI<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/ekwateur\/\">ekWateur<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/edf\/\">EDF<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/alterna\/\">Alterna<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/eld\/\">ELD<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/enercoop\/\">Enercoop<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/energem\/\">Energem<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/energie-d-ici\/\">Energie d\u2019ici<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/energie-du-santerre\/\">Energie du Santerre<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/happe\/\">Happ-e<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/lucia\/\">Lucia<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/mint-energie\/\">Mint Energie<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/plum-energie\/\">Plum Energie<\/a><\/li>\n<li style=\"text-align: left\"><a href=\"https:\/\/www.agence-france-electricite.fr\/proxelia\/\">Proxelia<\/a><\/li>\n<\/ul>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Informations g\u00e9n\u00e9rales sur Poweo Logo\u00a0 Nom du fournisseur Poweo (by Direct Energie) T\u00e9l\u00e9phone service consommateur 078 79 04 79 Espace client https:\/\/www.poweo.be\/ Email du service client serviceclient@poweo.com Si\u00e8ge social 2b Rue Louis Armand, 75015 Paris Les offres de gaz naturel et \u00e9lectricit\u00e9 du fournisseur sont faites \u00e0 prix index\u00e9s qui sont en-dessous des tarifs r\u00e9glement\u00e9s … <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.agence-france-electricite.fr\/poweo\/\" class=\"more-link\">Continuer la lecture<span class=\"screen-reader-text\"> de « Le fournisseur Poweo »<\/span><\/a><\/p>\n","protected":false},"author":1216,"featured_media":1002,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Poweo : d\u00e9tails sur le fournisseur alternatif<\/title>\n<meta name=\"description\" content=\"R\u00e9capitulatif des offres, tarifs appliqu\u00e9s, moyens de contacts du service client et sp\u00e9cificit\u00e9s du fournisseur d'\u00e9nergie alternatif Poweo\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Comment faire pour r\u00e9silier un abonnement chez Poweo ?","⚠️ J'ai d\u00e9m\u00e9nag\u00e9, et pourtant les pr\u00e9l\u00e8vements pour mon ancien logement continuent, comment y rem\u00e9dier ?","🔥 Promotions et r\u00e9ductions : comment puis-je en b\u00e9n\u00e9ficier ?","⚖️ \u00c0 quoi correspond la diff\u00e9rence entre une offre \u00e0 \u00ab prix fixe \u00bb et une offre \u00e0 \u00ab prix variable \u00bb ?","☎ Comment contacter le service client\u00e8le de Poweo ?","🖥️ Comment acc\u00e9der \u00e0 mon espace client ?","🔁 Puis-je modifier mes coordonn\u00e9es bancaires ?","📩 Je pr\u00e9f\u00e8re recevoir mes factures par email, comment faire ?"],"papernest-faq-answers":["<p>Comme le stipule la loi, tous les fournisseurs doivent apporter la possibilit\u00e9 pour ses clients de r\u00e9silier facilement leur contrat, pour encourager une mobilit\u00e9 sur le march\u00e9 et une comp\u00e9titivit\u00e9 des prix. De cette mani\u00e8re, les abonnements propos\u00e9s par le fournisseur en \u00e9nergie Poweo sont sans engagement, il suffit simplement de souscrire chez un autre fournisseur de votre choix. Votre abonnement Poweo sera automatiquement r\u00e9sili\u00e9 par le nouveau fournisseur. Sachez par contre, \u00e0 titre d'exemple, que si vous souhaitez retourner chez le fournisseur historique EDF au \u00ab tarif bleu \u00bb, il faut que vous ayez pass\u00e9 au moins 6 mois chez un autre fournisseur. Contactez le service client pour toute demande relative \u00e0 votre contrat ou r\u00e9siliation.<\/p>\n","<p><span style=\"font-weight: 400\">V\u00e9rifiez que le formulaire de reprise des \u00e9nergie a bien \u00e9t\u00e9 rempli pour signaler votre changement d'adresse. Si l'information n'est pas \u00e0 jour, il est temps de s'y atteler pour que la cl\u00f4ture du compte soit finalis\u00e9e sur l'ancien logement. Si vous avez bel et bien inform\u00e9 comme il se doit Poweo de ce changement de situation, compl\u00e9tez deux exemplaires de formulaire de d\u00e9m\u00e9nagement ou document de reprise de l'\u00e9nergie et contacter Poweo rapidement. Les informations communiqu\u00e9es sont alors transmises au Gestionnaire de R\u00e9seau de Distribution le plus proche avant de confirmer le changement. La r\u00e9ception de la confirmation de la part du Gestionnaire permet \u00e0 Poweo de fournir une facture de cl\u00f4ture pour l'ancienne adresse.<\/span><\/p>\n","<p style=\"text-align: left\"><span style=\"font-weight: 400\">Afin de r\u00e9compenser les nouveau clients, Poweo offre une promotion de bienvenue qui s'\u00e9l\u00e8ve jusqu'\u00e0 50 euros par \u00e9nergie souscrite. Les clients qui ont d\u00e9j\u00e0 souscrit \u00e0 un contrat chez Poweo peuvent b\u00e9n\u00e9ficier de :<\/span><\/p>\n<ul style=\"text-align: left\">\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">l'e-facture : fini les papiers, et les phobies administratives, un geste pour l'environnement apporte une r\u00e9duction de 5 euros en choisissant une formule \u00e9lectronique pour les factures. Chaque ann\u00e9e, Poweo offre ainsi 5 euros en remerciement de ce geste pour l'environnement. Les documents relatifs \u00e0 cette offre sont disponibles sur l'espace client personnel MyPoweo.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">d'une offre de parrainage : en tant que client Poweo, chacun peut faire b\u00e9n\u00e9ficier ses proches d'une \u00e9nergie fournie par la compagnie. Chaque parrainage fait gagner 20 euros pour le parrain et \u00e9galement 20 euros par filleul dans la limite de 20 parrainages par an. Ce qui revient \u00e0 une offre pouvant aller jusqu'\u00e0 400 euros.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">la domiciliation : la domiciliation permet de faire gagner 10 euros chaque ann\u00e9e et garder un contr\u00f4le sur le paiement des factures par pr\u00e9l\u00e8vement SEPA. Ce choix permet de fixer une date de pr\u00e9l\u00e8vement pour g\u00e9rer au mieux son budget. Un d\u00e9lai de 8 semaines apr\u00e8s chaque pr\u00e9l\u00e8vement est octroy\u00e9 pour demander aupr\u00e8s de son \u00e9tablissement bancaire l'annulation et le remboursement de la somme pay\u00e9e sans pour autant avance de justificatifs.<\/span><\/li>\n<\/ul>\n","<p style=\"text-align: left\"><span style=\"font-weight: 400\">En ce qui concerne la facturation de l'\u00e9nergie achemin\u00e9e, elle est calcul\u00e9e en fonction de plusieurs \u00e9l\u00e9ments dont le prix de l'\u00e9nergie, les co\u00fbts d'acheminement et taxes diverses et contributions. Les prix associ\u00e9s au r\u00e9seau de distribution et transport sont communs \u00e0 tous les fournisseurs d'\u00e9nergie sur le march\u00e9, car les montants sont donn\u00e9s par les r\u00e9gulateurs r\u00e9gionaux.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Autre diff\u00e9rence entre une offre \u00e0 \u00ab prix fixe \u00bb et une \u00e0 \u00ab prix variable \u00bb est dans l'\u00e9volutions de certains cours de l'\u00e9nergie apport\u00e9e. Pour une offre \u00e0 \u00ab prix fixe \u00bb, la composante du prix de l'\u00e9nergie reste inchang\u00e9e pendant toute la dur\u00e9e souscrite du contrat. A l'inverse, une offre \u00e0 \u00ab prix variable \u00bb facture d'\u00e9lectricit\u00e9 en fonction d'une \u00e9volution d\u00e9finie lors de la souscription. Selon les prix du march\u00e9, la note peut changer tous les trimestres, voire tous les mois.<\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Poweo Fix propose d'apporter la s\u00e9curit\u00e9 d'un prix qui ne change pas pour l'int\u00e9gralit\u00e9 de la dur\u00e9e du contrat, quelque soit les al\u00e9as du march\u00e9. Avec cette offre, il est possible de savoir avec exactitude combien il faut payer pour le prix de l'\u00e9lectricit\u00e9, le tenant \u00e0 l'abri des fluctuations des prix de march\u00e9.<\/span><\/p>\n","<p><span style=\"font-weight: 400\">En composant le 078 79 04 79 du lundi au vendredi, cet appel n'est pas surtax\u00e9 depuis une ligne fixe. Si vous avez une question avant de <a href=\"https:\/\/www.agence-france-electricite.fr\/fournisseur-electricite\/poweo\/souscrire\/\">souscrire<\/a>, t\u00e9l\u00e9phonez directement \u00e0 un correspondant en utilisant le 0 800 291 91, vous obtiendrez une r\u00e9ponse rapide tout au long de la semaine de 9h \u00e0 19h et le samedi de 9h \u00e0 13h.<\/span><\/p>\n","<p style=\"text-align: left\"><span style=\"font-weight: 400\">L'acc\u00e8s d\u00e9di\u00e9 \u00e0 chaque client ou futur client a \u00e9t\u00e9 pens\u00e9 pour une gestion simple et rapide. Si une adresse email a \u00e9t\u00e9 donn\u00e9e lors de la souscription, les identifiants de connexion sont envoy\u00e9es directement par courriel. Si il s\u2019agit de la premi\u00e8re connexion, la r\u00e9f\u00e9rence client \u00e0 9 chiffres est n\u00e9cessaire pour se connecter, celle-ci se trouve sur votre contrat et factures d'\u00e9nergies. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Pour faciliter la connexion, il est recommand\u00e9 de personnaliser ses identifiants et mots de passe de mani\u00e8re \u00e0 les retenir facilement, m\u00eame si vous ne comptez faire un usage r\u00e9gulier de l\u2019espace client en ligne.<\/span><\/p>\n","<p><span style=\"font-weight: 400\">Un changement de compte donneur d'ordre doit \u00eatre signal\u00e9 aupr\u00e8s du Service Client Poweo, en composant le 078 79 04 79, du lundi au vendredi, de 9h \u00e0 19h et le samedi de 9h \u00e0 13h au prix d'un appel local depuis une ligne fixe.<\/span><\/p>\n","<p style=\"text-align: left\"><span style=\"font-weight: 400\">Il est possible de basculer vers une facture \u00e9lectronique \u00e0 tout moment en modifiant sur son Espace Client MyPoweo le param\u00e8tre \u00ab Mon mode d'envoi de facture \u00bb, dans la rubrique \u00ab Mon Compte \u00bb. <\/span><\/p>\n<p style=\"text-align: left\"><span style=\"font-weight: 400\">Choisir un format virtuel pour sa facturation et la documentation associ\u00e9e permet \u00e9galement de b\u00e9n\u00e9ficier d'une r\u00e9duction additionnelle de 5 euros par an de la part de Poweo.<\/span><\/p>\n"]},"_links":{"self":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/1079"}],"collection":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/users\/1216"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/comments?post=1079"}],"version-history":[{"count":44,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/1079\/revisions"}],"predecessor-version":[{"id":77139,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/pages\/1079\/revisions\/77139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media\/1002"}],"wp:attachment":[{"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/media?parent=1079"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agence-france-electricite.fr\/wp-json\/wp\/v2\/tags?post=1079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}